Hospitality

Front Desk Officer

GoldenBridge Asset Management Company·Lagos, Nigeria·Full Time·Onsite
HospitalityseniorFull TimeOnsite
-Closes Oct 31, 2026

Goldenbridge is a fund and portfolio management company offering discretionary and non-discretionary portfolio management to individuals, companies and organizations. We have added value and offered strong returns to our clients since 2015. We have extensive experience and considerable understanding of Nigeria, and the global markets. Over the years our investment team has demonstrated exceptional performance, even during varying market conditions. With innovative ideas and real-life solutions, we have also helped make financial progress towards a more secure financial future viable for clients of all income and portfolio sizes.

Goldenbridge Asset Management has helped more individuals and organizations achieve their long-term financial goals through a wide variety of solutions. Our way of managing assets is comprehensive. We have a thorough view of the client's financial wealth and we adjust our services according to the client's needs. The client's priorities as well as ensuring stable future wealth are our guiding principles. Our core values at Goldenbridge are integrity, transparency, excellence, accountability and teamwork. We believe in building long lasting relationships with both our clients and partners. Goldenbridge Asset Management is regulated by the Nigerian Securities and Exchange commission (SEC).

We are recruiting to fill the position below: Job Title: Front Desk Officer

Location: Lekki Phase 1, Lagos Employment Type: Full-time

Role Summary:

The Front Desk Officer is the first point of contact for clients, investors, regulators, and visitors. The role projects a professional, polished image of the firm while ensuring the reception area and front-office operations run smoothly and confidentially.

Key Responsibilities Reception and visitor management:

Greet and receive clients, investors, and guests courteously and professionally

Maintain a visitor log, issue visitor passes, and notify staff of arrivals

Keep the reception and waiting areas neat, presentable, and stocked with current company materials

Communications:

Answer, screen, and route incoming calls and emails promptly

Take accurate messages and follow up to ensure they are acted on

Manage the general company email inbox and direct enquiries to the right department

Administrative support:

Receive, log, and dispatch incoming and outgoing mail, couriers, and deliveries

Book meeting rooms and assist with scheduling meetings and appointments

Prepare meeting rooms and arrange refreshments for client and board meetings

Maintain a filing system for correspondence and documents, following the firm’s records policy

Support HR and Admin with basic tasks such as staff attendance records and onboarding logistics

Office operations:

Monitor office supplies and raise purchase requests when needed

Report facilities issues (power, air-conditioning, equipment) to the relevant team

Support events, trainings, and strategy sessions with logistics and attendee coordination

Compliance and confidentiality

Handle client and company information with strict confidentiality

Follow the firm’s security, access control, and data protection policies

Escalate any suspicious visitors, calls, or requests to the appropriate office

Requirements

Interested candidates should possess a Bachelor's Degree with 1-3 years experience.

At a glance

Company

GoldenBridge Asset Management Company

Location

Lagos, Nigeria

Employment

Full Time

Work style

Onsite

Experience

senior

Valid until

October 31, 2026

Created

October 26, 2026

More opportunities

Similar roles you might like

Admin Supervisor

Dexterous Applied Training Institute (DATI)

Warri, Delta Employment Type: Full-time Schedule: Monday – Friday, 7:30 AM – 5:00 PM (Occasional travel required) Reporting To: Admin Manager Grade Band: Grade 7 (SSIII), Delta, Nigeria

