A leading franchised commercial vehicle dealership in Polokwane is seeking an experienced and detail-oriented Service Admin Manager . The successful candidate will oversee service workshop administration, warranty claims, costing processes, and service counter operations, ensuring full compliance with OEM protocols and strong financial management. Key Responsibilities & Duties: Service Counter Supervision: Lead, manage, and support the service counter and administrative team to maintain high operational standards and customer satisfaction. Financial & Costing Management: Maintain strong financial control over service invoicing, job card costing, WIP (Work in Progress), and warranty claim processes. OEM Compliance: Ensure strict adherence to truck OEM protocols, warranty procedures, and administrative service standards. Systems & DMS Utilization: Utilize Dealer Management Systems (such as Evolve) to process job cards, track workshop admin flow, and generate reporting. Process Optimization: Streamline administrative workflows between service advisors, technicians, and warranty administrators to eliminate delays. Requirements & Qualifications: Education: Minimum Matric certificate. Industry Experience: Franchised Truck Dealer experience is strictly required. Role Experience: At least 5+ years of hands-on experience across Service Advisor, Warranty, and Costing functions. Minimum 3 years of supervisory experience managing a Service Counter or service administrative team. Technical & System Skills: Proficient in Dealer Management Systems (DMS) such as Evolve (or equivalent). Strong understanding of Truck OEM protocols and claim processes. Core Competencies: Strong financial acumen, excellent organization, and team leadership.