The Head of IT is responsible for planning, implementing, securing and maintaining the organization's IT infrastructure, enterprise systems and network services.
The role ensures high availability, resilience, cybersecurity, performance and operational readiness across datacenter infrastructure, cloud services, Microsoft and Linux platforms, enterprise applications, end-user computing and IT service operations.
The position leads the local IT team and works closely with business stakeholders, technology teams and vendors to deliver reliable, cost-effective and scalable IT services for a fast-growing FTTx operator.
Key Responsibilities
Infrastructure & systems management - manage and maintain enterprise server infrastructure, including physical and virtual environments, Windows Server, Linux platforms, storage systems and core infrastructure services.
High availability operations - ensure 24/7 availability, resilience and optimal performance of business-critical infrastructure, systems and network services supporting telecom operations.
Microsoft ecosystem administration - manage Microsoft 365, Active Directory, DNS, DHCP, Group Policy, SharePoint, licensing, identity services and security controls.
Cloud and datacenter services - administer cloud services, datacenter infrastructure, compute, storage and backup environments, ensuring scalability, performance and cost control.
Lifecycle and patch management - plan and execute installation, configuration, upgrades, patching, vulnerability remediation and lifecycle management of servers, endpoints and infrastructure platforms.
Performance monitoring & root cause analysis - monitor infrastructure performance, proactively detect issues, perform root cause analysis and implement corrective and preventive actions.
Network administration - manage LAN, WAN, WLAN, internet connectivity, VPNs, routers, switches, firewalls and network security appliances across offices, datacenters and operational sites.
Network resilience & redundancy - ensure resilient connectivity with adequate redundancy for headquarters, branch offices, field teams, cloud services, customers, partners and corporate systems.
Enterprise application support - provide Level 3 technical support for enterprise applications, Microsoft Office Suite, SharePoint, billing platforms, CRM, ERP, OSS/BSS and other business-critical systems.
Vendor coordination for applications - coordinate with software vendors and application owners for incident resolution, upgrades, integration issues and service improvements.
End-user computing - manage the lifecycle of IT assets including PCs, laptops, virtual machines, handheld devices, printers, mobile devices and other IT equipment.
Software deployment & endpoint support - ensure workstation operating system support, endpoint management, software deployment, antivirus controls and asset inventory accuracy.
Monitoring & incident management - manage monitoring platforms, maintain activity logs, run incident lifecycles through ITSM tools, produce operational reports and ensure SLA compliance.
Preventive maintenance - establish preventive maintenance plans for infrastructure, systems, network equipment, backups, storage, endpoints and core IT services.
Cybersecurity & compliance - implement infrastructure security best practices and ensure compliance with corporate cybersecurity standards, access control policies, privileged account controls and software licensing rules.
Security audits & vulnerability management - participate in security audits, support vulnerability assessments, coordinate remediation plans and maintain cyber hygiene across infrastructure platforms.
Business continuity & disaster recovery - develop, maintain and test BCP and DR capabilities, backup and restoration procedures, archive and retention policies and recoverability of critical systems.
Vendor & service provider management - manage IT infrastructure vendors, service providers and contractors, ensuring contractual obligations, performance standards and service quality are achieved.
Budget management & cost optimization - prepare and control infrastructure budgets, monitor operational expenditure, track project spending and identify opportunities for cost optimization.
Team leadership - lead, mentor and develop the Network & Systems team, assign work priorities, coach team members, conduct performance reviews and build technical competencies.
Stakeholder management - establish strong relationships with business stakeholders, understand their requirements, manage expectations and deliver timely IT solutions aligned with business priorities.
Continuous improvement - research emerging technologies, recommend infrastructure modernization, standardize technical practices and improve operational efficiency.
HSSE and safe working practices - promote compliance with Health, Safety, Security and Environmental policies and ensure safe working practices within IT infrastructure activities.
Success Will Be Measured By
Infrastructure availability of at least 99.9% for critical IT services and platforms.
Network uptime, resilience and performance across LAN, WAN, WLAN, VPN and internet connectivity.
Critical incident resolution time and reduction in repeat incidents through effective root cause analysis.
Patch compliance rate and timely remediation of infrastructure vulnerabilities.
Backup success rate, restore test success and disaster recovery readiness.
SLA compliance for infrastructure, end-user and application support services.
Cybersecurity compliance, access control discipline and audit readiness.
Accuracy of infrastructure documentation, configuration records and IT asset inventory.
Budget adherence, cost optimization and effective vendor performance management.
User satisfaction and business stakeholder confidence in IT service delivery.
Team performance, skills development and operational maturity of the Network & Systems function.
Compliance with IT governance, architecture standards, infrastructure best practices and HSSE requirements.
Candidate Profile
Master degree in Computer Science, Information Technology, Engineering or a related discipline; a strong Bachelor degree with substantial relevant experience may also be considered.
Minimum 10 years of experience in IT infrastructure, network administration, systems administration or enterprise IT operations.
At least 5 years in a leadership, supervisory or infrastructure management role.
Experience managing enterprise IT environments, datacenter operations, cloud services and business-critical platforms.
Strong technical knowledge of Microsoft Windows Server, Microsoft 365 administration, Active Directory, DNS, DHCP, Group Policy, SharePoint and Microsoft Office Suite.
Good knowledge of Linux administration, VMware or Hyper-V virtualization, enterprise storage, backup and recovery solutions.
Experience with ITSM platforms, incident management, change management, patch management, endpoint management and IT asset management.
Experience supporting enterprise applications such as ERP, CRM, billing, OSS/BSS, operational systems and vendor-managed applications.
Strong understanding of cybersecurity controls, privileged access management, vulnerability management, software licensing and infrastructure compliance.
Demonstrated experience in business continuity planning, disaster recovery, backup testing and operational resilience.
Experience managing vendors, service providers, contractors, budgets and infrastructure procurement requirements.
Comfortable working in a fast-scaling telecom, ISP, infrastructure or technology environment where business continuity and service availability are mission-critical.
Strong leadership, strategic thinking, decision-making, customer focus, communication, problem-solving and team management skills.
Fluent English required; knowledge of local market languages is an advantage