Hospitality

Housekeeping Supervisor At Peoplelink Consultants Ltd

Peoplelink Consultants Ltd·Nairobi, kenya·Full Time·Contract
HospitalityFull TimeContract
-

Responsbilities

  • Supervise and coordinate the daily activities of the housekeeping staff.
  • Inspect guest rooms, common areas, and facilities regularly to ensure high standards of cleanliness and quality are maintained.
  • Train, mentor, and evaluate the performance of housekeeping team members.
  • Maintain an accurate inventory of housekeeping supplies and place replenishment orders as needed.
  • Respond promptly, professionally, and effectively to guest or resident complaints and special requests.
  • Prepare staff work schedules and maintain detailed attendance and performance records.
  • Liaise with other departments to facilitate smooth, well-coordinated hotel operations.
  • Enforce all company health and safety policies, ensuring absolute compliance with hygiene standards..

Requirements

  • Flexibility to work shifts, weekends, and holidays as required by the business.
  • Diploma or Degree in Hospitality Management, Housekeeping, or a closely related field.
  • Minimum of 2 years of supervisory experience in a 5-star hotel.
  • Strong leadership, team management, and organisational skills.
  • Good verbal and written communication skills.
  • Sharp attention to detail with the ability to manage multiple operational priorities

Key skills

BA/BSc/HNDDiploma
Apply Now
Send your CV along with a cover letter tojobs@peoplelink.co.ke

Please use the job title as the subject line of your email.

At a glance

Company

Peoplelink Consultants Ltd

Location

Nairobi, kenya

Employment

Full Time

Work style

Contract

Experience

Valid until

Not specified

Created

June 18, 2026

More opportunities

Similar roles you might like

Housekeeping Supervisor At Accor

Accor

Kenya, kenya

Full-Time

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties Housekeeping Supervisor Supervise daily housekeeping operations, ensuring guest rooms, public areas, and back-of-house spaces meet Pullman, Mercure, and Accor brand standards. Conduct room and area inspections, ensuring cleanliness, presentation, safety, and maintenance standards are consistently achieved. Lead, train, coach, and motivate housekeeping team members to deliver exceptional guest experiences. Allocate daily assignments, monitor productivity, and ensure efficient use of manpower and resources. Coordinate closely with Front Office and Engineering teams to ensure room readiness and timely resolution of maintenance issues. Handle guest requests, complaints, and service recovery professionally and promptly. Manage housekeeping inventories, including linen, guest supplies, cleaning materials, and equipment. Ensure compliance with health, safety, hygiene, sanitation, and environmental sustainability standards. Prepare and maintain housekeeping reports, lost-and-found records, and operational documentation. Support the Housekeeping Manager in achieving departmental objectives, quality targets, and cost-control initiatives. Assist in onboarding and training new colleagues while promoting continuous learning and professional development. Support colleagues during peak operational periods and ensure fair allocation of duties and workload distribution. Work closely with fellow Housekeeping Supervisors to ensure consistent service delivery, operational continuity, and effective shift handovers. Qualifications Certificate, Diploma, or Degree in Hospitality Management, Hotel Management, or a related field. Minimum of 5 years’ experience in Housekeeping operations within a reputable hotel environment. At least 2 years of supervisory experience in a four-star or five-star hotel preferred. Experience working within an international hotel brand is an added advantage. Knowledge of linen management, inventory control, and housekeeping budgeting principles. Familiarity with hotel Property Management Systems (PMS) and housekeeping management software. Additional Information Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Experience is an asset Prior experience working with Opera or a related system Strong interpersonal and problem solving abilities Fluency in English, additional languages are a plus Don't Keep Share!: WhatsApp Tweet

21 days ago

Morsan Hr Consulting Front Office Agent

Morsan HR

kenya

full-time

Morsan HR Consulting Front Office Agent Jobs in Kenya; Responsible for ensuring that all customers are attended to accordingly, while embodying and protecting the correct image of the organization.Behavioral Competencies Morsan HR Consulting Front Office Agent Jobs in Kenya; Behavioral Competencies Impeccable verbal and written communication skills. Resourceful and proactive. Excellent organizational skills. Strong multitasking and timemanagement abilities. Customer service attitude.Responsibilities Responsibilities Receive and attend to incoming guests at the reception. Check in guests by assisting with forms and accompanying them to apartments. Coordinate with housekeeping to stay updated on room status, location, type, and rates. Ensure accurate inventory of apartment contents during checkin and checkout. Assist tenants with appliance usage in apartments. Receive calls and direct them appropriately using proper telephone etiquette. Handle guest complaints regarding internet, WiFi, DSTV, laundry, etc. Liaise with housekeeping supervisor on cleaning and guest requirements. Assist tenants with queries on local services. Support walkin guests with apartment viewings or reservations. Follow up on tenancy lists to track vacant apartments. Receive parcels or letters on behalf of tenants. Assist guests in ordering meals or advise on dining options. Liaise with maintenance for issues requiring escalation. Ensure emergencies at night are resolved (e.g., faulty lifts, power failure, generator operation). Ensure guest complaints are resolved promptly and appropriately. Liaise with Food & Beverage department on inhouse guest meal plans.

