Operations

Chief Operating Officer (coo)

Smart Partners·Lagos, nigeria·Full Time·Onsite
OperationsFull TimeOnsite
-

JOB SUMMARY

Our client is seeking a commercially astute, strategic and hands-on Chief Operating Officer (COO) to provide executive leadership and oversee the company's overall business operations.

The successful candidate will be responsible for assessing the company's current business performance, identifying operational and commercial gaps, developing a comprehensive turnaround and growth strategy, and leading its implementation.

The COO will have full responsibility for driving operational excellence, improving profitability, strengthening organisational structures and ensuring sustainable business performance. This is a hands-on executive leadership position requiring both strategic thinking and practical operational execution.

KEY RESPONSIBILITIES

Business Assessment and Strategic Planning

  • Conduct a comprehensive assessment of the company's financial, commercial, operational and organisational performance.
  • Evaluate profitability across business divisions and product categories, including pricing, revenue drivers, profit margins, cost structures and working capital.
  • Assess existing business processes, production capacity, workflow efficiency and operational challenges.
  • Review sales channels, customer acquisition and retention strategies, marketing effectiveness and overall commercial performance.
  • Develop, in collaboration with the CEO, a comprehensive business turnaround and growth strategy with clear objectives, timelines, milestones and performance indicators.

Business Operations and Performance Management

  • Oversee the company's day-to-day operations across production, commercial, finance, human resources and support functions.
  • Lead the implementation of approved business strategies and operational improvement initiatives.
  • Establish efficient operational processes, systems and performance management structures.
  • Improve production efficiency, product quality, inventory management, delivery timelines and cost effectiveness.
  • Ensure effective coordination and accountability across all business units.

Financial Management and Profitability

  • Take ownership of the company's overall Profit and Loss (P&L), budgets and financial performance.
  • Drive cost optimisation, revenue growth and improved profit margins.
  • Strengthen cash flow management, financial controls and working capital management.
  • Establish effective management reporting systems, financial forecasts and performance dashboards.
  • Monitor business performance against agreed financial and operational targets.

Commercial Growth and Business Development

  • Drive profitable business growth through effective pricing strategies, product assortment and sales performance.
  • Identify opportunities to improve customer experience, increase sales and strengthen customer retention.
  • Evaluate the performance of existing sales channels and recommend strategies for improvement.
  • Work with relevant teams to strengthen the company's market position and commercial competitiveness.

Leadership and Organisational Development

  • Build, develop and manage a competent, performance-driven workforce.
  • Establish clear organisational structures, roles, responsibilities and accountability frameworks.
  • Drive a culture of ownership, operational discipline, productivity and continuous improvement.
  • Provide leadership, direction and support to departmental heads and management teams.
  • Translate the CEO's strategic and creative vision into actionable business plans and measurable results.

QUALIFICATIONS AND EXPERIENCE

  • Bachelor's degree in Business Administration, Management, Finance, Economics or any relevant discipline.
  • A Master's degree or MBA is an added advantage.
  • Minimum of 10 years of relevant professional experience, including substantial senior operational or general management responsibility.
  • Proven experience as a Chief Operating Officer, General Manager, Business Unit Head or in a similar senior operational leadership position.
  • Demonstrated experience in business transformation, operational restructuring, performance improvement and organisational development.
  • Proven experience with full Profit and Loss (P&L) accountability.
  • Strong understanding of business operations, financial management, budgeting, cash flow, pricing, profit margins and revenue generation.
  • Experience in fashion, luxury goods, retail, consumer goods or manufacturing will be an added advantage.
  • Experience working within the Nigerian market or comparable emerging markets is highly desirable.

REQUIRED SKILLS AND COMPETENCIES

  • Strong strategic thinking and business management skills.
  • Excellent financial and commercial acumen.
  • Proven leadership and people management abilities.
  • Strong operational planning and execution skills.
  • Business transformation and change management expertise.
  • Excellent problem-solving and decision-making abilities.
  • Strong negotiation, communication and stakeholder management skills.
  • Ability to analyse business performance and translate insights into actionable strategies.
  • Highly organised, resourceful, decisive and results-oriented.
  • Ability to balance strategic leadership with hands-on operational involvement.

