Groups And Events Executive

Kempinski Hotels

Nairobi, kenya

Key Responsibilities Assume complete responsibility for learning from initial orientation and training programs conducted when joining the sales team by the Groups and Events Sales Manager and all sales associates. Constantly gather, understand and apply knowledge of food, beverage, and technical equipment and inter-departmental procedures to the sales and planning process with the client. Maintain an up-to-date planning information portfolio for easy reference in the sales and planning process. Effectively represent the Hotel in all telephone, written and personal contacts with potential, past and current clients with warm and friendly guest contact, an ever-present willingness to assist, and especially an obvious desire to welcome client business to the hotel. Prepare all information-sharing communiqués to the client and to other hotel departments precisely and thoroughly and update that information on a timely basis. Assume responsibility for all final preparations prior to the event and on the day of the event to ensure client satisfaction in line with the details of the planning process. Complete all reports on a timely basis as assigned by the Groups and Events Sales Manager. Maintain orderly event files recording all vital information on proper departmental forms. Bid a fond farewell to all event clients with a personalized letter of appreciation and complete follow up on all outstanding balances. Live and achieve the Kempinski Sales Vision. Follow up all enquiries within 24 hours of receipt and trace and follow up all past, potential and current client files on a regular basis. Follow all department guidelines on the outlining and collection of advance deposits and final payments OR the clear arrangements for credit accounts with the Credit Manager. Assist other professional sales team members with overall team efforts to secure business and to produce all events to meet the expressed wishes and expectations of the client. Meet and exceed personal monthly, quarterly and/or annual sales goals and to assume partial responsibility for the creation of those goals. Focus all personal sales efforts on one specific Market Segment as agreed up by the entire sales team plus minor efforts on the wide range of other market segments being pursued by the team. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. Skills, Knowledge and Expertise Degree/Diploma in business management or other relevant qualification. Must have at least 4 years' experience as a Group and Events Sales Executive in a 5 star hotel. Strong organizational skills, attention to detail, and the ability to multitask. Proficiency in Microsoft Office and office management software. Excellent communication and customer service skills. Excellent organizational skills with a willingness to take initiative and be proactive in the procurement process. Excellent communications, facilitation, and negotiation skills. Excellent writing, speaking, and reading skills in English. Ability to work in a fast-moving, fluid team setting with multiple stakeholders.