full-time₦4,200,000 - ₦5,600,000 per year

Dexterous Applied Training Institute (DATI) is a leading consultancy, training, and development institute, certified across multiple industries in which we operate. We are dedicated to supporting Public and Private Organizations, Oil & Gas companies and their host communities, Manufacturing and Production firms, Energy providers, Hospitality businesses, and Educational institutions. Our mission is to bridge skills gaps, provide expert guidance on emerging upskilling needs, and develop human resource capacity in line with global best practices and standards. By aligning workforce development with organizational goals and facilitating technology transfer, we help institutions achieve sustainable growth and long-term competitiveness. We are recruiting to fill the position below: Job Title: Admin Supervisor Location: Warri, Delta Employment Type: Full-time Schedule: Monday – Friday, 7:30 AM – 5:00 PM (Occasional travel required) Reporting To: Admin Manager Grade Band: Grade 7 (SSIII) About the Role We are seeking an organized, proactive Admin Supervisor to oversee day-to-day administrative and operational functions at our Warri site. In this role, you will ensure seamless daily office routines, enforce institutional SOPs, manage branch inventory, supervise front-desk and support personnel, oversee local vendors, and provide on-ground administrative support for technical training operations, visiting instructors, and corporate hospitality. Key Responsibilities Site Operations & Supervision: Oversee daily office operations, workspace upkeep, opening routines, and staff attendance tracking while supervising front desk officers and support personnel. Vendor & Facility Management: Coordinate local vendors (janitorial, security, maintenance, generator fuelling) to monitor SLA compliance, supervise facility maintenance, and report issues promptly. Inventory & Procurement Support: Track, reconcile, and disburse office consumables and stationery to ensure zero stock-outs, while processing supply requisitions for manager approval. Training Operations Support: Assist with trainee registration documentation, pre-training facility set-ups, course material stock management, and local logistics for visiting instructors. Governance & Governance Support: Enforce site security, access controls, corporate protocol, and maintain meeting governance by recording and distributing minutes. Qualifications & Key Requirements Education: Minimum of a B.Sc. or HND in Management, Social Science ,Arts Humanities, or a related discipline. Relevant technical or administrative certifications are an advantage. Experience: 3–4 years of progressive experience in corporate administration, frontline office supervision, or facility support operations. Core Skills: Frontline team leadership, SOP enforcement, inventory management, local SLA monitoring, facility upkeep, meeting minute-taking, and training logistics support. Technical Skills: Proficient in use of Microsoft Office (Excel, Word, PowerPoint) What We Look For: Dependable frontline leaders who excel at managing daily operational details and team consistency. Strong organizers capable of reconciling monthly physical inventories with precision. Professional communicators who embody hospitality and corporate protocol standards. Solutions-oriented coordinators skilled at resolving operational bottlenecks and escalating issues appropriately. Salary Range N4,200,000 – N5,600,000 annually.

5 days ago

Client Service Representative

SIMPLYHR CONSULTING

Lekki, Lagos Employment Type: Full-time Work Schedule: Monday – Saturday Reporting Line: Founder / Creative Director (CEO), Lagos, Nigeria

