Morsan HR Consulting Front Office Agent Jobs in Kenya; Responsible for ensuring that all customers are attended to accordingly, while embodying and protecting the correct image of the organization.Behavioral Competencies
Morsan HR Consulting Front Office Agent Jobs in Kenya;
Behavioral Competencies
Impeccable verbal and written communication skills.
Resourceful and proactive.
Excellent organizational skills.
Strong multitasking and timemanagement abilities.
Customer service attitude.Responsibilities
Responsibilities
Receive and attend to incoming guests at the reception.
Check in guests by assisting with forms and accompanying them to apartments.
Coordinate with housekeeping to stay updated on room status, location, type, and rates.
Ensure accurate inventory of apartment contents during checkin and checkout.
Assist tenants with appliance usage in apartments.
Receive calls and direct them appropriately using proper telephone etiquette.
Handle guest complaints regarding internet, WiFi, DSTV, laundry, etc.
Liaise with housekeeping supervisor on cleaning and guest requirements.
Assist tenants with queries on local services.
Support walkin guests with apartment viewings or reservations.
Follow up on tenancy lists to track vacant apartments.
Receive parcels or letters on behalf of tenants.
Assist guests in ordering meals or advise on dining options.
Liaise with maintenance for issues requiring escalation.
Ensure emergencies at night are resolved (e.g., faulty lifts, power failure, generator operation).
Ensure guest complaints are resolved promptly and appropriately.
Liaise with Food & Beverage department on inhouse guest meal plans.