Marketing & Advertising

Marketing Manager

Big Square Kenya·Nairobi, kenya·Full Time·Onsite
Marketing & AdvertisingFull TimeOnsite
-Closes 20 Nov 2026

Qualifications

  • Bachelor's degree in Marketing, Business Administration, Sales, Communications or a related field.
  • Professional qualification in Marketing or Sales will be an added advantage.
  • Demonstrable experience managing digital marketing campaigns and external agencies.
  • Experience in FMCG, F&B, hospitality, retail or other consumer-facing businesses will be an advantage.
  • Proven track record of translating marketing activities into measurable sales and revenue growth.
  • Experience managing digital & social platforms, influencers, activations and relevant campaigns.
  • Strong analytical and reporting skills with the ability to interpret commercial data and recommend actions

Responsibilities

Marketing Strategy & Brand Growth

  • Develop and execute marketing strategies, campaigns and promotions aligned to Big Square's business, brand and revenue objectives.

Sales & Business Development

  • Drive sales growth by converting marketing initiatives into measurable revenue, customer acquisition and retention.

Digital & Customer Marketing

  • Oversee digital agency performance, social media, geo-targeted advertising, WhatsApp/bulk messaging and other digital customer engagement initiatives.

Key skills

BA/BSc/HNDProfessional Certificate
Apply Now
Send your CV along with a cover letter tocareers@big-square.co.ke

Please use the job title as the subject line of your email.

At a glance

Company

Big Square Kenya

Location

Nairobi, kenya

Employment

Full Time

Work style

Onsite

Experience

Valid until

November 20, 2026

Created

November 14, 2026

More opportunities

Similar roles you might like

Customer Experience Officer

AA Kenya

Nairobi, kenya

full-time

Job Purpose The Customer Experience Officer is the voice of our members and customers inside AA Kenya. The role owns every piece of customer feedback we receive, whether it is praise, a suggestion, a query or a complaint, from the moment it arrives until it is resolved and the customer has been informed. The officer tracks turnaround times, produces a daily feedback report, and works hand in hand with the PR & Marketing Manager to protect and grow the AA Kenya brand. Key Responsibilities Customer Feedback Management Receive, log and track all customer feedback from every channel: phone, email, WhatsApp, social media (Facebook, X, Instagram, LinkedIn), website, walk-ins, the Uba Mechanic app and Appointed Garages. Categorize feedback as compliments, complaints, suggestions or queries, and tag it by department, service and urgency. Acknowledge every piece of feedback promptly and keep the customer updated until the matter is closed. Route issues to the right department, follow up until they are resolved, and confirm customer satisfaction before closing the case. Capture positive feedback and testimonials (with consent) for use in PR and marketing content. Complaint Handling and Escalation Handle complaints with empathy, courtesy and professionalism, and aim to resolve them at first contact wherever possible. Escalate sensitive, repeat or high-risk complaints (including social media and reputational risks) to the PR & Marketing Manager immediately. Maintain a record of root causes and recurring issues, and recommend corrective actions to prevent repeat complaints. Turnaround Time (TAT) Management Monitor and enforce agreed response and resolution timelines for all feedback. Flag cases at risk of breaching turnaround time to the relevant department head and the PR & Marketing Manager before they are breached. Report on average response time, resolution time, and the number of open, overdue and closed cases. Reporting Daily report: a summary of feedback received, categories, actions taken, cases resolved, pending and overdue cases, and any urgent matters, submitted to the PR & Marketing Manager by close of business each day. Weekly and monthly reports: trends, recurring issues, customer satisfaction indicators, turnaround performance and recommendations. Keep the customer feedback database accurate, up to date and confidential. Support to the PR & Marketing Manager Provide real-time customer insight to inform PR messaging, campaigns and crisis communication. Draft holding statements, response templates and customer communication for the Manager's approval. Monitor social media and online mentions of AA Kenya, and alert the Manager to emerging issues or negative sentiment. Support events, campaigns and activations (such as awards, roadshows and partnerships) by handling customer queries and gathering feedback. Help maintain a library of FAQs, standard responses and customer service scripts. Undertake any other duties assigned by the PR & Marketing Manager. Qualifications and Experience Bachelor's degree in Communication, Public Relations, Marketing, Business Administration or a related field. 2 - 4 years' experience in customer service, customer experience or a similar role, preferably in a membership, motoring, insurance or service-based organisation. Experience with CRM or ticketing systems and social media monitoring tools. Proficiency in Microsoft Office (Excel, Word, PowerPoint) and report writing. Skills and Competencies Excellent written and spoken English and Kiswahili. Strong listening, empathy and conflict-resolution skills. Calm, professional and composed under pressure. Highly organized, with strong attention to detail and follow-through. Sound judgement on what to escalate and when. Ability to analyze data and spot trends. Discretion and respect for customer confidentiality. A team player who takes ownership and accountability