2 days ago

Submit Cvs – New Recruitment

Centum Real Estate

Kenya, kenya

Full-Time

Centum Real Estate is the region’s leading developer of mixed-use urban nodes. We are part of Centum Investment Company Plc, East Africa’s largest listed investment company and are listed on the Nairobi Securities Exchange and Uganda Securities Exchange. We provide investors with access to a portfolio of inaccessible, quality, diversified investments. Commission Sales Agent-Nairobi Job Summary The Commission Sales Agent is responsible for independently originating qualified prospects through personal and professional networks, referrals, partnerships, digital channels, activations, and direct business development, and converting these opportunities into completed property sales. The role is primarily focused on bringing incremental, self-generated business to support the achievement of the company’s sales objectives. The Commission Sales Agent acts as a brand ambassador for the company and is expected to leverage established personal, professional, corporate, regional, diaspora, referral, and digital networks to expand market reach and drive property sales. Any company-generated leads assigned to an agent, where applicable, will be managed in accordance with the approved lead-allocation policy. Key Responsibilities Lead Generation & Business Development (Core Focus) Independently identify and pursue prospective clients through personal and professional networks, referrals, social media, corporate and professional relationships, regional/diaspora networks, exhibitions, activations, and direct marketing initiatives. Generate self-sourced qualified leads for the company’s products and developments and register all prospects promptly in the approved CRM/lead-management system. Build and maintain a robust self-generated sales pipeline, with clear next actions and regular follow-up through to closure. Develop strategic relationships with potential buyers, investors, brokers, and referral partners. Continuously seek new business opportunities to increase sales volume and market reach. Participate in property exhibitions, roadshows, launches, and networking events. Property Sales & Revenue Generation Market and promote the company’s properties to prospective customers. Conduct sales presentations and communicate product features, benefits, and investment opportunities effectively. Guide clients through the property purchasing process. Achieve approved monthly, quarterly, and/or annual sales and revenue targets applicable to the commission-agent engagement. Negotiate within approved company guidelines to facilitate transaction closure. The Agent has no authority to bind the company, vary approved prices or payment terms, promise discounts or incentives, or make representations outside approved sales materials and written company approvals. Support clients through the reservation, booking, and payment process. Follow up on all leads to maximize sales conversions. Client Relationship Management Build long-term relationships with clients and investors. Provide professional, timely, and accurate information regarding products and developments. Maintain regular communication with prospective buyers throughout the sales cycle. Address customer concerns promptly and escalate issues requiring further intervention. Foster customer satisfaction to encourage referrals and repeat business. Sales Process Coordination Facilitate the completion and submission of customer documentation. Coordinate with Sales Administration, Finance, Legal, and Customer Experience teams to ensure smooth processing of transactions. Track transaction progress and communicate updates to clients. Ensure compliance with company sales processes and procedures. Protect customer and company information, maintain confidentiality, and use company brands, marketing materials, digital content, and customer data only in accordance with approved company policies and instructions. Register prospects in the approved CRM/lead-management system before or immediately upon substantive engagement, in accordance with the lead-registration and lead-ownership policy, to support transparent attribution and commission eligibility. Maintain accurate records of leads, client interactions, and sales activities in the approved CRM/lead-management system to establish lead ownership, prevent duplication, and support transparent pipeline management. Market Intelligence Monitor competitor activities, pricing trends, and emerging market opportunities. Gather customer feedback and market insights. Share intelligence with management to support sales and marketing strategies. Recommend opportunities for business growth and customer acquisition. Key Performance Indicators (KPIs) Number of self-generated qualified leads registered and accepted in accordance with the company lead-management policy. Number of site visits and client meetings conducted. Sales conversion rate. Number of units sold. Revenue generated. Growth, quality, and activity levels of the agent’s self-generated pipeline, including CRM/lead-registration compliance. Customer referrals generated. Customer satisfaction levels. Timely submission of sales documentation. Collection of qualifying deposits and customer payments within agreed timelines, in line with the applicable commission policy. Qualifications & Experience Academic Qualifications Diploma or bachelor’s degree in business, Marketing, Sales, Real Estate, or a related field. Professional training in sales and customer relationship management is an added advantage. Experience Minimum of 1-3 years’ experience in sales, marketing, business development, or customer-facing roles is desirable; demonstrable ability to independently originate and convert business will be a key consideration. Experience in real estate sales is an added advantage; an established personal or professional network capable of generating qualified property prospects is highly desirable. Demonstrated ability to generate leads and close sales. Experience working in a commission-based or target-driven environment is desirable. Skills & Competencies Excellent selling and negotiation skills. Strong networking and relationship-building abilities. Strong communication and presentation skills. Self-driven and highly motivated. Results-oriented with a strong commercial mindset. Good customer service and interpersonal skills. Ability to work independently with minimal supervision. Strong prospecting and lead-generation capabilities. Basic knowledge of CRM systems and sales reporting tools. High levels of integrity and professionalism. Disclose any actual or potential conflict of interest, including representation of competing property offerings where applicable, in accordance with the terms of the commission-agent engagement. Ability to leverage an established network to originate incremental business for the company. Remuneration Structure Competitive commission payable on qualifying completed property sales in accordance with the approved company commission policy, including the applicable conditions for earning and payment of commission. Performance incentives may be offered based on achievement of sales targets. Commission eligibility is subject to valid lead attribution, compliance with approved sales processes, and receipt of the qualifying customer payments specified in the applicable commission policy. Only specifically pre-approved business development expenses may be reimbursed in line with company policy; routine operating and prospecting expenses remain subject to the terms of the commission-agent engagement. Career Growth Opportunities Sales Executive Senior Sales Executive Assistant Sales Manager Sales Manager Commission Sales Agent-Vipingo Job Summary The Commission Sales Agent is responsible for independently originating qualified prospects through personal and professional networks, referrals, partnerships, digital channels, activations, and direct business development, and converting these opportunities into completed property sales. The role is primarily focused on bringing incremental, self-generated business to support the achievement of the company’s sales objectives. The Commission Sales Agent acts as a brand ambassador for the company and is expected to leverage established personal, professional, corporate, regional, diaspora, referral, and digital networks to expand market reach and drive property sales. Any company-generated leads assigned to an agent, where applicable, will be managed in accordance with the approved lead-allocation policy. Key Responsibilities Lead Generation & Business Development (Core Focus) Independently identify and pursue prospective clients through personal and professional networks, referrals, social media, corporate and professional relationships, regional/diaspora networks, exhibitions, activations, and direct marketing initiatives. Generate self-sourced qualified leads for the company’s products and developments and register all prospects promptly in the approved CRM/lead-management system. Build and maintain a robust self-generated sales pipeline, with clear next actions and regular follow-up through to closure. Develop strategic relationships with potential buyers, investors, brokers, and referral partners. Continuously seek new business opportunities to increase sales volume and market reach. Participate in property exhibitions, roadshows, launches, and networking events. Property Sales & Revenue Generation Market and promote the company’s properties to prospective customers. Conduct sales presentations and communicate product features, benefits, and investment opportunities effectively. Guide clients through the property purchasing process. Achieve approved monthly, quarterly, and/or annual sales and revenue targets applicable to the commission-agent engagement. Negotiate within approved company guidelines to