Operations

It Technician

Hire Resolve·Western Cape, south-africa·Full Time·Remote
OperationsFull TimeRemote
-

Role Overview:

  • We are looking for a hands-on IT Support Technician to deliver reliable remote and on-site technical support. You will troubleshoot hardware/software issues, manage networks (especially UniFi/Ubiquiti), support Windows environments, and administer Microsoft 365. No degree is required practical skills, relevant certifications and a strong customer-service mindset matter most.

Responsibilities:

  • Provide 1st/2nd-line computer troubleshooting (hardware, software, peripherals, printers, mobile devices).
  • Install, configure, maintain and troubleshoot UniFi / Ubiquiti networking hardware (access points, switches, gateways, controllers).
  • Support and maintain Windows 11 workstations and Windows Server environments.
  • Administer Microsoft 365 (user accounts, licences, Exchange Online, Teams, SharePoint, OneDrive, basic Entra ID / security settings).
  • Perform networking tasks: IP addressing, DNS, DHCP, basic routing/switching, wireless optimisation and connectivity troubleshooting.
  • Log, prioritise and resolve support tickets with clear updates and escalation when needed.
  • Assist with on-site installations, cabling, hardware deployments and client visits in the Paarl area.
  • Contribute to proactive maintenance, backups, patching and documentation.
  • Deliver clear communication and guidance to clients (face-to-face and remote).

Requirements:

  • Strong practical experience in computer troubleshooting, networking and Windows environments.
  • Hands-on experience with UniFi / Ubiquiti hardware.
  • Solid knowledge of Windows 11 and Windows Server.
  • Microsoft 365 administration experience.
  • CompTIA A+ and/or Network+ (N+) or equivalent IT-relevant qualifications / certifications.
  • Valid driver's licence and reliable transport (on-site work required).
  • Good communication skills, customer-focused attitude, problem-solving ability and willingness to work independently or in a small team.

Advantageous

  • Additional IT certifications (Microsoft, Ubiquiti, or similar).
  • Experience with VoIP, fibre, CCTV or basic cloud services.
  • Previous MSP / managed-services or local SME support experience.
  • Afrikaans / English bilingual (common and useful in the Winelands).
Apply Now

At a glance

Company

Hire Resolve

Location

Western Cape, south-africa

Employment

Full Time

Experience

Valid until

Not specified

Created

September 10, 2026

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