Minimum requirements: Act as the primary point of contact between customers and the workshop Provide excellent customer service and handle customer queries and complaints professionally Record customer concerns and vehicle issues accurately Communicate repair progress, costs, additional work and completion times to customers Open, manage and close job cards accurately Prepare quotations and invoices, ensuring accurate costing of labour, parts and consumables Obtain customer approval before proceeding with repairs Liaise with parts suppliers and the Workshop Foreman to ensure efficient workflow Ensure completed vehicles are quality-checked before handover Manage booking reminders and annual service reminders Identify additional service opportunities and potential fleet customers Achieve service sales targets and maintain a quote-to-booking conversion rate of 50-80% Ensure compliance with company procedures, MIBCO and OHSA requirements Qualifications & Experience Matric (Grade 12) essential Technical background or experience in the motor industry Minimum of 2-3 years' experience in a similar Service Advisor or Customer Service role. Computer literacy Experience working on Evolve or an automotive CRM system Valid driver's license and own reliable vehicle Tertiary Qualification would be advantageous Consultant: Jade Groenewald - Dante Personnel Greenstone Apply via our website If you do not hear from us within 5 days, please accept that your application was unsuccessful