Manufacturing

Service Advisor

Hyundai Automotive South Africa·Western Cape, south-africa·Full Time·Contract
ManufacturingFull TimeContract
-Closes Nov 12, 2026

About the Role

  • As a Service Advisor, you will play a crucial role in providing exceptional customer service and support within the automotive industry. Your primary focus will be to liaise between customers and the service department to ensure that vehicle service and repair needs are met efficiently and effectively, enhancing the overall customer experience.

Key Responsibilities

  • Serve as the first point of contact for customers, addressing inquiries and concerns about vehicle services.
  • Schedule service appointments and manage customer expectations regarding service timelines and costs.
  • Prepare detailed service estimates and provide clear explanations of repair options and recommended services.
  • Communicate regularly with customers throughout the service process, keeping them informed of progress and any changes.
  • Collaborate with technicians to ensure accurate diagnostics and timely completion of services.
  • Handle customer complaints professionally and work towards satisfactory resolutions.
  • Maintain customer service records and follow up on customer satisfaction to facilitate repeat business.
  • Stay up-to-date with new automotive technologies and service techniques to provide informed recommendations.

Requirements

  • High school diploma or equivalent qualification; additional automotive training is a plus.
  • Demonstrable experience in a customer service or service advisor role within the automotive industry.
  • Proven track record of effective communication and interpersonal skills.
  • Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment.
  • Proficiency in using service management software and basic computer applications.
  • Excellent problem-solving skills and a customer-focused mindset.

Preferred Qualifications

  • Previous experience in a dealership or automotive repair shop setting.
  • Relevant certifications related to automotive service or customer service excellence.
  • Familiarity with vehicle maintenance plans and extended service contracts.

Closing Date 06 November 2026

Key skills

Matric
Apply Now

At a glance

Company

Hyundai Automotive South Africa

Location

Western Cape, south-africa

Employment

Full Time

Experience

Valid until

November 12, 2026

Created

November 5, 2026

More opportunities

Similar roles you might like

Qualified Vehicle Technician - Ford Caledon

Rola Motor Group

Western Cape, south-africa

full-time

Job Advert Summary Rola Group is seeking a skilled, motivated and qualified Vehicle Technician to join our workshop at Ford Caledon. The successful candidate will be responsible for diagnosing, servicing, maintaining and repairing vehicles in accordance with manufacturer specifications and dealership standards. We are looking for a technically competent individual with strong diagnostic abilities, attention to detail and a commitment to delivering quality workmanship and excellent customer service. Salary structure: Basic monthly salary Incentive structure Provident fund Medical aid benefits Minimum Requirements Proof of Qualification as Technician (Trade Test/Red Seal) Min Grade 12 Unendorsed Drivers Licence Proven experience as a Vehicle Technician (Ford brand advantageous) Computer Literate Fluent in English & Afrikaans will be advantageous Successful demonstration of competency Analytical skills and problem-solving ability Attention to detail and time management skills Solid knowledge of fault finding and diagnostic machines Excellent customer orientation Duties and Responsibilities Perform routine vehicle servicing, maintenance and mechanical repairs in accordance with manufacturer specifications. Diagnose mechanical, electrical and electronic faults using appropriate diagnostic equipment and technical information. Conduct vehicle inspections and identify faults, defects and potential safety concerns. Complete Pre-Delivery Inspections (PDIs) and ensure vehicles meet the required quality and safety standards before delivery. Carry out repairs accurately and efficiently, ensuring work is completed within allocated labour times and agreed deadlines. Ensure all repair work is completed to the required standard before vehicles are handed back to the Service Advisor or customer. Complete job cards, inspection sheets, technical reports and other required workshop documentation accurately and timeously. Identify additional repairs and maintenance requirements and report these to the relevant Service Advisor or Workshop Foreman for approval. Ensure that all parts used are correctly recorded against the relevant repair order and that replaced components are handled in accordance with company procedures. Conduct quality-control checks and road tests where required to verify that repairs have been completed successfully. Attend to repeat repairs, warranty-related work and technical campaigns in accordance with manufacturer requirements. Keep up to date with manufacturer technical bulletins, service procedures, product updates and required training. Maintain a clean, safe and organised workstation and ensure tools and workshop equipment are used correctly. Comply with all health and safety requirements, company policies and manufacturer standards. Report any additional faults, damage, delays or issues affecting the repair process to the relevant manager promptly. Work collaboratively with Service Advisors, the Workshop Foreman, Parts Department and other workshop employees to ensure efficient workshop operations. Deliver a high standard of workmanship and contribute to customer satisfaction, workshop productivity and the dealership's overall performance. Deadline:4th November,2026

