Hospitality

Front Office Manager At Trianum Hotels

Trianum Hotels·Nairobi, kenya·Full Time·Onsite
HospitalityFull TimeOnsite
-Closes Sep 19, 2026

Key Qualifications

  • Degree/Diploma in Front Office Management
  • 5+ years' Front Office supervisory experience in a large hotel/resort Strong people & customer care skills
  • Proficient in Micros/Hotsoft, Excel, Word, Outlook.

Key Responsibilities

  • Supervise daily front office activities (reception, reservations, concierge, cashiering)
  • Manage rates, forecasts & yield
  • Ensure smooth check-in/out and VIP recognition
  • Handle guest complaints
  • Train and monitor front office staff performance

Key skills

BA/BSc/HNDDiploma
Apply Now
Send your CV along with a cover letter tohr@trianum.co.ke

Please use the job title as the subject line of your email.

At a glance

Company

Trianum Hotels

Location

Nairobi, kenya

Employment

Full Time

Work style

Onsite

Experience

Valid until

September 19, 2026

Created

September 14, 2026

More opportunities

Similar roles you might like

Peoplelink Consultants Ltd Executive Assistant Manager (hospitality)

Peoplelink Consultants Ltd Executive

kenya

full-time

Key Responsibilities Key Responsibilities Coordinate daily operations across Rooms, F&B and guestfacing departments, directly overseeing F&B Manager and Front Office Manager. Assist the General Manager in enforcing hotel standards, budgets, SOPs and operational priorities. Track HOD performance, departmental action plans, staffing deployment, inspection routines and service standards. Lead daily and weekly operational briefings, ensuring flagged issues are tracked and resolved. Manage guest feedback, service recovery, VIP visits and crossdepartment execution during high occupancy and major events. Review labor costs, rosters, costcontrol initiatives, purchasing discipline and revenueimprovement efforts with HODs. Act as senior operational decisionmaker in the absence of the General Manager, escalating financial, safety or reputational risks appropriately.Requirements Requirements Diploma or Bachelor’s Degree in Hospitality Management, Hotel Management or related field. 5–8 years’ progressive hotel operations experience, including management responsibilities. Comprehensive knowledge across front office, housekeeping, F&B, banqueting and hotel administration. Strong leadership, guestservice recovery, team management and problemsolving skills. Proven track record coordinating multidepartment operations during highvolume events.

12 days ago

Executive Assistant Manager(hospitality) At Peoplelink Consultants Ltd

Peoplelink Consultants Ltd

Nairobi, kenya

full-time

Responsibilities Coordinate daily operations across Rooms, F&B, and guest-facing departments, directly overseeing the F&B Manager and Front Office Manager. Assist the General Manager in enforcing hotel standards, budgets, SOPs, and key operational priorities. Track HOD performance, departmental action plans, staffing deployment, inspection routines, and service standards. Lead daily and weekly operational briefings, ensuring flagged operational issues are tracked and resolved in a timely manner. Manage guest feedback, service recovery procedures, VIP visits, and cross-department execution during high- occupancy periods and major conferences/banquets. Review labor costs, rosters, cost-control initiatives, purchasing discipline, and revenue-improvement efforts alongside HODs. Act as senior operational decision-maker in the absence of the General Manager, escalating material financial, safety, or reputational risks appropriately. Requirements Diploma or Bachelor's degree in Hospitality Management, Hotel Management, or a related field. 5-8 years of progressive hotel operations experience, including management-level responsibilities. Comprehensive operational knowledge across front office, housekeeping, F&B, banqueting, and general hotel administration. Strong leadership, guest-service recovery, team management, and problem-solving capabilities. Proven track record in coordinating multi- department operations during high-volume banquet and conference events. Proficiency in hotel systems, management reporting, and basic financial or cost-control analysis.

