Domeo Resources International (DRI) is a prolific organisation which proffers HR and Management Consultancy solutions premised on excellence and innovation. DRI analyses various organisational problems, develops improvement plans, deploys those plans and monitors the plans to ensure improved organisational performance.
We are recruiting to fill the position below:
Job Title: Store Manager
Location: Awka, Anambra Employment Type: Full-time Reports to: Operations Manager / Head of Retail Direct Reports: Sales Assistants, Cashiers, Stock Keepers
Main Functions
The Store Manager is responsible for the overall day-to-day operations of the store, ensuring excellent customer service, sales targets are met, and company standards are maintained.
This role includes managing staff, inventory, and store finances efficiently.
The ideal candidate will have strong leadership and retail experience, and a passion for customer satisfaction.
Role Responsibilities Store Operations and Sales:
Oversee daily store operations, including opening and closing procedures.
Achieve and exceed monthly and quarterly sales targets.
Ensure product displays and merchandising meet company standards.
Analyse sales performance and implement strategies to improve results.
Inventory and Stock Management:
Monitor stock levels and place orders to prevent shortages or overstocking.
Supervise stock receiving, storage, and stock-taking exercises.
Minimise loss, wastage, theft, and damage.
Maintain accurate inventory records and report discrepancies promptly.
Financial Management:
Ensure accurate daily cash handling, banking, and sales reconciliation.
Manage store expenses within the approved budget.
Prepare and submit daily, weekly, and monthly sales and stock reports.
Team Leadership and Development:
Recruit, train, supervise, and motivate store staff.
Prepare staff schedules and ensure adequate shift coverage.
Conduct regular performance appraisals and provide coaching and feedback.
Foster a positive, accountable, and customer-focused team culture.
Customer Service:
Deliver and promote excellent customer service at all times.
Handle customer complaints and resolve issues professionally.
Gather customer feedback to improve products and service.
Health, Safety and Compliance:
Maintain a clean, safe, and organised store environment.
Ensure compliance with company policies, health and safety regulations, and security procedures.
Conduct routine checks on store equipment, facilities, and security systems.
Qualifications and Requirements Education and Certifications:
Minimum of an OND/HND or Bachelor's degree in Business Administration, Marketing, or a related field.
Professional certification in retail management or sales is an added advantage.
Experience:
At least 3–5 years of experience in retail or store operations, with a minimum of 2 years in a supervisory or managerial role.
Experience with inventory systems and point-of-sale (POS) software.
Skills:
Leadership:Ability to lead, motivate, and manage a team.
Sales and Customer Focus:Strong sales acumen and a customer-first mindset.
Numeracy and Reporting:Good financial and analytical skills, with proficiency in MS Excel and Word.
Communication:Excellent verbal and written communication skills.
Problem-Solving:Ability to make sound decisions in a fast-paced environment.
Time Management:Strong organisational and multitasking abilities.