facilitate transaction closure. The Agent has no authority to bind the company, vary approved prices or payment terms, promise discounts or incentives, or make representations outside approved sales materials and written company approvals. Support clients through the reservation, booking, and payment process. Follow up on all leads to maximize sales conversions. Client Relationship Management Build long-term relationships with clients and investors. Provide professional, timely, and accurate information regarding products and developments. Maintain regular communication with prospective buyers throughout the sales cycle. Address customer concerns promptly and escalate issues requiring further intervention. Foster customer satisfaction to encourage referrals and repeat business. Sales Process Coordination Facilitate the completion and submission of customer documentation. Coordinate with Sales Administration, Finance, Legal, and Customer Experience teams to ensure smooth processing of transactions. Track transaction progress and communicate updates to clients. Ensure compliance with company sales processes and procedures. Protect customer and company information, maintain confidentiality, and use company brands, marketing materials, digital content, and customer data only in accordance with approved company policies and instructions. Register prospects in the approved CRM/lead-management system before or immediately upon substantive engagement, in accordance with the lead-registration and lead-ownership policy, to support transparent attribution and commission eligibility. Maintain accurate records of leads, client interactions, and sales activities in the approved CRM/lead-management system to establish lead ownership, prevent duplication, and support transparent pipeline management. Market Intelligence Monitor competitor activities, pricing trends, and emerging market opportunities. Gather customer feedback and market insights. Share intelligence with management to support sales and marketing strategies. Recommend opportunities for business growth and customer acquisition. Key Performance Indicators (KPIs) Number of self-generated qualified leads registered and accepted in accordance with the company lead-management policy. Number of site visits and client meetings conducted. Sales conversion rate. Number of units sold. Revenue generated. Growth, quality, and activity levels of the agent’s self-generated pipeline, including CRM/lead-registration compliance. Customer referrals generated. Customer satisfaction levels. Timely submission of sales documentation. Collection of qualifying deposits and customer payments within agreed timelines, in line with the applicable commission policy. Qualifications & Experience Academic Qualifications Diploma or bachelor’s degree in business, Marketing, Sales, Real Estate, or a related field. Professional training in sales and customer relationship management is an added advantage. Experience Minimum of 1-3 years’ experience in sales, marketing, business development, or customer-facing roles is desirable; demonstrable ability to independently originate and convert business will be a key consideration. Experience in real estate sales is an added advantage; an established personal or professional network capable of generating qualified property prospects is highly desirable. Demonstrated ability to generate leads and close sales. Experience working in a commission-based or target-driven environment is desirable. Skills & Competencies Excellent selling and negotiation skills. Strong networking and relationship-building abilities. Strong communication and presentation skills. Self-driven and highly motivated. Results-oriented with a strong commercial mindset. Good customer service and interpersonal skills. Ability to work independently with minimal supervision. Strong prospecting and lead-generation capabilities. Basic knowledge of CRM systems and sales reporting tools. High levels of integrity and professionalism. Disclose any actual or potential conflict of interest, including representation of competing property offerings where applicable, in accordance with the terms of the commission-agent engagement. Ability to leverage an established network to originate incremental business for the company. Remuneration Structure Competitive commission payable on qualifying completed property sales in accordance with the approved company commission policy, including the applicable conditions for earning and payment of commission. Performance incentives may be offered based on achievement of sales targets. Commission eligibility is subject to valid lead attribution, compliance with approved sales processes, and receipt of the qualifying customer payments specified in the applicable commission policy. Only specifically pre-approved business development expenses may be reimbursed in line with company policy; routine operating and prospecting expenses remain subject to the terms of the commission-agent engagement. Career Growth Opportunities Sales Executive Senior Sales Executive Assistant Sales Manager Sales Manager Sales Executive Job Summary The Sales Executive is responsible for generating sales, converting leads into customers, and delivering an exceptional client experience throughout the sales journey. The role focuses on prospecting, client engagement, property presentations, sales negotiations, transaction management, and achievement of individual sales targets. The Sales Executive serves as a key point of contact for prospective clients and plays a critical role in driving revenue growth, inventory absorption, and customer satisfaction across the company’s real estate developments. Key Responsibilities Sales Generation & Revenue Delivery (Core Focus) Proactively prospect for and self-generate new clients through referrals, networking, corporate and institutional relationships, broker partnerships, digital channels, activations, roadshows, and direct sales initiatives, in addition to converting company-generated leads. Generate qualified leads and actively manage the sales pipeline. Achieve monthly, quarterly, and annual sales targets. Conduct client consultations to understand customer needs and recommend suitable products. Present and promote the company’s residential, serviced land, commercial, and other assigned investment products and opportunities across the Vipingo portfolio. Negotiate sales terms within approved company parameters and support deal closure. Apply only approved prices, discounts, incentives, payment plans, and commercial terms, and obtain the required approval before communicating or committing any exception to a customer. Follow up consistently with prospective clients to maximize conversion rates. Drive inventory absorption and contribute to the achievement of departmental revenue goals. Client Relations & Customer Experience Build and maintain strong relationships with prospective and existing clients. Ensure timely responses to client inquiries and requests. Provide accurate information regarding products, pricing, payment plans, and transaction processes. Guide clients throughout the purchasing process from inquiry to completion. Resolve customer concerns promptly and escalate complex issues where necessary. Deliver exceptional customer service to encourage referrals and repeat business. Property Showings & Site Visits Conduct property presentations, showroom visits, and site tours for prospective clients. Effectively communicate product features, benefits, and investment propositions. Ensure clients receive professional and engaging property viewing experiences. Participate in and proactively generate business through project launches, exhibitions, roadshows, out-of-town sales activations, corporate engagements, partner channels, and promotional events. Collect client feedback and market intelligence during interactions. Sales Administration & CRM Management Maintain accurate client information and sales records within the CRM system, ensuring timely lead response, clear next actions, pipeline-stage accuracy, and active management of lead ageing. Ensure all client documentation is complete, accurate, and submitted within required timelines. Prepare booking forms, reservation documents, and other required sales documentation. Monitor transaction progress and actively follow through on customer payment obligations, coordinating with Finance, Legal, Collections/Customer Experience, and other relevant teams to facilitate smooth sales completion and timely collections. Update sales activity reports and pipeline reports regularly. Maintain clear ownership of assigned and self-generated opportunities through booking, payment follow-up, transaction completion, and handover, with timely escalation of stalled or at-risk transactions. Ensure compliance with company policies and sales procedures. Market Intelligence & Business Development Monitor market trends, competitor activities, and customer preferences. Provide feedback to management on customer needs and market opportunities. Develop productive relationships with brokers, agents, existing customers, banks, Saccos, corporates, institutional partners, diaspora networks, and other referral partners to generate qualified business. Drive strategic business development initiatives aimed at increasing self-generated qualified leads, referral business, market penetration, and conversion across assigned markets. Showroom & Sales Centre Management Ensure showrooms and sales centres maintain high presentation standards. Keep marketing materials, project information, and sales tools updated and available. Ensure readiness of show units prior to client visits and events. Represent the company professionally at all client-facing engagements. Key Performance Indicators (KPIs) Monthly, quarterly, and annual sales achievement. Revenue generated. Lead conversion rate. Pipeline