14 days ago

Front Office Manager At Nomad Beach Resort

Nomad Beach Resort

Nairobi, kenya

full-time

The Front Office Manager leads reception, reservations, and guest relations, and is the first point of contact for all guests. The role ensures a seamless guest journey from booking through to departure and requires strong guest presence, communication, and coordination across departments. Key Responsibilities Front Office Operations Oversee reception, reservations, and guest relations as one function. Act as first point of contact for arriving and in-house guests. Ensure smooth check-in and check-out with high service standards. Manage guest feedback, issues, and service recovery. Take ownership of guest issues through to resolution and follow-up. Arrival & Departure Experience Ensure seamless guest arrival and departure processes. Coordinate with Housekeeping and Operations on room readiness. Manage guest flow across booking, stay, and departure stages. Team Leadership & Coordination Lead, train, and supervise the front office team. Conduct daily briefings and shift handovers. Ensure team alignment, communication, and service standards. Prepare schedules and daily task allocation. Systems, Finance & Administration Use Opera PMS and systems for reservations, billing, and reporting. Ensure accuracy of bookings, billing, and cash handling. Maintain clear communication across all front office functions. Cross-Department Liaison Coordinate with Housekeeping. Operations, F&B, and Management. Communicate arrivals, requests, and guest movements daily. Support smooth operational flow across all departments. Guest Experience Standards Maintain consistent service standards and brand tone. Ensure warm, professional, and personalised guest experience. Key Attributes. Warm, approachable, and guest-focused. Strong front-facing communication skills. Highly organised and detail-oriented Strong and calm team leader. Confident with Opera PMS and hotel systems. Able to coordinate under pressure. Salary: 150,000 ksh/month Benefits shared on application.

21 days ago

Front Office - Nomad At The Sands Kenya

The Sands Kenya

Nairobi, kenya

full-time

The Front Office Manager leads reception, reservations, and guest relations, and is the first point of contact for all guests. The role ensures a seamless guest journey from booking through to departure and requires strong guest presence, communication, and coordination across departments. Key Responsibilities Front Office Operations Oversee reception, reservations, and guest relations as one function. Act as first point of contact for arriving and in-house guests. Ensure smooth check-in and check-out with high service standards. Manage guest feedback, issues, and service recovery. Take ownership of guest issues through to resolution and follow-up. Arrival & Departure Experience Ensure seamless guest arrival and departure processes. Coordinate with Housekeeping and Operations on room readiness. Manage guest flow across booking, stay, and departure stages. Team Leadership & Coordination Lead, train, and supervise the front office team. Conduct daily briefings and shift handovers. Ensure team alignment, communication, and service standards. Prepare schedules and daily task allocation. Systems, Finance & Administration Use Opera PMS and systems for reservations, billing, and reporting. Ensure accuracy of bookings, billing, and cash handling. Maintain clear communication across all front office functions. Cross-Department Liaison Coordinate with Housekeeping, Operations, F&B, and Management. Communicate arrivals, requests, and guest movements daily. Support smooth operational flow across all departments. Guest Experience Standards Maintain consistent service standards and brand tone. Ensure warm, professional, and personalised guest experience. Key Attributes Warm, approachable, and guest-focused. Strong front-facing communication skills. Highly organised and detail-oriented. Strong and calm team leader. Confident with Opera PMS and hotel systems. Able to coordinate under pressure.

3 months ago

Front Office Manager At Accor

Accor

Nairobi, kenya

full-time

Job Description Oversee all front office operations including reception, reservations, concierge, and guest relations to ensure exceptional guest experiences. Supervise, train, and motivate front office staff to maintain high service standards in line with five-star hospitality expectations. Handle VIP guests, special requests, and customer complaints promptly and professionally. Ensure smooth check-in and check-out procedures while maintaining accuracy in billing and room allocations. Coordinate with housekeeping, food and beverage, and other departments to ensure seamless guest service delivery. Monitor room occupancy, daily revenue reports, and operational performance to maximize profitability. Maintain compliance with hotel policies, safety procedures, and hospitality industry standards. Prepare staff schedules, conduct performance evaluations, and support ongoing employee development initiatives. Qualifications Bachelor's Degree or Diploma in Hospitality Management, Hotel Management, or a related field. Minimum of 3 - 5 years' experience in front office operations, preferably in a luxury or five-star hotel environment. Strong leadership, communication, and interpersonal skills. Excellent customer service and problem-solving abilities. Proficiency in hotel management systems such as Opera PMS or similar software. Ability to work under pressure and manage multiple tasks effectively. Professional appearance and strong attention to detail. Flexibility to work shifts, weekends, and public holidays when required. Additional Information Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Experience is an asset Prior experience working with Opera or a related system Strong interpersonal and problem solving abilities Fluency in English, additional languages are a plus

4 months ago