Customer Service & Sales Executive

West Africa Vocational Education (WAVE) - Our client, a growing food and dessert business in Lagos, is recruiting to fill the position below:

Job Position: Customer Service & Sales Executive

Job Location: Lagos

Job Type: Full Time

About the Role

• Our client is seeking a proactive, sales-driven Customer Service & Sales Associate to oversee customer service operations and drive revenue growth.
• The successful candidate will lead the customer service team, convert enquiries into sales, strengthen customer relationships, and develop new catering sales opportunities.

What You'll Be Responsible For

Customer Service & Sales:

• Supervise and coordinate the customer service team to ensure excellent service delivery.
• Manage customer enquiries and convert leads into paid orders.
• Follow up on quotations and outstanding leads to improve sales conversion.
• Drive repeat purchases, customer retention, and reactivation.
• Upsell and cross-sell products where appropriate.
• Handle high-value customers and resolve customer complaints professionally.

Sales Growth & Reporting:

• Identify and follow up on outdoor dessert catering sales opportunities.
• Monitor sales performance, conversion rates, and team targets.
• Prepare weekly sales and customer service reports.
• Maintain accurate customer records and follow up consistently on prospective clients.

Requirements

• 3–5 years of experience in sales, customer service, account management, or a related role.
• Previous team leadership or supervisory experience is an advantage.
• Proven ability to convert customer enquiries into sales.
• Excellent communication, negotiation, and relationship management skills.
• Strong organisational skills and consistent follow-up abilities.
• Comfortable working with sales targets, KPIs, and performance reports.
• Proficiency in computer applications, WhatsApp Business, and CRM tools.
• Experience in food, hospitality, catering, events, or premium retail is an advantage.

Who This Role Is Perfect For:

• This role is ideal for a commercially minded professional who is confident leading a team, proactive in following up on sales opportunities, and passionate about delivering excellent customer experiences while driving revenue growth.
• PS: Proximity to the job location is pivotal to being considered for this role.

Salary

N200,000 - N250,000 monthly + performance incentives.

Method of Application

Interested and qualified candidates should send their CV to: recruitments@waveacademies.org using the Job Position as the subject of the email.