Chief Operating Officer/ Director General, Estate Management

Job Summary

• We are seeking a highly experienced and strategic Chief Operating Officer (COO), Estate Management, to oversee the effective management, maintenance, operational efficiency, and service delivery of the Company's estates and property portfolio.
• The successful candidate will provide executive leadership for estate operations, ensuring that properties are well maintained, estate infrastructure remains functional, residents' concerns are promptly addressed, and operational activities align with the Company's business objectives, quality standards, and customer satisfaction goals.

Key Responsibilities

• Develop and implement estate management strategies, operational policies, and service delivery standards in line with the Company's corporate objectives.
• Oversee the day-to-day operations of the Company's estates, ensuring effective coordination of estate personnel, facilities, infrastructure, and service providers.
• Supervise estate maintenance, landscaping, sanitation, drainage, road networks, security coordination, waste management, and other essential estate services.
• Establish preventive maintenance programmes to preserve property value, minimise infrastructure deterioration, and reduce avoidable operational costs.
• Monitor estate development and post-development operations to ensure that infrastructure, common areas, and shared facilities are properly managed.
• Ensure effective enforcement of estate rules, regulations, occupancy requirements, and applicable property management standards.
• Oversee the management of residents' complaints, service requests, disputes, and other estate-related concerns, ensuring timely resolution and improved customer experience.
• Develop and monitor estate management budgets, operational expenditure, maintenance costs, and resource utilisation to promote cost efficiency and accountability.

Qualifications and Requirements

• A Bachelor's degree in Estate Management, Urban and Regional Planning, or another relevant discipline.
• Relevant professional certification or registration with a recognised professional body, as applicable to the candidate's discipline.
• A minimum of 15 years of relevant professional experience in estate management, property management, facilities management, or real estate operations.
• Demonstrable experience in senior management or executive leadership, with responsibility for managing multiple estates, property portfolios, or large-scale facilities.
• Strong knowledge of property operations, infrastructure maintenance, facilities management, service charge administration, contractor management, and estate service delivery.
• Proven ability to manage operational budgets, lead multidisciplinary teams, improve service standards, and drive measurable operational results.
• Excellent leadership, strategic planning, negotiation, problem-solving, and stakeholder management skills.
• Strong understanding of applicable property regulations, environmental standards, occupational health and safety requirements, and risk management practices.
• Excellent communication, analytical, reporting, and decision-making abilities.
• High levels of integrity, accountability, professionalism, and commercial awareness.