Key Responsibilities
Key Responsibilities
Coordinate daily operations across Rooms, F&B and guestfacing departments, directly overseeing F&B Manager and Front Office Manager.
Assist the General Manager in enforcing hotel standards, budgets, SOPs and operational priorities.
Track HOD performance, departmental action plans, staffing deployment, inspection routines and service standards.
Lead daily and weekly operational briefings, ensuring flagged issues are tracked and resolved.
Manage guest feedback, service recovery, VIP visits and crossdepartment execution during high occupancy and major events.
Review labor costs, rosters, costcontrol initiatives, purchasing discipline and revenueimprovement efforts with HODs.
Act as senior operational decisionmaker in the absence of the General Manager, escalating financial, safety or reputational risks appropriately.Requirements
Requirements
Diploma or Bachelor’s Degree in Hospitality Management, Hotel Management or related field.
5–8 years’ progressive hotel operations experience, including management responsibilities.
Comprehensive knowledge across front office, housekeeping, F&B, banqueting and hotel administration.
Strong leadership, guestservice recovery, team management and problemsolving skills.
Proven track record coordinating multidepartment operations during highvolume events.