2 days ago

Service Admin Manager (truck Dealership) - Cb261026-4476

The Recruiters

polokwane, Limpopo, Limpopo, south-africa

FULL_TIME

A leading franchised commercial vehicle dealership in Polokwane is seeking an experienced and detail-oriented Service Admin Manager . The successful candidate will oversee service workshop administration, warranty claims, costing processes, and service counter operations, ensuring full compliance with OEM protocols and strong financial management. Key Responsibilities & Duties: Service Counter Supervision: Lead, manage, and support the service counter and administrative team to maintain high operational standards and customer satisfaction. Financial & Costing Management: Maintain strong financial control over service invoicing, job card costing, WIP (Work in Progress), and warranty claim processes. OEM Compliance: Ensure strict adherence to truck OEM protocols, warranty procedures, and administrative service standards. Systems & DMS Utilization: Utilize Dealer Management Systems (such as Evolve) to process job cards, track workshop admin flow, and generate reporting. Process Optimization: Streamline administrative workflows between service advisors, technicians, and warranty administrators to eliminate delays. Requirements & Qualifications: Education: Minimum Matric certificate. Industry Experience: Franchised Truck Dealer experience is strictly required. Role Experience: At least 5+ years of hands-on experience across Service Advisor, Warranty, and Costing functions. Minimum 3 years of supervisory experience managing a Service Counter or service administrative team. Technical & System Skills: Proficient in Dealer Management Systems (DMS) such as Evolve (or equivalent). Strong understanding of Truck OEM protocols and claim processes. Core Competencies: Strong financial acumen, excellent organization, and team leadership.

6 days ago

Trailer Mechanic

Pro Talent

Western Cape, south-africa

full-time

Job Description The Trailer Mechanic is responsible for the inspection, servicing, maintenance, repair and safe operation of trailers, ensuring all work is completed to a high standard, within agreed timeframes and in accordance with manufacturer specifications, workshop procedures and applicable safety requirements. KEY RESPONSIBILITIES Inspect, service, maintain and repair trailers and trailer components. Diagnose and rectify mechanical, electrical, braking, suspension and related trailer faults. Carry out preventative maintenance and scheduled servicing according to required intervals. Work on trailer braking systems, axles, suspension, wheel-end components and associated systems. Inspect trailer structures, chassis, coupling equipment, lights, tyres and safety-related components. Conduct accurate fault-finding and identify parts and repairs required. Complete repairs and maintenance in accordance with manufacturer and workshop standards. Complete job cards, inspection sheets, time records and relevant workshop documentation accurately. Work closely with the Foreman, Workshop Manager, Parts Department and Service Advisors to ensure efficient workflow. Report additional repairs, safety concerns, repeat faults and parts requirements promptly. Carry out quality checks and ensure completed work is safe and fit for operation. Maintain a clean, organised and safe work area and ensure tools and equipment are properly maintained. TECHNICAL COMPETENCIES Strong knowledge of heavy-duty trailers and commercial vehicle equipment. Good understanding of trailer braking systems, suspension, axles and wheel-end assemblies. Ability to diagnose mechanical and basic electrical faults effectively. Ability to read and follow technical information, repair procedures and workshop instructions. Good understanding of preventative maintenance and inspection procedures. Ability to use workshop tools, diagnostic equipment and specialised trailer equipment correctly. BPW training or experience with BPW trailer systems would be an advantage. MINIMUM QUALIFICATIONS & EXPERIENCE Relevant trade qualification in Diesel Mechanics, Motor Mechanics, Heavy Vehicle Mechanics or a related field. Qualified Trailer Mechanic / Diesel Mechanic will be advantageous. Minimum 2 - 3 years' relevant experience working on trailers or heavy commercial vehicles. Experience with commercial trailer fleets will be advantageous. BPW training or certification would be an advantage. Valid driver's licence; heavy vehicle licence would be advantageous. PERSONAL ATTRIBUTES Strong attention to detail and commitment to quality workmanship. Safety-conscious and disciplined approach to all work. Reliable, punctual and hardworking. Good communication and interpersonal skills. Ability to work independently and as part of a team. Strong problem-solving ability and willingness to learn. Professional attitude with a customer-service mindset. KEY PERFORMANCE AREAS (KPAs) Quality and accuracy of trailer repairs and maintenance. Job turnaround times and productivity. First-time-fix performance and reduction of repeat repairs. Accurate job-card and timekeeping administration. Compliance with safety and workshop procedures. Effective use and care of tools, equipment and workshop resources.

