Key Responsibilities
Key Responsibilities
Attract, hire and retain toptier call center agents aligned with operational strategy.
Plan and manage workforce, maintaining a robust talent pipeline.
Utilize sourcing channels including job boards, social media and partnerships.
Support Project Lead in coordinating interviews with candidates and stakeholders.
Facilitate risk assessment checks including references.
Manage recruitment process using ATS, ensuring visibility and accurate candidate records.
Proactively manage candidates and feedback to ensure excellent experience.
Lead onboarding process for seamless integration of new hires.
Identify learning and development opportunities through interview insights.
Provide regular updates and reports on recruitment metrics to management.Requirements
Requirements
Bachelor’s degree in Business Administration or related field.
Minimum 3 years’ experience in highvolume recruiting, preferably in call center or customer service.
Highly adaptable and flexible to accommodate Pacific Time Zone schedules when required.
Proficiency with ATS and recruitment tools.
Strong communication and interpersonal skills.
Ability to work in fastpaced environments.