Retail

Call Center Agent

4G Capital·Nairobi, kenya·Full Time·Internship
RetailFull TimeInternship
-

Key Responsibilities

  • Action work queues and daily collection portfolios to ensure accounts remain within healthy policy limits.
  • Contact defaulting customers to negotiate constructive arrears settlements while upholding quality communication standards.
  • Manage incoming calls, resolve complaints, capture accurate call data, and troubleshoot customer requests efficiently.
  • Achieve monthly collection targets while adhering to scheduled shifts and break patterns.
  • Escalate complex cases (such as deceased or disabled customers) to management for sensitive handling.
  • Maintain strong, strategic working relationships with internal teams and external stakeholders.

The Ideal Candidate

We are looking for a proactive, goal-oriented self-manager who possesses a passion for customer service and community impact.

Skills & Requirements:

  • Education: Diploma or Bachelor's degree in a business-related field.
  • Experience: 1 - 2 years of call center or collections experience in retail or financial services is highly advantageous.
  • Language Proficiency: Fluent in English (written and verbal); Swahili proficiency is a distinct advantage.
  • Technical Skills: Computer literacy with exceptional attention to detail, time management, and organizational abilities.

Key skills

BA/BSc/HNDDiploma
Apply Now

At a glance

Company

4G Capital

Location

Nairobi, kenya

Employment

Full Time

Experience

Valid until

Not specified

Created

October 25, 2026

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