Receptionists are the first point of contact for guests and they play an important role in guest experience. They are responsible for providing a warm, professional, and efficient welcome to guests while managing all front office duties to ensure a seamless check-in and check-out process, and a positive guest experience
Minimum Requirements
Fluent in English - written and verbal
High attention to detail
Customer service-focused with excellent interpersonal skills
Strong teamwork and communication abilities
Ethical and reliable, acting in the best interest of the company
Experience with Opera PMS
Available to work shifts, weekends, and public holidays
Duties and Responsibilities
Adhere to all company policies, procedures, and SOPs
Assist the Duty Manager in executing front desk operations using appropriate systems
Record, process, and manage all information related to in-house guests
Maintain front office tidiness and secure guest documents and registration details
Allocate rooms in coordination with Housekeeping for optimal workflow
Welcome guests in a friendly, professional, and courteous manner
Ensure registration forms are accurately completed, aligned with reservations, and payment details are secured
Coordinate with porters for prompt luggage handling
Reconcile front office and housekeeping reports
Print reports for operational use and distribute as necessary
Comply with the company's credit and billing policies
Complete end-of-shift duties according to SOPs
Maintain a professional and well-groomed appearance at all times
Prepare for group arrivals in advance
Perform other administrative or operational tasks as requested