full-time

Simply Human Resources Management (SimplyHRM) - Our client, Tabs Atelier, is recruiting to fill the position below: Job Title: Client Service Representative Location: Lekki, Lagos Employment Type: Full-time Work Schedule: Monday – Saturday Reporting Line: Founder / Creative Director (CEO) Role Overview The Client Service Representative will serve as the first point of contact for clients, ensuring a seamless and premium customer experience from inquiry to delivery. This role requires a polished, detail-oriented, calm, and highly professional individual with a strong understanding of fashion, bespoke production processes, and ready-to-wear styling. The ideal candidate must possess excellent communication skills, a very good command of spoken and written English, and the ability to interpret clients’ style preferences professionally. The successful candidate must be polite, dedicated, patient, respectful, and proactive, with the ability to build strong customer relationships while maintaining the premium image and service standards of Tabs Atelier. The role also requires a commercially aware individual capable of converting inquiries into paying clients, supporting customer retention, and contributing to overall business revenue growth. Key Responsibilities Client Relationship & Customer Experience: Welcome and attend to clients professionally both physically and virtually Build and maintain strong client relationships through exceptional service delivery Ensure a premium and personalized customer experience at every touchpoint Manage customer inquiries, complaints, feedback, and follow-ups professionally Maintain high customer satisfaction and client retention standards Ensure clients feel attended to, respected, and valued at all times Encourage repeat purchases and client referrals through relationship-building and excellent service delivery Ensure leads do not go cold due to poor follow-up or delayed communication Fashion Consultation & Style Interpretation: Assist clients in interpreting and selecting styles suitable for their preferences, events, and body types Provide professional guidance on bespoke and ready-to-wear options Communicate client style preferences clearly to the production and creative teams Support clients during fittings and styling sessions Possess basic sketching ability to aid style interpretation and communication Stay updated on fashion trends, fabrics, and styling techniques Sales Support & Revenue Contribution: Convert inquiries into paying clients professionally and effectively Follow up pending payments and unpaid invoices professionally Support upselling of premium services, embellishments, ready-to-wear pieces, and accessories Contribute actively to client retention and revenue growth Support the achievement of monthly sales and customer retention targets Identify opportunities to improve customer engagement and increase repeat business Order Coordination & Follow-Up: Coordinate client orders from consultation to delivery Ensure accurate documentation of measurements, style specifications, and delivery timelines Follow up with production teams to ensure timely delivery of client orders Keep clients updated on production progress and delivery schedules Ensure minimal errors in customer orders and communication processes Administrative & Customer Records Management: Maintain organized customer records and order details Document all customer interactions, requests, and special instructions properly Ensure professionalism in all written and verbal communication Support showroom coordination and front-desk operations when required Maintain confidentiality and professionalism in handling customer information Brand Representation & Professional Conduct: Represent the Tabs Atelier brand with professionalism, calmness, and respect Maintain composure and professionalism under pressure Demonstrate patience, attentiveness, dedication, and strong interpersonal skills Uphold the company’s premium customer service standards consistently Work collaboratively with internal teams to ensure smooth service delivery Requirements & Qualifications Minimum of OND/HND/Bachelor’s Degree in Fashion, Customer Service, Business Administration, or related field 2–4 years’ proven experience as a Client Service Representative, Customer Experience Officer, Front Desk Officer, or similar role within a fashion house is a must Prior experience in a bespoke or ready-to-wear fashion brand is compulsory Strong understanding of fashion styling, garment production processes, and customer relationship management Excellent command of spoken and written English is compulsory Strong communication and interpersonal skills Basic sketching ability is an added advantage High attention to detail and strong organizational skills Ability to multitask and work efficiently in a fast-paced environment Must be polite, calm, respectful, patient, and customer-focused Must demonstrate dedication, professionalism, accountability, and emotional intelligence Ability to professionally handle high-profile or demanding clients Proficiency in Microsoft Office, WhatsApp Business, and customer communication tools is an advantage. Core Competencies: Excellent Customer Relationship Management Strong Communication & Interpersonal Skills Fashion & Style Interpretation Sales Support & Client Conversion Attention to Detail & Accuracy Calm & Professional Demeanor Problem-Solving & Conflict Resolution Order Coordination & Follow-Through Patience, Respectfulness & Dedication Team Collaboration & Accountability Client Retention & Service Excellence Revenue Growth & Relationship Management. Work Structure: Full-time, on-site role (Lekki Phase 1) Work Schedule: Monday – Saturday Occasional flexibility based on operational needs. What We Offer Salary: N200,000 - N250,000 per month. Opportunity to work within a premium and growing fashion brand Exposure to bespoke and ready-to-wear fashion operations Professional growth in a structured and creative environment Performance-based career advancement opportunities Opportunity to contribute to a customer-focused and excellence-driven brand culture.

11 days ago

Cook

FMRAGENCY

Agbor, Delta Work Schedule: One day off weekly, Delta, Nigeria

full-time₦150,000 per month

FMR Agency (officially known as Future Moves Recruitment Agency) is a licensed, full-fledged Human Resource and talent management firm based in Nigeria. FMR Agency specializes in human capital development, staffing, and corporate consulting. We are recruiting to fill the position below: Job Title: Cook Location: Agbor, Delta Work Schedule: One day off weekly Role Summary We are seeking a skilled, creative, and dependable Cook to oversee food preparation and kitchen operations for apartment guests. The ideal candidate should have broad culinary knowledge and practical experience preparing a variety of Nigerian, continental, Caribbean, and international dishes. The Cook must be able to consistently prepare tasty, attractive, properly portioned meals while maintaining high standards of hygiene, food safety, cost control, and timely service. Reponsibilities Prepare and present high-quality meals according to guest orders and approved menus. Prepare a variety of Nigerian, continental, Caribbean, and international dishes. Prepare pastries, desserts, breakfast items, snacks, grills, and light meals. Develop recipes and contribute to creating and improving the food menu. Standardise recipes, portion sizes, cooking methods, and food presentation. Prepare meals promptly while maintaining consistent taste and quality. Plan ingredient requirements and source fresh, good-quality raw materials from approved suppliers. Prepare shopping lists, compare prices, and work within approved purchasing budgets. Inspect ingredients upon delivery and ensure proper storage. Monitor kitchen stock and maintain accurate records of ingredients used. Minimise food waste and ensure efficient use of available ingredients. Provide information required for calculating the cost of each dish. Maintain a clean, organised, and hygienic kitchen, including equipment, utensils, and food-storage areas. Follow food-safety, personal-hygiene, and cross-contamination prevention procedures. Properly manage guests' dietary requirements and food-allergy information. Coordinate with the Front Desk Officer and Apartment Manager regarding guest orders, special requests, and service times. Support catering requirements for private events or special bookings when necessary. Report equipment faults, low stock, food spoilage, or other kitchen concerns promptly. Requirements Must have 2–3 years of professional cooking experience in a hotel, serviced apartment, restaurant, catering company, or similar establishment. Culinary training, catering qualification, or food-hygiene certification is an advantage. Demonstrable knowledge of Nigerian/African and international cuisine. Pastry and baking skills are highly desirable. Evidence of previous work, such as a food portfolio, photographs, menus, references, or social-media cooking page. Knowledge of ingredient sourcing, food costing, portion control, and stock management. Ability to work independently and manage multiple guest orders. Willingness to work flexible shifts, weekends, and public holidays when required. Skills and Personal Qualities: Excellent cooking and food-presentation skills. Creativity and broad knowledge of recipes. Strong sense of taste, quality, and attention to detail. Good time-management and organisational skills. Clean, disciplined, and safety-conscious working habits. Honest and accountable when handling stock and purchasing funds. Ability to remain calm and organised during busy service periods. Good communication and teamwork skills. Professional attitude and respect for guest privacy. Willingness to receive feedback and maintain consistent standards. Salary and Benefits N150,000 / Month Accommodation: Available Staff Meals: Provided while on duty.

