Hospitality

It Manager At British Council

British Council·Lagos, nigeria·Full Time·Internship
HospitalityFull TimeInternship
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The Role Purpose

  • To provide visible, collaborative management of the IT function within the British Council main offices in Nigeria, especially the Lagos & Kano offices, being accountable to the IT team to carry out day-to-day delivery of IT services, providing technical support and ensuring services are consistent with Global IS and security standards.
  • To ensure that IT services meet the requirements of business operations, corporate standards and Service Level Agreements.

Main accountabilities but not limited to the following

IT Management:

  • Oversee and ensure the IT infrastructure in Lagos & Kano offices are fit-for-purpose, effective and that contingencies are in place to manage risks
  • Support the delivery of IT projects, as per the business needs and in line with the strategy.
  • Support maintenance of security and integrity of IT systems, GIS and non-GIS, meeting IGRM minimum standards.
  • Develop and agree the annual IT budget and procure following corporate finance, procurement and risk management standards.

Global Service Desk (GSD) and Service Now (SNOW):

  • Manage the relationship with GIS and the GSD to ensure effective management of Local IT Group assigned incidents
  • Ensure management of incidents is within the agreed SLAs
  • Be able to identify complex enquiries that require resolution or escalation
  • Ensure effective management of service requests/changes in line with GSD and agreed SLAs.

Compliance:

  • Manage the process for ensuring British Council IT policies and standards are adhered to
  • Manage the process for maintaining British Council standards to IT security, disposal of IT equipment, software licences, antivirus updates, usage of IT services and FO/BO conformance.

IT Team Management:

  • Line manage IT Support Officer(s) as appropriate.
  • Delegate tasks effectively to the IT Team, following up to engender learning and development.
  • Ensure Facilities colleagues that provide an oversight and support function in Kano and Port Harcourt are well supported to carry out their roles
  • Ensure the Performance Management process is undertaken to corporate standards and that the team is developed to ensure appropriate motivation, collaboration, and effective delivery.

Requirements of the role

  • Proficiency in English to at least B2 in all four skills
  • MCP Windows 2016
  • 3 years' experience as an IT Personnel/ Orientation.

Key skills

BA/BSc/HND

At a glance

Company

British Council

Location

Lagos, nigeria

Employment

Full Time

Experience

Valid until

Not specified

Created

September 23, 2026

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