KEY PERFORMANCE EXPECTATIONS

  • Develop and implement an effective business turnaround and growth strategy.
  • Improve organisational efficiency, productivity and accountability.
  • Strengthen financial reporting, cash flow forecasting and operational controls.
  • Deliver measurable improvements in revenue, profit margins and operating efficiency.
  • Establish a sustainable operational structure that supports the company's long-term growth.

REMUNERATION

Competitive remuneration package comprising a base salary and performance-linked incentives, aligned with agreed business outcomes.

Only qualified candidates will be contacted.

Key skills

BA/BSc/HNDMBA/MSc/MA
Apply Now
Send your CV along with a cover letter totalent@smartpartnersng.com

Please use the job title as the subject line of your email.

At a glance

Company

Smart Partners

Location

Lagos, nigeria

Employment

Full Time

Work style

Onsite

Experience

Valid until

Not specified

Created

November 9, 2026

More opportunities

Similar roles you might like

Chief Operating Officer/ Director General, Estate Management

Adron Homes & Properties Limited

Lagos, nigeria

full-time

Job Summary We are seeking a highly experienced and strategic Chief Operating Officer (COO), Estate Management, to oversee the effective management, maintenance, operational efficiency, and service delivery of the Company's estates and property portfolio. The successful candidate will provide executive leadership for estate operations, ensuring that properties are well maintained, estate infrastructure remains functional, residents' concerns are promptly addressed, and operational activities align with the Company's business objectives, quality standards, and customer satisfaction goals. Key Responsibilities Develop and implement estate management strategies, operational policies, and service delivery standards in line with the Company's corporate objectives. Oversee the day-to-day operations of the Company's estates, ensuring effective coordination of estate personnel, facilities, infrastructure, and service providers. Supervise estate maintenance, landscaping, sanitation, drainage, road networks, security coordination, waste management, and other essential estate services. Establish preventive maintenance programmes to preserve property value, minimise infrastructure deterioration, and reduce avoidable operational costs. Monitor estate development and post-development operations to ensure that infrastructure, common areas, and shared facilities are properly managed. Ensure effective enforcement of estate rules, regulations, occupancy requirements, and applicable property management standards. Oversee the management of residents' complaints, service requests, disputes, and other estate-related concerns, ensuring timely resolution and improved customer experience. Develop and monitor estate management budgets, operational expenditure, maintenance costs, and resource utilisation to promote cost efficiency and accountability. Qualifications and Requirements A Bachelor's degree in Estate Management, Urban and Regional Planning, or another relevant discipline. Relevant professional certification or registration with a recognised professional body, as applicable to the candidate's discipline. A minimum of 15 years of relevant professional experience in estate management, property management, facilities management, or real estate operations. Demonstrable experience in senior management or executive leadership, with responsibility for managing multiple estates, property portfolios, or large-scale facilities. Strong knowledge of property operations, infrastructure maintenance, facilities management, service charge administration, contractor management, and estate service delivery. Proven ability to manage operational budgets, lead multidisciplinary teams, improve service standards, and drive measurable operational results. Excellent leadership, strategic planning, negotiation, problem-solving, and stakeholder management skills. Strong understanding of applicable property regulations, environmental standards, occupational health and safety requirements, and risk management practices. Excellent communication, analytical, reporting, and decision-making abilities. High levels of integrity, accountability, professionalism, and commercial awareness.

