We are looking for a technically skilled candidate with good problem-solving abilities for the position of an IT Desktop Support Technician. The duties of an IT technician include being a reference point for all IT related queries at the user level, responding to user needs in a timely manner and ensuring the optimal running of all systems, amongst other technical duties.
KEY PERFOMANCE AREAS:
Installing and configuring hardware and software components to ensure usability.
Troubleshooting hardware and software issues.
Repairing or replacing damaged hardware.
Upgrading the entire system to enable compatible software on all computers.
Installing and upgrading anti-virus software to ensure security at the user level.
Performing tests and evaluations of new software and hardware.
Providing support to users and being the first point of contact for error reporting.
Establishing good relationships with all departments and colleagues.
Conducting daily backup operations.
Managing technical documentation.
Requirements
2+ years of experience in computer networks and systems maintenance.
Excellent written and verbal communication skills.
Good interpersonal skills.
Proficient in database programming and software installation.