coverage and forecast reliability against individual approved sales targets. CRM discipline, including lead response time, lead ageing, next-action compliance, and pipeline-stage accuracy. Number of qualified leads generated, including self-generated leads and leads by source. Number of property viewings and site visits conducted. Customer satisfaction ratings. CRM data accuracy and completeness. Timely submission of sales documentation. Compliance with approved pricing, discount, incentive, documentation, and sales-governance requirements. Achievement of approved collection targets and client payment compliance, including follow-up on overdue customer obligations. Referral and repeat business generated, including conversion from existing-customer and strategic-partner networks. Qualifications & Experience Academic Qualifications Bachelor’s degree in business administration, Marketing, Real Estate, Commerce, or a related field. Professional training in sales, marketing, or customer relationship management is an added advantage. Experience Minimum of 3-5 years’ experience in sales, business development, or customer relationship management, with a demonstrable record of proactively generating and converting business. Experience in real estate, banking, insurance, hospitality, or other target-driven sales environments is preferred. Demonstrated ability to meet and exceed sales targets. Skills & Competencies Strong sales and negotiation skills. Excellent interpersonal and relationship management skills. Strong presentation and communication abilities. Customer-focused approach. High levels of confidence and professionalism. Ability to influence and persuade customers. Strong organizational and time management skills. Good analytical and problem-solving skills. Self-motivated and results oriented. Proficiency in CRM systems and Microsoft Office applications. Sales Manager Job Summary The Sales Manager is responsible for driving sales performance, revenue growth, and customer acquisition across the company’s real estate portfolio. The role provides leadership to the sales team, develops and executes sales strategies, oversees client relationships, and ensures seamless coordination of the sales process from lead generation through transaction closure. The Sales Manager is accountable for achieving approved sales and collections targets, maintaining high standards of client service, ensuring operational excellence within the sales function, and supporting the successful commercialization and cash realization of the company’s projects. Key Responsibilities Sales Leadership & Revenue Growth (Core Focus) Develop and implement sales strategies to achieve monthly, quarterly, and annual sales targets. Drive revenue generation and inventory absorption across all assigned projects. Own the achievement of approved sales and collections targets across assigned projects, including monthly forecasting, pipeline conversion, inventory absorption, and implementation of corrective actions where performance is below target. Lead, coach, and motivate the sales team to achieve individual and team performance targets. Monitor sales pipeline performance by source, lead allocation, response time, ageing, conversion, and closure rates, and implement corrective actions where necessary. Develop monthly rolling sales and collections forecasts and provide regular business performance updates against approved targets. Identify new market opportunities and recommend strategies to increase market share. Establish and manage strategic relationships with brokers, agents, investors, banks, Saccos, corporates, diaspora partners, institutional partners, and other business partners. Client Relations & Customer Experience Build and maintain strong relationships with prospective and existing clients. Ensure timely and professional engagement with all customer inquiries and sales opportunities. Manage key client negotiations and support the closure of high-value transactions. Oversee the resolution of customer concerns and escalations. Ensure a seamless customer journey from inquiry to handover. Promote exceptional service standards across the sales team. Sales Operations & Administration Oversee sales documentation including booking forms, sale agreements, reservation forms, and transaction records. Ensure completeness, compliance, and accuracy of all customer documentation. Ensure all discounts, incentives, commissions, payment-plan concessions, and other special commercial terms are applied strictly within the approved authority matrix and documented approvals; escalate all exceptions before commitment to the customer. Monitor transaction progress and coordinate with Legal, Finance, Customer Experience, and Project teams to facilitate timely closings. Review sales reports, pipeline reports, and deal tracking updates regularly. Establish a disciplined weekly and monthly sales-management cadence covering target achievement, pipeline coverage, forecast accuracy, collections, ageing, lead-source performance, and agreed recovery actions. Ensure effective CRM utilization and data integrity within the sales function. Drive collection performance across the sales portfolio and coordinate with the Finance team to ensure customer payments are received in line with contractual obligations and approved collection targets, while proactively addressing overdue balances. Team Management & Performance Monitoring Set performance goals and KPIs for sales executives and sales support teams, including individual and team sales, collections, lead generation, conversion, pipeline, referral, and CRM-discipline measures. Conduct regular performance reviews, coaching sessions, and capability development initiatives, and implement structured performance-improvement/action plans where performance is below target. Identify training needs and implement sales development programs. Foster a high-performance, customer-centric, and results-driven culture. Support recruitment, onboarding, and retention of sales talent. Marketing & Business Development Collaborate with the Marketing team in planning and executing campaigns, activations, exhibitions, and property launches. Provide market intelligence and customer insights to inform business decisions. Develop and participate in strategic local, out-of-town, diaspora, corporate, institutional, banking, Sacco, broker, and referral partnerships that support lead generation and sales conversion. Drive digital lead generation initiatives and ensure effective lead management processes. Evaluate campaign performance and optimize conversion strategies. Showroom & Sales Experience Management Ensure all showrooms, show houses, and sales centers consistently meet company presentation standards. Oversee readiness of marketing collateral, presentations, and client-facing materials. Ensure client visits, site tours, and sales events are professionally managed. Maintain high standards of customer experience throughout property presentations and site visits. Monitor showroom performance and effectiveness as a sales conversion channel. Key Performance Indicators (KPIs) Achievement of monthly, quarterly, and annual sales targets. Revenue generated from property sales. Inventory absorption rate. Lead-to-sale conversion rate. Sales pipeline growth and quality. Sales forecast accuracy and adequacy of qualified pipeline coverage against approved targets. Lead-management effectiveness, including allocation, response time, ageing, conversion by source, and closure rates. Customer satisfaction and retention rates. CRM accuracy and utilization. Timeliness and accuracy of sales reporting. Achievement of monthly, quarterly, and annual collection targets, including recovery of overdue customer balances. Team productivity and performance against targets. Compliance with approved pricing, discount, incentive, commission, and commercial-approval controls. Showroom readiness and customer experience ratings. Qualifications & Experience Academic Qualifications Bachelor’s degree in business administration, Marketing, Real Estate, Commerce, or a related field. Professional qualification in Sales, Marketing, Real Estate, or Business Management will be an added advantage. Experience Minimum of 5-8 years’ experience in sales, business development, or customer relationship management. At least 3 years’ experience in a supervisory or managerial role. Demonstrated success in achieving and exceeding sales targets. Experience in real estate sales, property development, or a highly structured sales environment is highly desirable. Experience managing sales teams and driving performance improvement initiatives. Skills & Competencies Strong sales leadership and team management capabilities. Excellent negotiation and deal-closing skills. Strong business development and relationship management skills. Excellent communication and presentation skills. Strategic thinking and commercial acumen. Strong analytical and reporting capabilities. Customer-centric mindset. Ability to work under pressure and achieve ambitious targets. Strong problem-solving and decision-making abilities. High level of integrity and professionalism. Career Growth Opportunities Head of Sales Commercial Manager General Manager – Commercial Strategic Importance of the Role The Sales Manager plays a critical role in driving revenue generation, inventory absorption, customer acquisition, and market penetration. The position directly influences the commercial success of Centum Real Estate developments by ensuring effective execution of sales strategies, maintaining superior customer experience standards, and leading a high-performing sales team. Through strong leadership and commercial excellence, the role contributes significantly to profitability, cash flow generation, and achievement of the organization’s strategic growth objectives. Don't Keep Share!: WhatsApp Tweet