3 days ago

Social Media Officer

Ol Pejeta Conservancy (OPC)

Nanyuki, kenya

full-time

Role Summary The Social Media Officer will be an integral part of the Communications and Marketing department responsible for managing our social media presence, creating engaging multimedia content, building trust and growing community engagement across our digital channels. This role, based in Nanyuki, grows Ol Pejeta Conservancy's social media audiences, supports advocacy, brand awareness, and tracks social media performance metrics to optimize our ongoing marketing campaigns across Facebook, Instagram, TikTok, X, LinkedIn and YouTube. We are looking for a creative, energetic and data-driven individual to foster online community engagement and drive social traffic through compelling engagement-first social media content to promote Ol Pejeta as a conservation-driven tourism destination. He/she will write, design, and schedule audience specific written and multimedia content across Ol Pejeta Conservancy's social media channels, keeping a close pulse on the latest/relevant industry digital trends. Key Responsibilities Develop a rich social media content calendar: Plan, conceptualize, write, design and execute a consistent posting schedule to support Ol Pejeta Conservancy to deepen/enhance both visitor and donor relationships, showcasing our impact through witty storytelling. This content will range from short-form video reels, graphics, and carefully written copy tailored to each platform to promote tourism, fundraising, and conservation impact (on both wildlife and communities). Position Ol Pejeta as a unique Kenyan safari experience, demonstrating how conservation-led travel experiences can drive meaningful change - by bringing visitors to the forefront of innovative conservation that is sustainable and delivers real impact to over 55,000 people living in Laikipia. Support live coverage of key Ol Pejeta events/product launches and deliver engaging updates, captivating video reels, Behind-The-Scenes content and news to bring our audiences up to speed with the latest happenings and stories from the ground. Community management tasks: Foster a culture of an active social media community across all brand channels by managing the inbox, monitoring user comments, responding to queries and questions from users. Work closely with the Digital Marketing Manager to develop and implement social media campaigns to drive tourism and fundraising audience to rally behind our various products (tourism experiences, accommodation facilities on Ol Pejeta. Identify emerging social media changes, algorithmic shifts, viral trends and engagement opportunities across the social spectrum, and use this to adjust our content pipeline accordingly to ensure that Ol Pejeta's relevance to these changing platform realities. Produce monthly and quarterly social media reporting metrics to identify what worked, what failed and make recommendations for the following month's content calendar using data-driven insights. Track social key performance indicators including engagement rate, organic/paid reach, number of published posts, and follower growth, using tools like Sprout Social, Hootsuite, or native platform analytics. Identify Kenyan social media influencers and celebrities to partner with to bring our products (tourism, impact stories, integrated conservation/cattle/Ol Pejeta beef) closer to travelers across Kenya. Create and publish content to support routine fundraising campaigns across our social demographics to raise resources to support various programs to protect rhinos, lions, chimpanzees and other endangered species. Qualifications, Experience and Skills: Qualification An undergraduate bachelor's degree in digital marketing, Journalism, Business or a related field. Experience At least 3 years of experience managing social media channels for conservation, travel industry or corporate brands. Strong understanding and familiarity with algorithmic changes, the native mechanics of social media, and best practices on Meta platforms, X, TikTok, and LinkedIn. Excellent copywriting, proofreading, and communication skills with a strong understanding of Ol Pejeta's brand voice. Proficiency in editing photos and videos using Adobe Creative Cloud apps and CapCut is compulsory for this role. Experience with social media management tools such as HootSuite, or Sprout Social to schedule, publish, and manage content across a wide array of brand accounts. Key Skills and Qualities Have a genuine passion and organic drive for creativity and the technical nous required for today's social media management. A sharp eye for creative detail and master craftsmanship to produce refined video reels and witty content for social media. Stay abreast of the latest social media industry trends, viral audio/video tactics employed by brands/influencers. Ability to work in a fast-paced deadline-driven work environment to ensure the delivery of high-quality social media content/video outputs. Good organizational and personal management skills are required for this role, with ability to prioritise digital marketing deliverables to meet deadlines with minimal supervision while maintaining focus on delivery and follow-through.