6 days ago

Operations Officer

Human Resources Consulting

Osun, nigeria

full-time

Human Resources Consulting is a Talent Acquisition Firm located in Lagos State, Nigeria, and we are recruiting suitable candidates to fill the position below: Job Position: Operations Officer Job Location: Osogbo, Osun Employment Type: Full-time Reports To: Chief Operating Officer (COO)/Quality Control Manager Job Summary The Operations and Fulfillment Officer will be responsible for coordinating and monitoring GreenOrigin Agro’s day-to-day packaging, procurement, inventory, order fulfillment, and delivery operations. The role will ensure that products are properly packaged, customer orders are accurately processed and dispatched on time, procurement activities are properly tracked, and all outgoing products are accounted for. The successful candidate will work closely with suppliers, packaging personnel, delivery partners, and the COO to ensure smooth and efficient operations. The role requires strong attention to detail, accountability, organization, and the ability to maintain accurate records and follow established operational procedures. Responsibilities Coordinate daily packaging activities and ensure products meet GreenOrigin Agro’s quality and quantity standards. Monitor stock levels of oil, packaging materials, labels, cartons/kegs, and other operational supplies. Track procurement activities and follow up on outstanding purchases and supplier deliveries. Receive and verify procured materials against orders and invoices. Coordinate the preparation of customer orders for dispatch. Verify every order before it leaves the facility, including quantity, customer details, packaging, and delivery destination. Maintain accurate records of all products packaged, dispatched, delivered, and returned. Coordinate with delivery personnel and logistics partners to ensure timely delivery. Monitor deliveries and escalate delays, discrepancies, damages, or customer complaints to the COO. Maintain daily operational and inventory reports. Identify operational leakages, wastage, discrepancies, or inefficiencies and report them promptly. Ensure proper documentation and accountability for all materials and products moving in and out of the facility. Support the COO in implementing and maintaining GreenOrigin Agro’s operational procedures and controls. Perform other operational duties assigned by the COO. Key Performance Areas The successful candidate will be measured on: Order accuracy On-time dispatch and delivery Packaging quality Inventory accuracy Procurement tracking Reduction of wastage and operational leakages Proper documentation and accountability Effective coordination with suppliers and delivery personnel Requirements Qualifications and experience: Minimum qualification of OND/HND/BSc in any related field 0-2 years of experience in operations, logistics, inventory, or procurement Skills and attributes: Strong attention to detail and a high standard of accuracy. Strong sense of accountability and integrity in handling stock and records. Good organizational and coordination skills. Basic proficiency in Microsoft Excel or similar tools for inventory and reporting. Ability to follow established procedures and work with minimal supervision. What We Offer Monthly salary: N70,000 7 days of paid annual leave Annual Appraisal Bonus.

14 days ago

Chief Operating Officer – Freight & Logistics

KERILDBERT HOLDINGS LIMITED

Apapa, Lagos State, Nigeria, nigeria

Full-time

Location: Apapa, LagosEmployment Type: Full-Time | Executive ManagementWe are seeking an experienced Chief Operating Officer (COO) to provide executive leadership across the day-to-day operations of a freight forwarding and logistics business. The ideal candidate will combine strong industry knowledge with the ability to lead managers, drive cross-functional execution, strengthen accountability, and translate business priorities into measurable operational results.Key ResponsibilitiesProvide overall leadership across freight forwarding, clearing, client service, procurement, transport/haulage and related operations.Drive effective coordination and handovers across departments to ensure jobs move efficiently from initiation through delivery and closure.Hold functional leads accountable for operational KPIs, service quality, timelines, and agreed priorities.Take ownership of operational escalations and resolve recurring process bottlenecks.Maintain strong relationships with key clients, shipping lines, terminals, regulatory agencies, and other industry stakeholders.Strengthen operational reporting, cost awareness, process discipline, and management visibility.Lead, coach, and develop commercial managers while building a culture of ownership and performance.Provide the Managing Director with clear visibility into performance, material risks, and decisions requiring executive attention.What We Are Looking For15+ years' experience within freight forwarding, customs clearing, shipping, integrated logistics or a closely related sector.Proven experience in a senior operations or general-management role, with responsibility across multiple teams or functions.Strong practical understanding of Nigerian import/export operations, customs clearance, air and sea freight, ports, terminals and haulage.Demonstrated ability to manage managers and drive accountability across functions.Strong client, stakeholder, and regulatory management capability.Evidence of measurable improvements in operational efficiency, service delivery, cost control, or process performance.Strong commercial judgement, communication, leadership, and decision-making ability.Academic & Professional QualificationsBachelor’s degree or HND in Logistics, Supply Chain Management, Business Administration, Transport Management, Maritime Studies, International Trade or a related discipline.A Master’s degree or MBA is an advantage, particularly in Business, Operations, Supply Chain or Strategy.Relevant professional certification or membership, such as CILT, FIATA, CIFFA, NIM, PMP, or an equivalent logistics/management qualification, will be an added advantage.Candidates whose experience is limited to managing a single clearing or operational unit without broader business leadership exposure may not be suitable for this role. Compensation: 27,000,000 – 32,000,000 annual gross, depending on relevant experience accross Industries, and demonstrated leadership capability.How to ApplySend your CV to hr@kerildbert.com with the subject:Application – Chief Operating OfficerIn the body of your email, briefly state your years of industry experience, the scale of operations/functions you have managed, and one measurable operational improvement you personally led.

