We are looking for a highly organised, digitally savvy Online Salesperson to manage our e-commerce operations. You will serve as the primary point of contact for our digital customers.
The ideal candidate will seamlessly handle customer inquiries across our social media platforms, close sales, and coordinate dispatch logistics to ensure products reach customers promptly.
You must possess exceptional communication skills, flawless English, and a knack for managing both people and logistics.
Key Responsibilities
Online Sales & Customer Engagement: Actively monitor and respond promptly to customer inquiries, DMs, and comments across all social media platforms (Instagram, WhatsApp) to close sales.
Social Media Management: Keep the brand's digital presence vibrant by updating daily stories, posting content, and maintaining a professional tone.
Delivery & Logistics Coordination: Manage the end-to-end delivery process. Liaise with dispatch riders and logistics partners to schedule pickups, track orders, and ensure on-time delivery.
Order Tracking & Issue Resolution: Keep customers updated on their order status, provide tracking information, and proactively resolve any delivery delays or logistical issues.
Digital Record Keeping: Maintain accurate logs of daily online sales, customer details, payment confirmations, and dispatch records.
Qualifications and Requirements
Location: Candidates must reside on the Mainland, preferably within or very close to the Gbagada or Ilupeju corridor for operational coordination.
Communication: Exceptional command of the English language, both spoken and written. You must be able to draft error-free, engaging, and professional messages to customers.
Social Media Proficiency: Deep understanding of social commerce and how to effectively convert social media leads into paying customers.
Logistics Experience: Strong organisational skills with the ability to firmly and effectively manage dispatch riders and delivery schedules.
Soft Skills: Highly responsive, patient, proactive, and capable of working independently with minimal supervision.