Lily Hospitals is a leading private healthcare network in Nigeria renowned for delivering exceptional clinical services. Established in 1984, we have been committed to providing patient-centered, responsive, and technology-driven care across various locations in Nigeria to both citizens and foreign nationals.
Our integrated health services are wide-ranging, from fertility treatment and ophthalmology to radio-diagnostics and laboratory services. Our team of highly qualified medical professionals is equipped to provide a comprehensive range of treatments, including minimal access procedures, neonatology, ICU care, and other general medical and surgical services.
We are proud to be an accredited center for specialist training in Radiology and Family Medicine, offering internships to medical doctors, radiographers, optometrists, and pharmacists.
At Lily Hospitals, we are dedicated to providing our patients with the highest quality healthcare services, combining advanced medical technology with a compassionate and personalized approach topatientcare.
We are recruiting to fill the position below:
Job Title: Cashier
Location: Benin City, Edo Employment Type: Full-time
Description
We are seeking a responsible, customer-focused, and detail-oriented Cashier to join our team. The ideal candidate will be responsible for processing transactions accurately, maintaining proper financial records, and ensuring excellent customer service.
Responsibilities Cash Handling:
Receive cash, cheques, POS, transfers, and other approved forms of payment.
Count and verify cash received from customers accurately.
Issue receipts for all transactions.
Ensure that all cash collections are properly recorded and accounted for.
Processing of Payments:
Process patient/customer payments accurately and promptly.
Verify invoices, bills, discounts, refunds, and approved payment adjustments before processing.
Ensure that payments correspond with the services or products billed.
Escalate discrepancies or unusual transactions to the appropriate supervisor.
Daily Reconciliation:
Reconcile cash, POS, transfers, and other collections at the end of each shift/day.
Prepare daily cash collection reports.
Ensure that physical cash balances with the records/system.
Report shortages, excesses, or discrepancies immediately.
Cash Security and Accountability:
Safeguard cash and other payment instruments in their custody.
Ensure that cash is kept securely and handed over according to established procedures.
Maintain strict confidentiality of financial and customer information.
Avoid unauthorised use or handling of organisational funds.
Customer Service:
Attend to customers/patients courteously and professionally.
Provide accurate information regarding payments, bills, and receipts.
Handle payment-related complaints professionally and escalate unresolved issues appropriately.
Maintain a calm and respectful attitude, especially when dealing with difficult customers.
Documentation and Record Keeping:
Maintain accurate records of all transactions.
File receipts, payment vouchers, refunds, and other relevant documents appropriately.
Ensure that all transactions are properly supported with required documentation.
Assist with audits by providing relevant financial records when required.
Refunds and Adjustments:
Process refunds only after obtaining the required approvals.
Ensure that refunds and billing adjustments are properly documented.
Verify supporting documents before processing any financial reversal or adjustment.
Compliance:
Comply with the organisation's financial policies, cash-handling procedures, and internal controls.
Adhere to approved limits for cash transactions and deposits.
Report suspected fraud, irregularities, or unauthorised transactions immediately.
Cooperate with internal and external auditors when required.
Banking and Cash Deposits:
Prepare cash for deposit in accordance with approved procedures.
Ensure timely submission of collections for banking.
Maintain proper documentation for all deposits and handovers.
Other Duties:
Participate in stock-taking or financial verification exercises where required.
Support the Finance/Accounts team with relevant reports and information.
Perform other duties related to cash management and financial operations as assigned by Management.
Key Performance Expectations
A cashier should demonstrate accuracy, integrity, accountability, attention to detail, confidentiality, good customer service, and strict adherence to financial controls. In a hospital setting, particular attention should also be given to accurate patient billing, timely payment processing, proper documentation, and reconciliation of all patient-related collections.