20 days ago

Senior Medical Officer

Open Hospital Limited

Kubwa, Abuja (FCT) Employment Type: Full-time, Abuja (FCT), Nigeria

full-time

Open Hospital Limited - Your health is our priority. Your comfort is our commitment. Quality Healthcare You Can Trust. Compassion You Can Feel. A privately owned healthcare facility under the Open Health Foundation, providing accessible, patient centered medical services for individuals and families in Abuja, Nigeria. We are recruiting to fill the position below: Job Title: Senior Medical Officer Location: Kubwa, Abuja (FCT) Employment Type: Full-time Job Summary The Senior Medical Director is responsible for providing clinical leadership, overseeing medical services, and ensuring that patients receive safe, effective, ethical, and high-quality healthcare at Open Hospital Ltd. The role involves supervising clinical personnel, establishing and enforcing clinical standards, promoting patient safety, ensuring compliance with relevant healthcare regulations, and supporting the continuous improvement of medical services. The Senior Medical Director works closely with the Chief Operating Officer (COO) and other members of management to ensure the effective delivery of healthcare services. Key Responsibilities Clinical Leadership and Oversight: Provide professional leadership and direction to the hospital's clinical teams. Oversee the quality and delivery of medical services across all clinical departments. Ensure that medical personnel follow approved clinical guidelines, protocols, and professional standards. Promote evidence-based medical practice and continuous improvement in patient care. Provide clinical guidance in complex cases when required and within the scope of professional competence. Patient Safety and Quality Assurance: Ensure that appropriate patient safety standards are maintained throughout the hospital. Monitor the quality of diagnosis, treatment, and patient management. Establish and review clinical protocols to reduce medical errors and improve patient outcomes. Oversee the reporting, review, and investigation of clinical incidents and adverse events. Promote infection prevention and control practices across all clinical departments. Ensure that patients are treated with dignity, respect, confidentiality, and fairness. Supervision and Management of Clinical Staff: Supervise and provide professional guidance to doctors and other clinical personnel under the approved reporting structure. Participate in the recruitment, orientation, assessment, and development of clinical staff. Identify training needs and promote continuing professional development. Address clinical performance concerns and recommend appropriate corrective actions. Encourage teamwork, accountability, and effective communication among healthcare professionals. Support the development and implementation of clinical staff duty rosters in collaboration with the relevant departments. Regulatory Compliance and Professional Standards: Ensure that clinical services comply with applicable Nigerian healthcare laws, regulations, and professional standards. Ensure that doctors and other regulated healthcare professionals maintain valid licences and required professional registrations. Promote adherence to medical ethics, patient confidentiality, and informed consent requirements. Ensure that medical records are properly maintained in collaboration with the Medical Records and Administration Department. Cooperate with relevant regulatory bodies and professional organisations when required. Support the implementation of hospital policies on safeguarding, prevention of sexual exploitation and abuse, and professional conduct. Clinical Governance and Performance Monitoring: Develop and implement clinical policies, procedures, and treatment protocols. Conduct or oversee regular clinical audits and departmental reviews. Monitor patient complaints, clinical incidents, and service quality concerns. Review clinical performance reports and recommend improvements. Ensure that clinical documentation, referrals, discharge procedures, and patient follow-up arrangements meet hospital standards. Participate in management meetings and provide reports on clinical operations and quality of care. Collaboration with Hospital Management: Work closely with the COO to ensure that operational decisions support safe and effective healthcare delivery. Advise hospital management on clinical staffing, medical equipment, essential supplies, and other requirements for quality patient care. Provide clinical input into the hospital's annual plans, budgets, and service development initiatives. Collaborate with the pharmacy, laboratory, radiology, nursing, medical records, and other departments to improve service coordination. Support the introduction of new clinical services in line with the hospital's capacity, resources, and strategic objectives. Participate in emergency preparedness planning and the development of appropriate clinical response procedures. Patient Relations and Professional Ethics: Promote a patient-centred approach to healthcare delivery. Ensure that patient complaints relating to clinical care are reviewed and addressed appropriately. Promote respectful communication between healthcare professionals, patients, and their families. Uphold professional integrity, confidentiality, and ethical medical practice. Ensure that clinical decisions are guided by patient welfare, established medical standards, and applicable laws. Performance Expectations The Senior Medical Director is expected to: Maintain high standards of clinical care and patient safety. Ensure compliance with approved clinical protocols and professional standards. Promote effective supervision and coordination of clinical personnel. Support timely resolution of clinical complaints and incidents. Ensure that clinical audits and quality improvement activities are conducted as required. Promote effective collaboration between clinical departments and hospital management. Support compliance with applicable healthcare regulations and professional licensing requirements. Contribute to the achievement of the hospital's clinical and organisational objectives. Qualifications and Requirements A Bachelor of Medicine and Bachelor of Surgery (MBBS) or an equivalent recognised medical qualification. Current registration and a valid practising licence with the Medical and Dental Council of Nigeria (MDCN). Relevant postgraduate medical qualification or fellowship is strongly preferred. At least 10 years of relevant clinical experience, with substantial experience in clinical leadership or hospital management. Demonstrated experience supervising medical teams and coordinating clinical services. Strong knowledge of clinical governance, patient safety, infection prevention, and healthcare quality assurance. Knowledge of Nigerian healthcare regulations and professional medical ethics. Excellent leadership, communication, decision-making, and problem-solving skills. Strong organisational and interpersonal skills. Proficiency in medical documentation and electronic health records is an advantage. Key Competencies The successful candidate should demonstrate: Strong clinical judgement and professional competence. Effective leadership and team management. Excellent communication and interpersonal skills. High ethical standards and professional integrity. Strong problem-solving and decision-making abilities. Attention to detail and commitment to patient safety. Ability to manage competing priorities in a healthcare environment. Commitment to continuous learning and quality improvement.