11 days ago

Cook

Future Moves Recruitment Agency (FMR Agency)

Agbor, Delta Work Schedule: One day off weekly, Delta, Nigeria

full-time₦150,000 per month

FMR Agency (officially known as Future Moves Recruitment Agency) is a licensed, full-fledged Human Resource and talent management firm based in Nigeria. FMR Agency specializes in human capital development, staffing, and corporate consulting. We are recruiting to fill the position below: Job Title: Cook Location: Agbor, Delta Work Schedule: One day off weekly Role Summary We are seeking a skilled, creative, and dependable Cook to oversee food preparation and kitchen operations for apartment guests. The ideal candidate should have broad culinary knowledge and practical experience preparing a variety of Nigerian, continental, Caribbean, and international dishes. The Cook must be able to consistently prepare tasty, attractive, properly portioned meals while maintaining high standards of hygiene, food safety, cost control, and timely service. Reponsibilities Prepare and present high-quality meals according to guest orders and approved menus. Prepare a variety of Nigerian, continental, Caribbean, and international dishes. Prepare pastries, desserts, breakfast items, snacks, grills, and light meals. Develop recipes and contribute to creating and improving the food menu. Standardise recipes, portion sizes, cooking methods, and food presentation. Prepare meals promptly while maintaining consistent taste and quality. Plan ingredient requirements and source fresh, good-quality raw materials from approved suppliers. Prepare shopping lists, compare prices, and work within approved purchasing budgets. Inspect ingredients upon delivery and ensure proper storage. Monitor kitchen stock and maintain accurate records of ingredients used. Minimise food waste and ensure efficient use of available ingredients. Provide information required for calculating the cost of each dish. Maintain a clean, organised, and hygienic kitchen, including equipment, utensils, and food-storage areas. Follow food-safety, personal-hygiene, and cross-contamination prevention procedures. Properly manage guests' dietary requirements and food-allergy information. Coordinate with the Front Desk Officer and Apartment Manager regarding guest orders, special requests, and service times. Support catering requirements for private events or special bookings when necessary. Report equipment faults, low stock, food spoilage, or other kitchen concerns promptly. Requirements Must have 2–3 years of professional cooking experience in a hotel, serviced apartment, restaurant, catering company, or similar establishment. Culinary training, catering qualification, or food-hygiene certification is an advantage. Demonstrable knowledge of Nigerian/African and international cuisine. Pastry and baking skills are highly desirable. Evidence of previous work, such as a food portfolio, photographs, menus, references, or social-media cooking page. Knowledge of ingredient sourcing, food costing, portion control, and stock management. Ability to work independently and manage multiple guest orders. Willingness to work flexible shifts, weekends, and public holidays when required. Skills and Personal Qualities: Excellent cooking and food-presentation skills. Creativity and broad knowledge of recipes. Strong sense of taste, quality, and attention to detail. Good time-management and organisational skills. Clean, disciplined, and safety-conscious working habits. Honest and accountable when handling stock and purchasing funds. Ability to remain calm and organised during busy service periods. Good communication and teamwork skills. Professional attitude and respect for guest privacy. Willingness to receive feedback and maintain consistent standards. Salary and Benefits N150,000 / Month Accommodation: Available Staff Meals: Provided while on duty

