To diligently manage stock and pricing related claims (FMCG & Pharma). Timeous processing/releasing of credit notes within same month of receipt (Pricing & returns) to minimize risk of payments going on hold/bad debt write offs.
Key Job Outputs:
To provide excellent service to external/internal customers
To solve queries within deadlines.
Updating claims status on Oracle daily
Managing/control/updating claims schedules, by customer daily
To follow up on unresolved queries daily
Weekly feedback to Credit Controller on claims outstanding claims/resolved
To interact with customers/buyers regarding invalid claims
To perform duties according to policies and procedures
To provide a monthly progress report on claims resolved and detailed analyses/action plan report on unresolved claims.
Core Competencies:
Proactive - sound knowledge of Pharma & FMCG debtors claims