21 days ago

Head Of Operations

Proten

Lagos, nigeria

full-time

Industry: Trade & Manufacturing Reports To: Chief Operating Officer (COO) Job Summary Our client seeks an experienced Head of Operations to oversee retail, warehouse, production, distribution, and facility operations. The ideal candidate will drive operational efficiency, cost optimization, process improvement, and team performance while ensuring compliance with company standards. Key Responsibilities Develop and implement operational strategies aligned with business objectives. Oversee retail, warehouse, production, logistics, and facility operations. Improve operational processes, productivity, cost efficiency, and profitability. Manage budgets, inventory, equipment maintenance, and resource allocation. Ensure compliance with health, safety, and operational standards. Lead and supervise departmental managers and operations teams. Monitor performance targets, implement improvements, and report to executive management. Drive continuous improvement, accountability, and effective resource utilisation. Requirements & Qualifications HND or Bachelor's Degree in Engineering, Business Administration, Social Sciences, or a related field. Minimum of 10 years of operations experience, including at least 5 years in a managerial role. Proven experience managing multi-site operations across manufacturing, warehousing, retail, or distribution. Strong knowledge of operational strategy, inventory management, cost control, and process improvement. Excellent leadership, analytical, problem-solving, and team-management skills. Relevant professional certifications are required; an MBA or master's degree is an added advantage. Remuneration Benefits: Housing Allowance, Annual Leave Allowance, HMO, Pension, and Communication Allowance.