11 days ago

Floor Manager

Domeo Resources International

Abuja (FCT) Employment Type: Full-time Reports to: General Manager Direct Reports: None, Abuja (FCT), Nigeria

full-time

Domeo Resources International (DRI) is a prolific organisation which proffers HR and Management Consultancy solutions premised on excellence and innovation. DRI analyses various organisational problems, develops improvement plans, deploys those plans and monitors the plans to ensure improved organisational performance. We are recruiting to fill the position below: Job Title: Floor Manager Location: Abuja (FCT) Employment Type: Full-time Reports to: General Manager Direct Reports: None Main Functions The Floor Manager is responsible for ensuring the smooth day-to-day running of the customer-facing areas of the business while delivering an exceptional customer experience. The role combines floor supervision, customer relationship management, sales support, front-desk responsibilities, and customer engagement within the kiddies section. The successful candidate will serve as a key point of contact between customers, sales personnel, and management, ensuring that customers receive prompt, courteous, and professional service at every stage of their visit. The ideal candidate must be calm, patient, emotionally intelligent, approachable, and diplomatic, with the ability to handle customer concerns and workplace situations professionally without unnecessary confrontation or escalation. Role Responsibilities Floor Management & Supervision: Supervise the day-to-day activities on the sales floor to ensure smooth and efficient operations. Ensure that customers are properly welcomed, attended to, and supported throughout their shopping experience. Monitor staff attendance, punctuality, appearance, conduct, and adherence to service standards. Ensure that sales staff are actively engaging customers and providing appropriate assistance. Coordinate the activities of team members on the floor and ensure tasks are completed promptly. Monitor the general appearance, cleanliness, organisation, and presentation of the sales floor. Ensure products, displays, and customer-facing areas are properly arranged and maintained. Identify operational issues on the floor and resolve them promptly or escalate appropriately. Ensure that established company policies, procedures, and service standards are consistently followed. Customer Relationship Management: Build and maintain positive relationships with new and existing customers. Welcome customers warmly and create a pleasant, professional shopping experience. Attend to customer enquiries, requests, complaints, and feedback in a calm and courteous manner. Resolve customer concerns within the scope of authority and escalate complex matters when necessary. Follow up on customer complaints and ensure appropriate resolution. Identify customer needs and ensure they are directed to the appropriate staff member or service. Maintain a customer-focused approach throughout all interactions. Gather customer feedback and communicate recurring concerns or suggestions to management. Encourage repeat business by ensuring customers feel valued and well attended to. Handle difficult or dissatisfied customers with patience, empathy, and professionalism. Front Desk Support The Floor Manager may be required to work at the front desk when necessary. Responsibilities may include: Receiving and welcoming customers and visitors. Attending to incoming enquiries in person, by telephone, or through other approved communication channels. Directing customers to the appropriate staff members or sections. Managing customer appointments, enquiries, or requests where applicable. Receiving and accurately recording customer information when required. Maintaining a professional and welcoming front-desk environment. Supporting basic administrative and customer-service activities at the front desk. Ensuring customers are not left unattended or without appropriate direction. Kiddies Section Support The Floor Manager may occasionally be assigned to support the kiddies section. Responsibilities may include: Welcoming and attending to children and their accompanying parents/guardians. Ensuring the kiddies section remains organised, clean, safe, and welcoming. Assisting customers in selecting appropriate products for children. Providing helpful information about available products and services. Monitoring customer interactions within the section and escalating any concerns appropriately. Maintaining a patient, friendly, and engaging attitude when dealing with children and parents. Ensuring parents/guardians receive appropriate assistance and information. Sales & Business Support: Support the sales team in achieving daily and monthly sales objectives. Identify opportunities to improve customer conversion and repeat purchases. Encourage effective customer engagement and upselling where appropriate. Monitor customer traffic and identify opportunities to improve service delivery. Support promotional activities, product launches, and special customer events. Communicate customer preferences, trends, and feedback to management. Assist management in identifying operational or customer-service improvements that can increase sales and customer satisfaction. Team Coordination & Staff Support: Coordinate team activities during daily operations. Provide guidance and support to customer-facing employees. Lead by example in professionalism, punctuality, customer service, and workplace conduct. Address minor staff issues diplomatically and refer serious or recurring issues to management. Encourage teamwork and positive working relationships among employees. Help maintain a respectful and harmonious working environment. Ensure team members understand and adhere to customer-service expectations. Support the onboarding and orientation of new customer-facing employees where required. Reporting & Accountability: Prepare or contribute to daily operational and customer-service reports. Report significant customer complaints, operational challenges, and staff-related issues to management. Track recurring customer concerns and recommend practical solutions. Provide management with feedback on floor operations and customer experience. Maintain accurate records of relevant customer interactions and incidents where required. Ensure all assigned responsibilities are completed and properly handed over where necessary. Qualifications and Requirements Minimum of a Bachelor's Degree or HND in Business Administration, Marketing, Mass Communication, Hospitality Management, Customer Service, Public Relations, or a related discipline. Minimum of 5 years of relevant work experience in customer service, customer relationship management, retail, hospitality, sales, front-desk operations, or a similar customer-facing environment. At least 2 years of experience in a supervisory or team-coordination role is preferred. Previous experience as a Customer Relationship Executive, Customer Service Officer, Floor Supervisor, Retail Supervisor, Front Desk Officer, or similar role is highly desirable. Experience working in a fashion, retail, lifestyle, hospitality, or other customer-focused environment will be an advantage. Demonstrated experience handling customer complaints and resolving difficult customer situations professionally. A professional certification in Customer Relationship Management, Sales, Hospitality, or a related field is an added advantage. Proficiency in Microsoft Office and/or other relevant digital tools. Strong written and verbal communication skills. Core Competencies: Customer Service: Customer-focused with strong interpersonal skills. Good listener and problem-solver who understands and responds to customer needs professionally. Emotional Intelligence & Temperament: Calm, patient, and diplomatic under pressure. Handles difficult conversations and feedback maturely, exercises self-control, and works well with all personality types without unnecessary conflict. Leadership: Self-leadership. Able to supervise and coordinate a team with a firm but respectful approach. Gives clear instructions, upholds standards, and demonstrates accountability, maturity, and sound judgment. Communication: Excellent verbal communicator. Professional in phone and face-to-face interactions with customers, children, parents, colleagues, and management. Explains issues clearly and tactfully. Organisation & Execution: Detail-oriented, proactive, and organized. Strong time-management and multitasking skills. Remains effective in busy, high-traffic environments and resolves operational issues quickly.

