Sales Specialist At Twyford Tile
full-time
About the Role
We are looking for a self-motivated and target-driven Sales Specialist to join our Sales team in Mombasa.The successful candidate will be responsible for growing sales of ceramic products and daily-use porcelain, developing new business opportunities, converting prospects into customers, and maintaining strong relationships with existing clients.
The role will focus on expanding the customer base across the Mombasa market and driving sales through retailers, distributors, wholesalers, and other relevant customers.
Key Responsibilities
Market and sell ceramic products and daily-use porcelain to retailers, distributors, wholesalers, and other customers.
Identify, develop, and convert new business opportunities and customer segments.
Proactively follow up on leads, prospects, quotations, and potential sales to improve conversion.
Achieve agreed monthly and annual sales targets.
Conduct regular client visits, product presentations, and market visits to generate sales opportunities.
Develop and maintain strong relationships with existing and potential customers.
Prepare quotations, negotiate prices, and close sales in line with approved Company policies and pricing guidelines.
Monitor market trends, competitor activities, customer preferences, and pricing strategies.
Collect and share relevant market intelligence to support sales and business growth.
Maintain accurate records of sales activities, customer interactions, prospects, orders, and market feedback.
Work closely with the showroom, warehouse, logistics, finance, and other relevant teams to ensure smooth order processing and timely delivery.
Follow up with customers on orders, deliveries, payments, and outstanding issues.
Provide customers with timely and accurate information on products, availability, pricing, orders, and deliveries.
Support timely invoicing and follow-up on customer payments to improve accountability and cash collection.
Handle customer enquiries, complaints, and service issues professionally and ensure timely resolution.
Maintain high levels of customer satisfaction and strengthen customer retention.
Provide regular sales updates and reports to management, including sales performance, pipeline, market developments, and customer feedback.
Perform any other sales-related duties assigned by the Sales Manager.
Qualifications & Experience
Bachelor's degree in Sales & Marketing, Business Administration, or a related field.
Minimum 2 years of proven sales experience, preferably in the ceramics, building materials, sanitary ware, home improvement, FMCG, or related industry.
Experience selling ceramic tiles, sanitary ware, daily-use porcelain, ceramic plates, cups, bowls, or related products is highly preferred.
Strong knowledge of ceramic product types, sizes, finishes, applications, and customer requirements.
Proven ability to develop new customers and convert prospects into sales.
Experience working with retailers, distributors, wholesalers, or dealers is an added advantage.
Strong negotiation, communication, and interpersonal skills.
Good customer relationship management skills.
Strong numerical and reporting skills.
Proficiency in Microsoft Office and basic sales reporting tools.
Must be self-motivated, target-driven, proactive, and able to work independently.\
Key Competencies
Sales and business development
Lead generation and prospect conversion
Customer relationship management
Negotiation and closing skills
Market intelligence and competitor analysis
Strong follow-up and execution
Target orientation
Communication and presentation skills
Problem-solving
Teamwork and collaboration
Integrity and accountability