Ebilling Controller -6 Month Contract
full-time
Key Responsibilities
Lead, coach, and develop a team of eBilling Credit Controllers.
Allocate workload, monitor performance, and manage team productivity.
Oversee the submission of invoices and credit notes via eBilling portals.
Resolve invoice rejections, disputes, refunds, and billing queries.
Manage portal requirements, budgets, accruals, and timekeeper rate uploads.
Maintain eBilling client records, portal access, and billing guidelines.
Liaise with partners, clients, and internal stakeholders on billing matters.
Reconcile client accounts and monitor outstanding balances and credits.
Review and improve eBilling processes to enhance efficiency and accuracy.
Ensure compliance with client billing requirements, internal controls, and regulatory standards.
Develop and maintain standard operating procedures for the eBilling function.
Produce management reports and provide insight into eBilling performance and trends.
Serve as the escalation point for complex billing and client account issues.
Requirements
Qualifications
Relevant tertiary qualification in Accounting, Finance, Credit Management, or a related field.
Additional certification or training in eBilling systems, portal management, or billing platforms will be advantageous.
Experience
Minimum of 5 years' experience within an eBilling environment.
At least 2 years' experience managing and developing a team.
Strong understanding of billing systems, reconciliations, financial controls, and client accounting procedures.
eBilling Controller
Proven leadership and team management capability.
Strong knowledge of eBilling portals and electronic billing processes.
Excellent analytical and problem-solving skills.
Ability to identify trends and implement process improvements.
Strong stakeholder management and communication skills.
High attention to detail and accuracy.
Advanced proficiency in Microsoft Excel and other Microsoft Office applications.
Ability to work effectively under pressure and manage multiple priorities