We are looking for a passionate and hands-on Duty Manager to lead daily operations and deliver exceptional guest experiences. You will oversee the smooth running of the property, support departmental teams, and ensure the highest standards of service are consistently achieved. In the absence of the General Manager, you will take full responsibility for the operation, leading with confidence, professionalism, and a guest-first approach.
Minimum Requirements
Hospitality qualification or equivalent professional training.
3 - 5 years' experience in guest services or operations, with supervisory experience in a 4- or 5-star hotel environment.
Strong leadership, communication, and organizational skills.
Proven ability to manage cross-departmental operations
Experience in marketing collaboration and upselling strategies.
Computer literacy (Opera PMS, POS systems, MS Office).
Professional grooming and interpersonal skills.
Flexibility to work varying shifts, including weekends and holidays
Duties and Responsibilities
Guest Liaison & Hosting
Act as the primary point of contact for guests throughout their stay
Personally greet arrivals, oversee check-in/out, and ensure guest preferences are honoured.
Resolve guest issues calmly and decisively, escalating only when necessary.
Monitor guest feedback daily and ensure immediate corrective action.
Operational Oversight
Ensure all departments perform duties to standard.
Conduct property walk-throughs to monitor cleanliness, presentation, and readiness.
Oversee front office standards, ensuring consistency in guest check-ins
Leadership & Delegation
Lead daily briefings with staff to set priorities and reinforce Newmark standards.
Supervise departments during shifts, ensuring efficiency and attentiveness.
Step in to assist across departments when operational demands require.
Act as GM's deputy, assuming full authority in their absence.
Reporting & Handover
Complete detailed daily operational logs and end-of-shift reports for GM review.
Ensure structured handovers between AM and PM shifts, with no loss of information.
Communicate clearly with GM and management team regarding issues, resolutions, and guest trends