Simply Human Resources Management (SimplyHRM) - Our client, Tabs Atelier, is recruiting to fill the position below:
Job Title: Client Service Representative
Location: Lekki, Lagos Employment Type: Full-time Work Schedule: Monday – Saturday Reporting Line: Founder / Creative Director (CEO)
Role Overview
The Client Service Representative will serve as the first point of contact for clients, ensuring a seamless and premium customer experience from inquiry to delivery.
This role requires a polished, detail-oriented, calm, and highly professional individual with a strong understanding of fashion, bespoke production processes, and ready-to-wear styling.
The ideal candidate must possess excellent communication skills, a very good command of spoken and written English, and the ability to interpret clients’ style preferences professionally.
The successful candidate must be polite, dedicated, patient, respectful, and proactive, with the ability to build strong customer relationships while maintaining the premium image and service standards of Tabs Atelier.
The role also requires a commercially aware individual capable of converting inquiries into paying clients, supporting customer retention, and contributing to overall business revenue growth.
Key Responsibilities Client Relationship & Customer Experience:
Welcome and attend to clients professionally both physically and virtually
Build and maintain strong client relationships through exceptional service delivery
Ensure a premium and personalized customer experience at every touchpoint
Manage customer inquiries, complaints, feedback, and follow-ups professionally
Maintain high customer satisfaction and client retention standards
Ensure clients feel attended to, respected, and valued at all times
Encourage repeat purchases and client referrals through relationship-building and excellent service delivery
Ensure leads do not go cold due to poor follow-up or delayed communication
Fashion Consultation & Style Interpretation:
Assist clients in interpreting and selecting styles suitable for their preferences, events, and body types
Provide professional guidance on bespoke and ready-to-wear options
Communicate client style preferences clearly to the production and creative teams
Support clients during fittings and styling sessions
Possess basic sketching ability to aid style interpretation and communication
Stay updated on fashion trends, fabrics, and styling techniques
Sales Support & Revenue Contribution:
Convert inquiries into paying clients professionally and effectively
Follow up pending payments and unpaid invoices professionally
Support upselling of premium services, embellishments, ready-to-wear pieces, and accessories
Contribute actively to client retention and revenue growth
Support the achievement of monthly sales and customer retention targets
Identify opportunities to improve customer engagement and increase repeat business
Order Coordination & Follow-Up:
Coordinate client orders from consultation to delivery
Ensure accurate documentation of measurements, style specifications, and delivery timelines
Follow up with production teams to ensure timely delivery of client orders
Keep clients updated on production progress and delivery schedules
Ensure minimal errors in customer orders and communication processes
Administrative & Customer Records Management:
Maintain organized customer records and order details
Document all customer interactions, requests, and special instructions properly
Ensure professionalism in all written and verbal communication
Support showroom coordination and front-desk operations when required
Maintain confidentiality and professionalism in handling customer information
Brand Representation & Professional Conduct:
Represent the Tabs Atelier brand with professionalism, calmness, and respect
Maintain composure and professionalism under pressure
Demonstrate patience, attentiveness, dedication, and strong interpersonal skills
Uphold the company’s premium customer service standards consistently
Work collaboratively with internal teams to ensure smooth service delivery
Requirements & Qualifications
Minimum of OND/HND/Bachelor’s Degree in Fashion, Customer Service, Business Administration, or related field
2–4 years’ proven experience as a Client Service Representative, Customer Experience Officer, Front Desk Officer, or similar role within a fashion house is a must
Prior experience in a bespoke or ready-to-wear fashion brand is compulsory
Strong understanding of fashion styling, garment production processes, and customer relationship management
Excellent command of spoken and written English is compulsory
Strong communication and interpersonal skills
Basic sketching ability is an added advantage
High attention to detail and strong organizational skills
Ability to multitask and work efficiently in a fast-paced environment
Must be polite, calm, respectful, patient, and customer-focused
Must demonstrate dedication, professionalism, accountability, and emotional intelligence
Ability to professionally handle high-profile or demanding clients
Proficiency in Microsoft Office, WhatsApp Business, and customer communication tools is an advantage.
Core Competencies:
Excellent Customer Relationship Management
Strong Communication & Interpersonal Skills
Fashion & Style Interpretation
Sales Support & Client Conversion
Attention to Detail & Accuracy
Calm & Professional Demeanor
Problem-Solving & Conflict Resolution
Order Coordination & Follow-Through
Patience, Respectfulness & Dedication
Team Collaboration & Accountability
Client Retention & Service Excellence
Revenue Growth & Relationship Management.
Work Structure:
Full-time, on-site role (Lekki Phase 1)
Work Schedule: Monday – Saturday
Occasional flexibility based on operational needs.
What We Offer
Salary: N200,000 - N250,000 per month.
Opportunity to work within a premium and growing fashion brand
Exposure to bespoke and ready-to-wear fashion operations
Professional growth in a structured and creative environment
Performance-based career advancement opportunities
Opportunity to contribute to a customer-focused and excellence-driven brand culture.