3 months ago

Housekeeping Supervisor At Marriott

Marriott

Nairobi, kenya

full-time

POSITION SUMMARY Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as assigned. PREFERRED QUALIFICATION Education: Diploma or Certificate in Hospitality Management or a related field Supervisory Experience: At least 2 year of supervisory experience Related Work Experience: Minimum of 3 - 4 years of experience in housekeeping role Experience: Preferably in a hotel or luxury service environment (4- or 5-Star hotel is highly desirable)

3 months ago

Front Office Agent At Morsan Hr Consulting

Morsan HR Consulting

Nairobi, kenya

full-time

Job Purpose: Responsible for ensuring that all customers are attended to accordingly, as well as embody and protect the correct image of the organization. Skills & Qualifications. Diploma in Front Office Management, Reception, Customer Care, and Public Relations. Two (2) years' experience in a similar role, preferably in a similar setting. Behavioral Competencies. Impeccable verbal and written communication skills. Resourceful and proactive. Excellent organizational skills. Multitasking and time-management skills, with the ability to prioritize tasks. Customer service attitude. Responsibilities. Receives and attends to incoming guests at the reception. Checks in guests by assisting them to fill the check-in form with details i.e. passport, and accompanying them to their respective apartments. Keeps abreast of room status by coordinating with the housekeeping leader. Is aware of the room location, type, and rates. Ensures that the correct inventory is taken of all the contents in the apartment during check-in and check-out. Assists tenants on how to operate the appliances in the apartments. Receives calls and directs them to the right recipient using proper telephone etiquette. Handles guest complaints in regard to internet, Wi-Fi, DSTV, laundry etc. Liaises with the housekeeping supervisor regarding cleaning and specific requirements of the guests. Assists tenants with any queries they may have or need in terms of where to get specific services in the area. Assists walk in guests who want to view the apartments or make reservations. Follows up with the tenant list to know the position of the tenancy in case of vacant apartments. Receives parcels or letters on behalf of the tenants. Assist guests in ordering meals or advise them where they can get meals. Liaises with maintenance for any issues arising that need escalation to management. Liaises with the maintenance team to ensure emergencies at night are sorted, e.g., faulty lifts, power failure, switch on the generator, etc. Ensure that Guest complaints are resolved promptly and appropriately. Liaise with the Food and Beverage department on in-house guest meal plans. Conduct proper filing of guest folios daily.

3 months ago

Guest Room Attendant At Accor

Accor

Kenya, kenya

Full-Time

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties Guest Room Attendant Clean and service guest rooms, storage areas and corridors efficiently, while adhering to hotel cleanliness standards and brand expectations. This includes, sweeping and mopping floors, vacuuming and shampooing carpets and cleaning curtains and upholstered furniture as well as dusting and polishing furniture, fixtures and fittings. Ensure proper bed making techniques and presentation of guest rooms, including attention to details with room setup. Conduct a self-inspection of each assigned room to ensure all cleaning tasks are completed to the highest standard and follow up on any touch ups needed, before marking the room as ready. Ensure guest amenities, linen and supplies as well as advertising material, in bedrooms and bathrooms, are replenished to the correct standards for the room type. Remove rubbish from guest rooms and public areas, empty garbage bins and take contents to waste collection area for removal. Promptly report any maintenance issues, damaged items or missing amenities to the Housekeeping Supervisor. Assist with daily room allocations. Report any lost property following the correct procedure. Carry out deep cleaning tasks and special housekeeping projects as assigned. Ensure guest laundry is handled in line with Hotel policy. Assist with regular equipment stocktaking. Ensure the security of keys and guest rooms at all times, by adherence to security procedures. Report any suspicious persons or items to Supervisor. Follow all health, safety and hygiene protocols, including the correct use of cleaning chemicals and PPE. Qualifications Certificate or Diploma in Hospitality or a related field is an added advantage. Previous housekeeping experience in a hotel environment is preferred. Good knowledge of cleaning and hygiene standards. Strong attention to detail and organizational skills. Ability to work independently and as part of a team. Good communication skills and a positive attitude. Flexible to work shifts, weekends, and public holidays. Additional Information What Is In It For You Employee benefit card offering discounted rates in Accor worldwide for you and your family Learning programs through our Academies designed to sharpen your skills Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 Career development opportunities with national and international promotion opportunities Don't Keep Share!: WhatsApp Tweet

3 months ago