9 days ago

Zonal Business Manager, Coastal Zone

Sun King (Formerly Greenlight Planet)

Nairobi, kenya

full-time

About the role: The Zonal Business Manager will drive sales, collections, and entire business operations in the entire zone they are assigned to, for the direct distribution of Sun King Solar products sold on Pay-As-You-Basis (also called and recognized as "EasyBuy" Business unit). This is done through a large network of agents called Field Agents who visit door-to-door and sell. EasyBuy technology and services allows customers to purchase units by paying for their Solar products in small installments, thus ensuring they are extremely affordable for off-grid or rural customers. The Zonal Business Manager is ultimately accountable for generating sales, ensuring collections are timely and accurate and keeping the entire direct distribution network growing rapidly in a sustainable manner, with the help of their team that typically consists of Regional Business Managers, Area Business Managers, Sun King Store Executives, Customer Loyalty Executive and all field agents in the region. What you would be expected to do: Hire, retain and motivate the entire zonal team for the best performance: The Zonal Business Manager's team typically consists of Regional Business Manager, Area Business Managers, Sun King Executives, and Field Sales Executives (there may be some variations based on the region). The Zonal Business Manager is expected to ensure they create a world-class winning team in their zone that is disciplined, process-oriented, and devoted to delivering the best customer experience. Training: Provide training on several aspects of the business such as sales, collections, product, technical, inventory and logistics related. Ensure the team is fully aligned and managed professionally, demonstrating the highest level of integrity, ethics, and professionalism while dealing with Sun King customers. Provide role clarity to Regional Business managers, Area Business Managers and Sun King Store Executives: Provide complete clarity to the team related to their day-to-day tasks, sales & collections plans, routes, and targets. This includes ensuring that your sales team has a pre-settled sales route/area to sell in, they acknowledge how to demonstrate and sell Sun King products, they have the confidence to be able to present and resolve basic customer queries on the spot, and they have access to Regional Business Manager at all times in case of questions and concerns. Conduct Joint Fieldwork with Regional Business Managers: Conduct joint fieldwork with Field Sales Executives to provide sales and collection training on a weekly basis and drive Field Service Executives' engagement. This includes doing night activations, market activations, visiting local communities and gatherings such as SACCOs, Self Help groups, retail centers and markets to make group sales. Exceed your sales & collections targets: Meet or exceed sales and collection targets established and consented upon on the second of every month with your sales supervisors. Provide daily and weekly updates on sales, Field Sales Executive recruitments, customer issues and resolutions, and New Area Launch preparations as expected and aligned with the Country Business Leader. Drive robust field sales processes: Review sales and collection progress daily and provide adequate training to the team on better collections in your areas. This includes customer and area profiling, ensuring regular and timely collection follow-ups, resolving customer issues to ensure they make payments, and repossessing the systems as a last recourse if the customer defaults. Resolve Customer Issues: Provide world-class assistance to your customer as it relates to product delivery, training on how to use and make payments, installation, after sales warranty issues. Ensure that you work with Field Sales Executives to establish clear expectations and processes to resolve all customer issues within 24 hours. Control Marketing and other assistance spend: Provide adequate marketing assistance and equipment (such as smartphones) necessary to all your areas. Ensure we get maximum return on investment for all the costs we incur in areas of marketing, supply chain, store maintenance and smartphone issuance. Review meetings with Areas: Ensure that Regional Business Managers and Area Business Managers are conducting periodic table meetings and reviews with all Field Sales Executives under their purview. Conduct surprise visits to field meetings and areas to ensure that the sales processes and standards observed are of the highest quality. Recognize outstanding performers from time to time and ensure the motivation of the entire zonal team is maintained at an all-time high. You might be a strong candidate if you: Have a degree in a Business-related field, with an MBA as an added advantage. Have at least 6 years' experience in sales, of which 3 years in a senior managerial position, preferably having worked in Distribution, microfinance, Banking, or BOP Business Have proven strategic business capability with the ability to engineer solutions, transform teams and drive business processes. Passionate about working with rural, off-grid consumers and resolving their issues. Motivated by the social mission to provide energy to consumers and employment to rural communities. Should be value-oriented. Good communication skills and ability to build and manage large field sales executive teams.