9 days ago

Submit Cvs – New Recruitment

Dorbe-Leit Solutions Limited

Kenya, kenya

Full-Time

Dorbe-Leit Consulting Limited is a consulting practice providing transformational human resource management based services. We become involved with our clients in their transformation, providing services that are value-adding and measurable in their contribution to our clients’ success. Catapulting your business to success is our purpose. Food & Beverage Manager Purpose A leading resort in Athi River with over 70 villas is looking to fill a manager role. The F&B Manager will lead the food and beverage operation to deliver excellent guest experiences, consistent quality and healthy margins. Key responsibilities Manage daily operations of the restaurant, bar, kitchen and banqueting/events. Plan menus and pricing with the kitchen; maintain food quality, portion and presentation standards. Control food and beverage costs, wastage, stock and inventory. Recruit, schedule, train and supervise F&B staff. Ensure food safety, hygiene and licensing compliance. Handle guest feedback and prepare sales and cost reports for the General Manager. Qualifications and experience Diploma or degree in Hospitality, Food & Beverage or related field. 3+ years in F&B supervision or management in a hotel or resort. Strong leadership, cost control and customer service skills. Terms 3 month’s probationary period 2 years renewable contracts subject to satisfactory performance * Housing and food will be provided. Human Resource Manager Purpose A leading resort in Athi River with over 70 executive villas is looking to fill a manager role. The Human Resource Manager will manage people processes so the resort has a skilled, motivated and compliant workforce. Key responsibilities Lead recruitment, onboarding and induction of staff. Administer payroll inputs, leave, attendance and staff records. Ensure compliance with Kenyan labour law, NSSF, SHA, PAYE and other statutory requirements. Manage performance appraisals, training and staff development. Handle discipline, grievances and staff welfare fairly and confidentially. Maintain HR policies and report on headcount and staff costs to the General Manager. Qualifications and experience Degree or diploma in Human Resource Management; IHRM membership an advantage. 3+ years in HR, preferably in hospitality. Strong knowledge of Kenyan employment law, integrity and discretion. Terms 3 month’s probationary period 2 years renewable contracts subject to satisfactory performance Housing and food will be provided. Purchasing Manager Purpose A leading resort in Athi River with over 70 executive villas is looking to fill a manager role. The Purchasing Manager will manage and source quality goods and services at the best value and keep the resort well stocked. Key responsibilities Source, evaluate and negotiate with suppliers; maintain an approved supplier list. Process purchase requisitions and orders in line with approved budgets and authority limits. Receive goods, check quality and quantity, and reconcile with invoices. Coordinate with stores and departments to manage stock levels and avoid shortages and waste. Track prices, savings and supplier performance. Report on purchasing spend and stock to the General Manager. Qualifications and experience Diploma or degree in Procurement, Supply Chain or Business; CIPS/KISM an advantage. 3+ years in purchasing, preferably in hospitality. Strong negotiation, numeracy and record-keeping skills; high integrity. Terms 3 month’s probationary period 2 years renewable contracts subject to satisfactory performance Housing and food will be provided. Marketing Manager Purpose A leading resort in Athi River with over 70 executive villas is looking to fill a manager role. The Marketing Manager will manage and build the resort’s brand and drive bookings, events and repeat business. Key responsibilities Develop and run marketing plans and promotions for rooms, F&B, events and conferences. Manage the website, social media, email and online travel agent (OTA) listings. Build relationships with tour operators, corporate clients and event planners. Oversee photography, content, advertising and the resort’s online reputation and reviews. Track occupancy, bookings and campaign results; manage the marketing budget. Report on sales and marketing performance to the General Manager. Qualifications and experience Degree or diploma in Marketing, Communications or Hospitality. 3+ years in marketing or sales, preferably in hotels or tourism. Strong digital marketing, writing and communication skills. Terms 3 month’s probationary period 2 years renewable contracts subject to satisfactory performance Basic salary Kshs 50,000 gross per month Housing and food will be provided. Don't Keep Share!: WhatsApp Tweet

