Company: Pt Operational Services Location: Hatfield, Pretoria Reports to: Operations and Special Project Supervisor Purpose: To oversee the administration of the e-tag Social Discount function by supporting customers, processing and resolving e-tag and social discount queries, managing applications and renewals, balancing e-tag stock, revenue and bank accounts, maintaining accurate records, and preparing monthly reports and statistics. The position also provides guidance and support to Social Discount Clerks and assists with related sales, marketing and administrative duties as required. Qualifications and skills Suitable candidates must possess the following minimum qualifications and skills: Grade 12An applicable tertiary qualification will be advantageousMS Office (especially Outlook, Word & Excel) Company’s OHS policies and procedures, disciplinary code, in house inductionValid unendorsed code 08 drivers license (code B)At least 2 years’ related experience (e.g. debtors clerk, accounting, data capturing, etc.)Excellent writing, documenting and communication skills in EnglishLeadership and managerial skillsPresentable to clientsExcellent computer literacy skillsInterpersonal relationship skillsTact and diplomacyIntegrity, honesty and confidentialityNegotiation skills and conflict resolution skillsExcellent problem-solving skillsAble to work independently and as part of a teamSelf-driven and motivatedExcellent numeracy and accounting skillsAccurate data capturingEssential duties and responsibilities The successful candidate’s responsibilities will include, but are not limited to: Assisting and resolving client queries.E-tag refunds or credit notes on solve-direct tickets (SANRAL queries).Checking and balancing of E-tag revenue and sales accounts from social discount clerks and the PR manager from Bakwena.Monthly reports and statistics for management reports to Bakwena.E-Tag not read control on solve-direct ticketsBalancing of E-Tag stock and revenue.Maintaining various registers.Process customer refunds via solve-direct tickets.Administering, processing and management of social discount grant applications and renewalsE-tag stats for head office and other social discount offices (Petroport and Swartruggens)Stock balancing of social discount E-Tags.Resolving queries on social discount grantsAdministration of all company e-tags (client, fleet, plaza personnel, MANCO)Administration of staff e-tag usage.Telephonic queries and client assistance.Filing of client correspondence and changes on client details.Assisting social discount clerks with job functions, when required.Assisting PR manager with sales and marketing job functions.Monthly balancing of bank account (e-tag revenue).Any other tasks, as required by management.This job specification outlines the main duties of the role and is not an exhaustive list. By applying, you consent to the company processing your personal information in line with PoPI, which may include reference, credit, and background checks. Please note that only shortlisted candidates will be contacted, and a medical assessment may be required in terms of OHS legislation. The company is committed to workplace transformation and upholding its Employment Equity objectives. We strongly encourage applications from individuals with disabilities as well as candidates from designated groups. Kindly note should you not be contacted within 2 weeks of your application, kindly consider your application as unsuccessful.