10 days ago

Commission Sales Agent-nairobi

Centum Real Estate

Nairobi, kenya

full-time

Job Summary The Commission Sales Agent is responsible for independently originating qualified prospects through personal and professional networks, referrals, partnerships, digital channels, activations, and direct business development, and converting these opportunities into completed property sales. The role is primarily focused on bringing incremental, self-generated business to support the achievement of the company's sales objectives. The Commission Sales Agent acts as a brand ambassador for the company and is expected to leverage established personal, professional, corporate, regional, diaspora, referral, and digital networks to expand market reach and drive property sales. Any company-generated leads assigned to an agent, where applicable, will be managed in accordance with the approved lead-allocation policy. Key Responsibilities Lead Generation & Business Development (Core Focus) Independently identify and pursue prospective clients through personal and professional networks, referrals, social media, corporate and professional relationships, regional/diaspora networks, exhibitions, activations, and direct marketing initiatives. Generate self-sourced qualified leads for the company's products and developments and register all prospects promptly in the approved CRM/lead-management system. Build and maintain a robust self-generated sales pipeline, with clear next actions and regular follow-up through to closure. Develop strategic relationships with potential buyers, investors, brokers, and referral partners. Continuously seek new business opportunities to increase sales volume and market reach. Participate in property exhibitions, roadshows, launches, and networking events. Property Sales & Revenue Generation Market and promote the company's properties to prospective customers. Conduct sales presentations and communicate product features, benefits, and investment opportunities effectively. Guide clients through the property purchasing process. Achieve approved monthly, quarterly, and/or annual sales and revenue targets applicable to the commission-agent engagement. Negotiate within approved company guidelines to facilitate transaction closure. The Agent has no authority to bind the company, vary approved prices or payment terms, promise discounts or incentives, or make representations outside approved sales materials and written company approvals. Support clients through the reservation, booking, and payment process. Follow up on all leads to maximize sales conversions. Client Relationship Management Build long-term relationships with clients and investors. Provide professional, timely, and accurate information regarding products and developments. Maintain regular communication with prospective buyers throughout the sales cycle. Address customer concerns promptly and escalate issues requiring further intervention. Foster customer satisfaction to encourage referrals and repeat business. Sales Process Coordination Facilitate the completion and submission of customer documentation. Coordinate with Sales Administration, Finance, Legal, and Customer Experience teams to ensure smooth processing of transactions. Track transaction progress and communicate updates to clients. Ensure compliance with company sales processes and procedures. Protect customer and company information, maintain confidentiality, and use company brands, marketing materials, digital content, and customer data only in accordance with approved company policies and instructions. Register prospects in the approved CRM/lead-management system before or immediately upon substantive engagement, in accordance with the lead-registration and lead-ownership policy, to support transparent attribution and commission eligibility. Maintain accurate records of leads, client interactions, and sales activities in the approved CRM/lead-management system to establish lead ownership, prevent duplication, and support transparent pipeline management. Market Intelligence Monitor competitor activities, pricing trends, and emerging market opportunities. Gather customer feedback and market insights. Share intelligence with management to support sales and marketing strategies. Recommend opportunities for business growth and customer acquisition. Key Performance Indicators (KPIs) Number of self-generated qualified leads registered and accepted in accordance with the company lead-management policy. Number of site visits and client meetings conducted. Sales conversion rate. Number of units sold. Revenue generated. Growth, quality, and activity levels of the agent's self-generated pipeline, including CRM/lead-registration compliance. Customer referrals generated. Customer satisfaction levels. Timely submission of sales documentation. Collection of qualifying deposits and customer payments within agreed timelines, in line with the applicable commission policy. Qualifications & Experience Academic Qualifications Diploma or bachelor's degree in business, Marketing, Sales, Real Estate, or a related field. Professional training in sales and customer relationship management is an added advantage. Experience Minimum of 1-3 years' experience in sales, marketing, business development, or customer-facing roles is desirable; demonstrable ability to independently originate and convert business will be a key consideration. Experience in real estate sales is an added advantage; an established personal or professional network capable of generating qualified property prospects is highly desirable. Demonstrated ability to generate leads and close sales. Experience working in a commission-based or target-driven environment is desirable. Skills & Competencies Excellent selling and negotiation skills. Strong networking and relationship-building abilities. Strong communication and presentation skills. Self-driven and highly motivated. Results-oriented with a strong commercial mindset. Good customer service and interpersonal skills. Ability to work independently with minimal supervision. Strong prospecting and lead-generation capabilities. Basic knowledge of CRM systems and sales reporting tools. High levels of integrity and professionalism. Disclose any actual or potential conflict of interest, including representation of competing property offerings where applicable, in accordance with the terms of the commission-agent engagement. Ability to leverage an established network to originate incremental business for the company. Remuneration Structure Competitive commission payable on qualifying completed property sales in accordance with the approved company commission policy, including the applicable conditions for earning and payment of commission. Performance incentives may be offered based on achievement of sales targets. Commission eligibility is subject to valid lead attribution, compliance with approved sales processes, and receipt of the qualifying customer payments specified in the applicable commission policy. Only specifically pre-approved business development expenses may be reimbursed in line with company policy; routine operating and prospecting expenses remain subject to the terms of the commission-agent engagement. Career Growth Opportunities Sales Executive Senior Sales Executive Assistant Sales Manager Sales Manager