13 days ago

Admin Officer (front Desk)

Beaconhealth Diagnostics

Opposite Fire Station, Umuahia, nigeria

full-time

Location: Opposite Fire Station, Umuahia Department: Clinic Operations Reports to: Center Manager Category: Administrative Role objective The Front Desk Officer is the first person a patient meets at a BeaconHealth clinic. You will handle enquiries from patients and referring clinicians, guide patients through their visit, capture their information accurately, and follow up afterwards. The role sits at the point where patient experience and data quality meet, which is what makes it one of the most important jobs in the clinic. Booking and patient records run through BeaconOS, our own platform, which you will be trained on during onboarding. Key responsibilities Reporting to the Center Manager, responsibilities include: Handling enquiries: Answer phone and in-person enquiries from patients, family members, and referring clinicians courteously Establish quickly why someone is calling and how best to help them Connect callers with the Center Manager where a request falls outside the front desk remit Guiding patients through their visit: Welcome every patient warmly and greet them in the language they are most comfortable with Establish which procedures they need or which partner facility referred them Collect the referral form and pass relevant patient and procedure details to the Front Desk/Billing Officer Direct patients to the waiting area and notify the relevant department that a patient is waiting Pass the referral form to the relevant department once booking is confirmed Collect printed results and hand them to the patient in a clean envelope Capturing patient information: Document every patient visit accurately in BeaconOS Update visit details as soon as further information becomes available Book patients for their procedures and maintain accurate records of bookings Feedback and follow-up: Ask patients for feedback on how we can improve Support bi-annual patient surveys Communicate any patient issue to the relevant department and escalate concerns to the Center Manager Requirements OND, HND, or Bachelor's degree in any discipline Minimum of 1 year's experience in a front desk, reception, or customer service role Excellent spoken communication and a genuinely warm manner with patients Accurate data entry and attention to detail Able to stay composed and courteous during busy periods Computer literate and comfortable working in a digital record system we train every new hire on BeaconOS, our own clinical platform, during onboarding Preferred: Experience in a healthcare, clinic, or hospital front desk role Fluency in the local language spoken by patients at this clinic Benefits Health insurance and complementary health services at MDaaS diagnostic clinics Pension remittance Paid leave and sick days Monthly team activities Professional development opportunities.

17 days ago