Ebilling Controller -6 Month Contract

Key Responsibilities

• Lead, coach, and develop a team of eBilling Credit Controllers.
• Allocate workload, monitor performance, and manage team productivity.
• Oversee the submission of invoices and credit notes via eBilling portals.
• Resolve invoice rejections, disputes, refunds, and billing queries.
• Manage portal requirements, budgets, accruals, and timekeeper rate uploads.
• Maintain eBilling client records, portal access, and billing guidelines.
• Liaise with partners, clients, and internal stakeholders on billing matters.
• Reconcile client accounts and monitor outstanding balances and credits.
• Review and improve eBilling processes to enhance efficiency and accuracy.
• Ensure compliance with client billing requirements, internal controls, and regulatory standards.
• Develop and maintain standard operating procedures for the eBilling function.
• Produce management reports and provide insight into eBilling performance and trends.
• Serve as the escalation point for complex billing and client account issues.

Requirements

Qualifications

• Relevant tertiary qualification in Accounting, Finance, Credit Management, or a related field.
• Additional certification or training in eBilling systems, portal management, or billing platforms will be advantageous.

Experience

• Minimum of 5 years' experience within an eBilling environment.
• At least 2 years' experience managing and developing a team.
• Strong understanding of billing systems, reconciliations, financial controls, and client accounting procedures.

eBilling Controller

• Proven leadership and team management capability.
• Strong knowledge of eBilling portals and electronic billing processes.
• Excellent analytical and problem-solving skills.
• Ability to identify trends and implement process improvements.
• Strong stakeholder management and communication skills.
• High attention to detail and accuracy.
• Advanced proficiency in Microsoft Excel and other Microsoft Office applications.
• Ability to work effectively under pressure and manage multiple priorities