10 days ago

Commission Sales Agent-vipingo

Centum Real Estate

Kilifi, kenya

full-time

Job Summary The Commission Sales Agent is responsible for independently originating qualified prospects through personal and professional networks, referrals, partnerships, digital channels, activations, and direct business development, and converting these opportunities into completed property sales. The role is primarily focused on bringing incremental, self-generated business to support the achievement of the company's sales objectives. The Commission Sales Agent acts as a brand ambassador for the company and is expected to leverage established personal, professional, corporate, regional, diaspora, referral, and digital networks to expand market reach and drive property sales. Any company-generated leads assigned to an agent, where applicable, will be managed in accordance with the approved lead-allocation policy. Key Responsibilities Lead Generation & Business Development (Core Focus) Independently identify and pursue prospective clients through personal and professional networks, referrals, social media, corporate and professional relationships, regional/diaspora networks, exhibitions, activations, and direct marketing initiatives. Generate self-sourced qualified leads for the company's products and developments and register all prospects promptly in the approved CRM/lead-management system. Build and maintain a robust self-generated sales pipeline, with clear next actions and regular follow-up through to closure. Develop strategic relationships with potential buyers, investors, brokers, and referral partners. Continuously seek new business opportunities to increase sales volume and market reach. Participate in property exhibitions, roadshows, launches, and networking events. Property Sales & Revenue Generation Market and promote the company's properties to prospective customers. Conduct sales presentations and communicate product features, benefits, and investment opportunities effectively. Guide clients through the property purchasing process. Achieve approved monthly, quarterly, and/or annual sales and revenue targets applicable to the commission-agent engagement. Negotiate within approved company guidelines to facilitate transaction closure. The Agent has no authority to bind the company, vary approved prices or payment terms, promise discounts or incentives, or make representations outside approved sales materials and written company approvals. Support clients through the reservation, booking, and payment process. Follow up on all leads to maximize sales conversions. Client Relationship Management Build long-term relationships with clients and investors. Provide professional, timely, and accurate information regarding products and developments. Maintain regular communication with prospective buyers throughout the sales cycle. Address customer concerns promptly and escalate issues requiring further intervention. Foster customer satisfaction to encourage referrals and repeat business. Sales Process Coordination Facilitate the completion and submission of customer documentation. Coordinate with Sales Administration, Finance, Legal, and Customer Experience teams to ensure smooth processing of transactions. Track transaction progress and communicate updates to clients. Ensure compliance with company sales processes and procedures. Protect customer and company information, maintain confidentiality, and use company brands, marketing materials, digital content, and customer data only in accordance with approved company policies and instructions. Register prospects in the approved CRM/lead-management system before or immediately upon substantive engagement, in accordance with the lead-registration and lead-ownership policy, to support transparent attribution and commission eligibility. Maintain accurate records of leads, client interactions, and sales activities in the approved CRM/lead-management system to establish lead ownership, prevent duplication, and support transparent pipeline management. Market Intelligence Monitor competitor activities, pricing trends, and emerging market opportunities. Gather customer feedback and market insights. Share intelligence with management to support sales and marketing strategies. Recommend opportunities for business growth and customer acquisition. Key Performance Indicators (KPIs) Number of self-generated qualified leads registered and accepted in accordance with the company lead-management policy. Number of site visits and client meetings conducted. Sales conversion rate. Number of units sold. Revenue generated. Growth, quality, and activity levels of the agent's self-generated pipeline, including CRM/lead-registration compliance. Customer referrals generated. Customer satisfaction levels. Timely submission of sales documentation. Collection of qualifying deposits and customer payments within agreed timelines, in line with the applicable commission policy. Qualifications & Experience Academic Qualifications Diploma or bachelor's degree in business, Marketing, Sales, Real Estate, or a related field. Professional training in sales and customer relationship management is an added advantage. Experience Minimum of 1-3 years' experience in sales, marketing, business development, or customer-facing roles is desirable; demonstrable ability to independently originate and convert business will be a key consideration. Experience in real estate sales is an added advantage; an established personal or professional network capable of generating qualified property prospects is highly desirable. Demonstrated ability to generate leads and close sales. Experience working in a commission-based or target-driven environment is desirable. Skills & Competencies Excellent selling and negotiation skills. Strong networking and relationship-building abilities. Strong communication and presentation skills. Self-driven and highly motivated. Results-oriented with a strong commercial mindset. Good customer service and interpersonal skills. Ability to work independently with minimal supervision. Strong prospecting and lead-generation capabilities. Basic knowledge of CRM systems and sales reporting tools. High levels of integrity and professionalism. Disclose any actual or potential conflict of interest, including representation of competing property offerings where applicable, in accordance with the terms of the commission-agent engagement. Ability to leverage an established network to originate incremental business for the company. Remuneration Structure Competitive commission payable on qualifying completed property sales in accordance with the approved company commission policy, including the applicable conditions for earning and payment of commission. Performance incentives may be offered based on achievement of sales targets. Commission eligibility is subject to valid lead attribution, compliance with approved sales processes, and receipt of the qualifying customer payments specified in the applicable commission policy. Only specifically pre-approved business development expenses may be reimbursed in line with company policy; routine operating and prospecting expenses remain subject to the terms of the commission-agent engagement. Career Growth Opportunities Sales Executive Senior Sales Executive Assistant Sales Manager Sales Manager