10 days ago

Manager, Legal, Regulatory & Risk

Peach Cars KE

Nairobi, Nairobi County, Kenya, kenya

Full-time

Department: LegalLocation: NairobiDescriptionRole OverviewAs the Manager, Legal, Regulatory & Risk, you will lead our internal legal, regulatory and risk functions and act as the primary liaison between Peach Cars and external stakeholders, including legal partners, governmental bodies, and our partners. This role requires a seasoned legal, regulatory, and risk professional with strong analytical, critical thinking and investigation skills, including different scenario setting and come up with necessary risk mitigation strategies and the ability to guide leadership on legal, regulatory, governance matters and risk management together with commercial aims in mind.The Manager, Legal, Regulatory & Risk will oversee contract management, regulatory compliance, policy development, corporate governance, internal investigations, and legal and regulatory risk management. They will work closely with teams across the business to ensure our operations align with Kenyan legal regulatory requirements, together with international standards, especially in other sub Saharan African countries and Japan context where relevant and industry best practices.Key ResponsibilitiesSpecifically, the Manager, Legal, Regulatory & Risk at Peach can expect to lead/own the following elements:Legal advisory & Strategy:Provide strategic legal advice to leadership and all business units on commercial, regulatory, employment, and operational matters.Interpret laws and regulations impacting the business and advise on implications for current and future operations.Maintain critical thinking and investigative approach to legal risk assessments and design mitigation measures aligned with business priorities.Create centralized learning mechanisms & best practices/past cases experience sharing.Contract management:Oversee the drafting, reviewing, negotiation, and standardization of commercial contracts and agreements.Design and align the commercial priorities and level of the risk appetite company is able to take and design the contracts with different scenarios and stakeholders in mind to achieve the business objectives with mitigated risk and feasible operations.Ensure all contracts meet compliance requirements and protect the company’s interests, including risk mitigation from legal and tax perspectives, integrate industry and company best practices.Build a robust, scalable contracts management process and repository and make sure all the latest contracts were properly integrated and implemented into day to day operations.Regulatory & Statutory compliance:Ensure the company complies with all applicable laws, sector regulations, and government requirements (e.g., Companies Act, NTSA, KRA).Maintain and update statutory registers, corporate filings, and regulatory submissions.Monitor and communicate legislative updates and ensure timely adaptation of internal policies and build necessary relationships with relevant government bodies to obtain necessary certifications and guidance.Policy development & Governance:Develop, review, and implement company-wide policies that align with regulatory guidelines and business needs, including internal investigations and disciplinary actions together with the People & Culture team.Strengthen corporate governance structures, practices, and documentation.Ensure seamless coordination between internal teams and external counsel on compliance matters and delivery outputs within the required timeline with high quality and accuracy.Build inter-companies rules and policies to adhere to all relevant regulations and rules to mitigate the risks (e.g. capital injection from parent company to child company, transfer policies etc.)Corporate secretarial oversight:Oversee the company secretarial function, including preparation for shareholder and board meetings.Ensure timely filing of corporate information in compliance with the Companies Act, and coordinate statutory tax filings in accordance with applicable tax laws.Maintain accurate minutes, resolutions, and corporate records, together with up to date accurate official records on government bodies.Cross-border & Investors and Partners support:Collaborate with Japanese legal teams and investors on due diligence, regulatory documentation with focus on Kenyan regulations and legal elements and fundraising processes where necessary.Guide Kenyan legal and regulatory frameworks for international partners.Ensure all required certificates, filings, and legal documents are investor-ready and up to date.Leadership & stakeholder management:Provide strong leadership to internal teams on legal, regulatory and risk management issues, including necessary clarifications with relevant