24 days ago

Human Resource Business Partner

Rhizome Consulting

Nigeria, Africa, nigeria

full-time

Job Summary The position holder will serve as a trusted thought partner to executive leadership and portfolio company founders, aligning people strategies with fund performance. Combining strong commercial acumen with deep human capital expertise, the candidate will lead annual goal-setting and the quarterly accountability cadence, design competitive total reward architectures across cross-border jurisdictions, conduct human capital due diligence for new investments, and cultivate a high-performance, evidence-led organisational culture. Key Responsibilities Strategic Human Capital Advisory Serve as a strategic advisor to the COO and Managing Partners on all human capital dimensions across the firm and its investment lifecycle. Translate fund strategy into an actionable human capital agenda, refreshed annually and stress-tested quarterly. Provide strategic counsel on organisational design, leadership capability, and team effectiveness during growth or restructuring phases. Contribute human capital insights to the Investment Committee, evaluating talent risks, management quality, and organisational dynamics during deal evaluations. Performance Architecture & Quarterly Accountability Cadence Own and govern the organisation s goal-setting framework, ensuring all individual and team objectives are aligned to fund strategy before Q1. Design and facilitate the Quarterly Business Review (QBR) cadence tracking evidence-based progress against OKRs/KPIs, mitigating performance risks, and recalibrating priorities. Manage the end-to-end performance cycle (mid-year, year-end, calibration, and documentation) with zero overdue reviews. Develop and maintain an annual talent-tiering framework to drive succession planning, retention strategies, and reward decisions. Recognition, Reward & Retention Design and govern the total rewards philosophy, benchmarking base, variable, and long-term incentives against VC/PE market benchmarks in Nigeria and broader Africa. Lead data-driven retention strategies for top-quartile talent, identifying flight risks early and implementing targeted interventions. Embed non-monetary recognition frameworks that reinforce fund values and high-performance behaviours while ensuring reward equity and transparency. Portfolio Human Capital Support & Due Diligence Provide structured human capital advisory to portfolio companies during key inflexion points (scaling, leadership transitions, structural redesigns). Support investment due diligence by evaluating management capability, organisational health, and cultural risks of target companies. Curate and maintain an executive talent pipeline for senior leadership roles across portfolio companies. Culture, Leadership & Organisational Development Champion firm values and observable behaviours across hiring, performance conversations, and leadership practices. Design and execute targeted leadership development programmes for internal staff and portfolio executives. Steward Diversity, Equity, and Inclusion (DEI) as a strategic driver of fund performance rather than a compliance exercise. Monitor organisational health signals (engagement metrics, turnover patterns) to address culture risks proactively. People Analytics & Workforce Intelligence Leverage HR technology to generate actionable workforce analytics covering engagement, attrition risk, and capability gaps. Produce and present a Quarterly People Dashboard to executive leadership within 10 business days of quarter-end. Ensure all people and talent decisions across the firm are evidence-led, commercially grounded, and measured against business outcomes. Educational Qualifications Bachelor s degree in Human Resources, Business Administration, Economics, Organisational Psychology, or a related discipline. Master s degree (MBA or MSc) from a top-tier institution is strongly preferred. Relevant professional certifications (e.g., SHRM-SCP, CIPD Level 7, SPHRi) are strongly desirable. Knowledge, Skills & Experience Experience: Minimum of 13 - 15 years of progressive human capital experience, with significant exposure to venture capital, private equity, management consulting, or fast-paced financial services. Commercial Mindset: Demonstrated ability to think commercially, act with urgency, and link human capital strategies directly to financial and venture returns. Performance Governance: Proven track record of designing and running firm-wide performance management systems, OKRs, and Quarterly Business Reviews (QBRs). Cross-Border Expertise: Deep understanding of compensation benchmarking, employment standards, and talent dynamics across African markets and international hubs (specifically UK/Europe). Due Diligence & Advisory: Direct experience or capability in conducting leadership assessments and human capital due diligence for investment/M&A targets. Leadership Potential: Strong executive presence, high emotional intelligence, and the strategic capacity to quickly step into broader operational oversight as Chief Operating Officer (COO).

a month ago