IT support officers will be mainly responsible for the smooth running of Cash Registers, POS Printers, computer systems, switches, data service, applications and ensure users get maximum benefits from them.
They will also be responsible for all IT-related administrative support and related office operations.
Act as the point of contact for all employees, providing technical support and managing their queries.
Roles & Responsibilities
Maintenance of Sage Pastel Evolution servers across the 14outlets, warehouse, TPL, CPU and event place, making sure that it is up and running, thereby providing accounting platforms for the Accounts department to carry out their functions.
Maintenance of all point of sales (POS) and printers in all the 14outlets.
Managing the Mail Server, making sure that it is up and running, thereby ensuring that inter-and intra-departmental correspondence memos are passed electronically and communication is sustained.
Maintenance of network routers and switches in the Head Office and across the outlets, making sure that there is inter-outlet connectivity.
Maintenance of all the company's ICT assets, including the hardware and software.
Installing and supervising the installation of IT equipment in all outlets.
Installing and setting up multimedia equipment and gadgets in meeting and events venues. Examples are Board meetings, Press briefings, Executive meetings, etc
Troubleshooting and repairing thegeneral network of the organization.
Repairing corrupt computer systems in order to minimize the cost of replacement and optimize usage at the expense of purchase.
Training of staff members on the correct handling of the computer systems and equipment such as printers, copiers, scanners, etc.
Training of front office staff members (CCP, sales supers etc) on the correct use and handling of front office equipment (e.g. POS Machine and Printers, UPS) in order to optimize operations.
On-the-job training of some staff members on the use of some application software.
Qualifications / Skills Required
Interested candidates should possess a Bachelor's Degree.
2 - 4 years of relevant work experience.
Strong organizational skills with a problem-solving attitude.
Excellent communication and analytical skills (oral and written).
Attention to details.
Should be able to interact with all staff across all levels and cadres.
Creative, open to new ideas, and able to multi-task effectively.
Good time management and scheduling skills.
Good understanding of System Hardware and troubleshooting.
Good Understanding of Windows OS (Client and Server).
Basic knowledge of IP networks and System Applications.