Coordinate daily operations across Rooms, F&B, and guest-facing departments, directly overseeing the F&B Manager and Front Office Manager.
Assist the General Manager in enforcing hotel standards, budgets, SOPs, and key operational priorities.
Track HOD performance, departmental action plans, staffing deployment, inspection routines, and service standards.
Lead daily and weekly operational briefings, ensuring flagged operational issues are tracked and resolved in a timely manner.
Manage guest feedback, service recovery procedures, VIP visits, and cross-department execution during high- occupancy periods and major conferences/banquets.
Act as senior operational decision-maker in the absence of the General Manager, escalating material financial, safety, or reputational risks appropriately.
Requirements
Diploma or Bachelor's degree in Hospitality Management, Hotel Management, or a related field.
5-8 years of progressive hotel operations experience, including management-level responsibilities.
Comprehensive operational knowledge across front office, housekeeping, F&B, banqueting, and general hotel administration.
Strong leadership, guest-service recovery, team management, and problem-solving capabilities.
Proven track record in coordinating multi- department operations during high-volume banquet and conference events.
Proficiency in hotel systems, management reporting, and basic financial or cost-control analysis.