government bodies.Train staff on compliance, policy adherence, and legal awareness.Serve as the primary point of contact for external legal counsel, regulators, and government agencies. And maintain relationships so that we can always be informed on the latest developments.Qualifications & ExperienceMust-Have QualificationsBachelor of Laws (LL.B) degree from a recognized universityPostgraduate Diploma in Law (Kenya School of Law)Advocate of the High Court of Kenya with a valid Practising CertificateMinimum 5–7 years post-admission experience, preferably in corporate, commercial, regulatory, or in-house rolesNice-to-Have QualificationCertified Company Secretary (ICPSK)Experience working in a fast-paced, high-growth environment is an added advantageCompetenciesRisk management and scenario planning: Ability to build what if scenarios, anticipate how risks could play out, and design practical mitigation strategies that fit business priorities.Analytical & critical thinking: You can break down complex legal and business issues, question assumptions, and reach sound, well-reasoned conclusions even with incomplete information.Commercial awareness: Ability to understand an organisation's commercial drivers, and give legal advice that enables the business rather than blocking it. You balance risk protection with speed and commercial goals.Project management (stakeholder & cross-functional delivery): As the primary point of contact, you work closely with teams across the business to embed compliance into daily operations. You coordinate external counsel so inputs, approvals and deliverables arrive on schedule and to a high standard.What Success Looks Like3 months: Understand and stabiliseMeet key leaders, regulators’ contacts and external counsel, and understand business priorities and current legal exposure.Reviewed all key contracts, registers, licences, filings and open matters, and has an initial risk register and compliance calendar.Dealt with any urgent or overdue compliance items inherited from the previous incumbent.Established as the go-to person for legal questions, with agreed turnaround times for requests.Aligned with the co-founder on priorities, decision rights and how they will work together.Aligned with the Japanese side of experts as well on priorities and when to involve the Japanese side6 months; Built and embedHave a standard contract template set and working contracts repository, with approval workflows in use.Have priority policies drafted or updated, such as investigations and disciplinary processes, and have rolled them out with staff awareness sessions.Have delivered clean, on-time corporate secretarial and statutory filings. Have a risk register reviewed regularly with leadership, with mitigation owners assigned.You’ve built working relationships with key regulators (e.g., NTSA, KRA).Have a complete, investor-ready data room of certificates, filings and legal documents that can support fundraising or due diligence at short notice.12 months: Lead and scaleThere’s a legal, regulatory and risk function that scales with the business, including readiness for 500+ cars a month and any new products such as financing.There’s no material compliance breaches, penalties or missed deadlines.Business teams see legal as a partner and bring issues early, shown by internal feedback.Has contributed to expansion planning with an informed view of regulations in Kenya and Japan-related requirements where relevant.There’s a strengthened governance, with regular board packs, accurate minutes and clear decision records.Other Job DetailsAttitudes & BehaviorsEmbraces and exemplifies Peach Cars’ values of Challenge, Respect, and OwnershipAdvisory and decision support: You raise legal and regulatory implications early in business planning, not after decisions are made.Takes initiative, asks for feedback and improves processes without prompting.Plans work as projects with owners, milestones and updates, and flags blockers early.What You Can ExpectAt Peach, GROWTH is a people’s promise. You can expect real ownership, clear expectations, regular feedback, and opportunities to grow your scope and impact as the business scales. We value challenge, respect, and ownership and we back high performers with trust, learning, and opportunity.How To ApplyIf you’re excited by the opportunity to turbo-charge growth and make a massive impact on the future of mobility in Africa, we want to hear from you! Share your CV and a short note on the field campaign you are proudest of, including the results it delivered to become our Trade Marketing Manager and help drive our vision forward.Peach Cars is an equal opportunity employer. We value diversity and are committed to building an inclusive workplace that reflects the communities we serve.

a month ago