Account Manager At Dynasty Africa
full-time
Department: Account Management
Reports to: Head of Execution
Role summary
The Account Manager is the primary point of contact for assigned clients, owning the relationship day-to-day once a deal is signed.
This role translates client briefs into actionable project plans, coordinates delivery across Influencer Marketing, Social Media, Creator Partnership, and Comms, and ensures every campaign whether advertising, influencer, social, or ads-led is delivered on time, on budget, and to a high creative standard.
Key responsibilities
Serve as the primary point of contact for assigned client accounts, building trusted, long-term relationships
Translate client briefs into actionable project plans and creative/campaign scopes, coordinating delivery across internal teams
Oversee the Influencer Marketing Specialist and Social Media Specialist on assigned accounts, ensuring campaign execution aligns with client goals
Manage account budgets, timelines, and scope, flagging risks and scope creep proactively
Prepare and present campaign reporting, performance reviews, and quarterly business reviews to clients
Identify upsell and renewal opportunities within existing accounts across the agency's service lines
Resolve client issues quickly and maintain high satisfaction and retention rates
Maintain clear documentation of account status, deliverables, approvals, and feedback loops
Requirements & qualifications
2-4+ years in account management, client services, or project management, ideally at a creative, marketing, or influencer/social media agency
Strong organizational skills with the ability to manage multiple accounts and campaigns simultaneously
Excellent client-facing communication and presentation skills
Comfortable working with budgets, timelines, and cross-functional creative teams
Data-literate, able to interpret campaign performance and translate it for clients
Problem-solver who stays calm under pressure and tight deadlines.