10 days ago

Sales Manager

Centum Real Estate

Nairobi, kenya

full-time

Job Summary The Sales Manager is responsible for driving sales performance, revenue growth, and customer acquisition across the company's real estate portfolio. The role provides leadership to the sales team, develops and executes sales strategies, oversees client relationships, and ensures seamless coordination of the sales process from lead generation through transaction closure. The Sales Manager is accountable for achieving approved sales and collections targets, maintaining high standards of client service, ensuring operational excellence within the sales function, and supporting the successful commercialization and cash realization of the company's projects. Key Responsibilities Sales Leadership & Revenue Growth (Core Focus) Develop and implement sales strategies to achieve monthly, quarterly, and annual sales targets. Drive revenue generation and inventory absorption across all assigned projects. Own the achievement of approved sales and collections targets across assigned projects, including monthly forecasting, pipeline conversion, inventory absorption, and implementation of corrective actions where performance is below target. Lead, coach, and motivate the sales team to achieve individual and team performance targets. Monitor sales pipeline performance by source, lead allocation, response time, ageing, conversion, and closure rates, and implement corrective actions where necessary. Develop monthly rolling sales and collections forecasts and provide regular business performance updates against approved targets. Identify new market opportunities and recommend strategies to increase market share. Establish and manage strategic relationships with brokers, agents, investors, banks, Saccos, corporates, diaspora partners, institutional partners, and other business partners. Client Relations & Customer Experience Build and maintain strong relationships with prospective and existing clients. Ensure timely and professional engagement with all customer inquiries and sales opportunities. Manage key client negotiations and support the closure of high-value transactions. Oversee the resolution of customer concerns and escalations. Ensure a seamless customer journey from inquiry to handover. Promote exceptional service standards across the sales team. Sales Operations & Administration Oversee sales documentation including booking forms, sale agreements, reservation forms, and transaction records. Ensure completeness, compliance, and accuracy of all customer documentation. Ensure all discounts, incentives, commissions, payment-plan concessions, and other special commercial terms are applied strictly within the approved authority matrix and documented approvals; escalate all exceptions before commitment to the customer. Monitor transaction progress and coordinate with Legal, Finance, Customer Experience, and Project teams to facilitate timely closings. Review sales reports, pipeline reports, and deal tracking updates regularly. Establish a disciplined weekly and monthly sales-management cadence covering target achievement, pipeline coverage, forecast accuracy, collections, ageing, lead-source performance, and agreed recovery actions. Ensure effective CRM utilization and data integrity within the sales function. Drive collection performance across the sales portfolio and coordinate with the Finance team to ensure customer payments are received in line with contractual obligations and approved collection targets, while proactively addressing overdue balances. Team Management & Performance Monitoring Set performance goals and KPIs for sales executives and sales support teams, including individual and team sales, collections, lead generation, conversion, pipeline, referral, and CRM-discipline measures. Conduct regular performance reviews, coaching sessions, and capability development initiatives, and implement structured performance-improvement/action plans where performance is below target. Identify training needs and implement sales development programs. Foster a high-performance, customer-centric, and results-driven culture. Support recruitment, onboarding, and retention of sales talent. Marketing & Business Development Collaborate with the Marketing team in planning and executing campaigns, activations, exhibitions, and property launches. Provide market intelligence and customer insights to inform business decisions. Develop and participate in strategic local, out-of-town, diaspora, corporate, institutional, banking, Sacco, broker, and referral partnerships that support lead generation and sales conversion. Drive digital lead generation initiatives and ensure effective lead management processes. Evaluate campaign performance and optimize conversion strategies. Showroom & Sales Experience Management Ensure all showrooms, show houses, and sales centers consistently meet company presentation standards. Oversee readiness of marketing collateral, presentations, and client-facing materials. Ensure client visits, site tours, and sales events are professionally managed. Maintain high standards of customer experience throughout property presentations and site visits. Monitor showroom performance and effectiveness as a sales conversion channel. Key Performance Indicators (KPIs) Achievement of monthly, quarterly, and annual sales targets. Revenue generated from property sales. Inventory absorption rate. Lead-to-sale conversion rate. Sales pipeline growth and quality. Sales forecast accuracy and adequacy of qualified pipeline coverage against approved targets. Lead-management effectiveness, including allocation, response time, ageing, conversion by source, and closure rates. Customer satisfaction and retention rates. CRM accuracy and utilization. Timeliness and accuracy of sales reporting. Achievement of monthly, quarterly, and annual collection targets, including recovery of overdue customer balances. Team productivity and performance against targets. Compliance with approved pricing, discount, incentive, commission, and commercial-approval controls. Showroom readiness and customer experience ratings. Qualifications & Experience Academic Qualifications Bachelor's degree in business administration, Marketing, Real Estate, Commerce, or a related field. Professional qualification in Sales, Marketing, Real Estate, or Business Management will be an added advantage. Experience Minimum of 5-8 years' experience in sales, business development, or customer relationship management. At least 3 years' experience in a supervisory or managerial role. Demonstrated success in achieving and exceeding sales targets. Experience in real estate sales, property development, or a highly structured sales environment is highly desirable. Experience managing sales teams and driving performance improvement initiatives. Skills & Competencies Strong sales leadership and team management capabilities. Excellent negotiation and deal-closing skills. Strong business development and relationship management skills. Excellent communication and presentation skills. Strategic thinking and commercial acumen. Strong analytical and reporting capabilities. Customer-centric mindset. Ability to work under pressure and achieve ambitious targets. Strong problem-solving and decision-making abilities. High level of integrity and professionalism. Career Growth Opportunities Head of Sales Commercial Manager General Manager - Commercial Strategic Importance of the Role The Sales Manager plays a critical role in driving revenue generation, inventory absorption, customer acquisition, and market penetration. The position directly influences the commercial success of Centum Real Estate developments by ensuring effective execution of sales strategies, maintaining superior customer experience standards, and leading a high-performing sales team. Through strong leadership and commercial excellence, the role contributes significantly to profitability, cash flow generation, and achievement of the organization's strategic growth objectives.

10 days ago

Sales Executive

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