6 days ago

Service Department Invoicing Clerk Hillcrest, Kwazulu-natal

Intercon Recruitment

KwaZulu-Natal, south-africa

full-time

Job Overview A reputable motor dealership in Hillcrest is seeking a detail-oriented and organised Invoicing Clerk to join its service department. The successful candidate will be responsible for processing workshop invoices, ensuring accurate administration and assisting the Service Department with daily invoicing requirements. Key Responsibilities Prepare and process workshop and service invoices. Verify job cards and labour charges. Ensure accurate parts and service billing. Maintain accurate invoicing records. Resolve invoicing queries and discrepancies. Assist Service Advisors and workshop management. Perform general service department administration. Minimum Requirements Previous invoicing or administrative experience. Experience within a motor dealership service department advantageous. Understanding of workshop job cards and labour/parts invoicing beneficial. Strong computer literacy and numerical accuracy. Excellent attention to detail. Good administrative and organisational abilities. Ability to work under pressure and meet deadlines. Strong communication skills. Salary & Benefits  Negotiable, depending on experience.

6 days ago

Automotive Service Manager Umhlanga, Kwazulu-natal

Intercon Recruitment

KwaZulu-Natal, south-africa

full-time

Job Overview A well-established franchised motor dealership in Umhlanga is seeking an experienced and results-driven Service Manager to lead its service department. The ideal candidate will have strong workshop management experience, excellent leadership abilities and a proven record of maintaining customer satisfaction, productivity and departmental profitability. Key Responsibilities Oversee the daily operations of the dealership's service department and workshop. Lead, manage, motivate and develop Service Advisors, Technicians and workshop staff. Ensure workshop productivity, efficiency and profitability targets are consistently achieved. Monitor departmental performance, labour sales, gross profit, expenses and operational KPIs. Maintain high levels of customer satisfaction (CSI) and resolve customer complaints professionally. Ensure all vehicle servicing, repairs and maintenance meet manufacturer standards and quality requirements. Manage workshop scheduling, job allocation, turnaround times and workflow efficiency. Monitor warranty claims, service plans and manufacturer compliance requirements. Identify opportunities to increase service revenue, customer retention and departmental profitability. Conduct regular staff performance reviews, training and development. Ensure compliance with occupational health and safety regulations and dealership policies. Prepare and present monthly departmental performance reports to senior management. Minimum Requirements Minimum 4 - 5 years' experience as a Service Manager. Previous Service Manager experience within a franchised motor dealership is essential. Strong technical understanding of workshop operations. Proven leadership and staff management abilities. Good financial, operational and customer service skills. Ability to achieve departmental targets. Excellent communication and problem-solving skills. Salary & Benefits Basic salary: R25,000 - R35,000 per month, negotiable. Company vehicle. Fuel allowance. Incentives

6 days ago

Warranty Clerk Durban, Kwazulu-natal

FreeRecruit

KwaZulu-Natal, south-africa

full-time

Position Overview An established and reputable motor vehicle dealership in Durban is seeking an organised, accurate and detail-oriented Warranty Clerk to join its Service Department. The successful candidate will be responsible for supporting warranty-related administration, maintaining accurate documentation and assisting with the processing and follow-up of warranty claims. Previous dealership warranty experience is advantageous but not essential. Candidates with strong administrative backgrounds, relevant motor industry exposure and a basic understanding of motor vehicle mechanical components are encouraged to apply. Minimum Requirements Strong administrative background and excellent organisational skills. High level of accuracy and attention to detail. Good computer literacy and data capturing skills. Basic understanding of motor vehicle mechanical components. Knowledge of internal combustion engines and drivetrain systems. Previous motor dealership Parts or Service Department experience advantageous. Previous dealership warranty administration experience advantageous, but not essential. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Reliable, professional and willing to learn. Key Responsibilities Assist with preparing, processing and submitting dealership warranty claims. Maintain accurate warranty records and supporting documentation. Ensure all warranty-related paperwork is completed correctly. Assist with verifying warranty information and claim requirements. Liaise with technicians, Service Advisors and the Parts Department. Follow up on outstanding warranty claims and documentation. Maintain accurate data capturing and administrative records. Assist the Service Manager with general warranty administration. Learn and follow manufacturer warranty policies and procedures. Support the efficient daily operation of the Service Department. Remuneration and Benefits Market-related salary, negotiable depending on experience, plus benefits

7 days ago