We offer top-notch, long term Car financing in Nairobi and Mombasa to our prospective customers, which is up to 80% of any car’s value. With MOGO’s efficient mode of services, you get to drive your dream car in a very short period of time at a very convenient interest rate. We have more than 6 years’ experience providing fin Debt Collection Call Center Agent What you will do: Contact customers to negotiate and establish mutual beneficial repayment schedules and terms. Process and organize debt collection correspondence and related documentation. Ensure compliance with contractual obligations and regulatory requirements. Maintain accurate and up-to-date records of customer accounts including communication history and payment status. Build and maintain positive relationships with customers to facilitate smooth debt recovery and to minimize future delinquencies. Address and resolve debtor inquiries, complaints or concerns in a timely and professional manner. Identify and suggest improvements to the debt collection process to enhance efficiency and effectiveness. Achieve and exceed set debt recovery targets and performance metrics. Perform other related duties as assigned by the management Requirements What you need: Diploma/Degree in Business Administration, or related field. Relevant Call center experience will be an added advantage. Strong desire to learn along with professional drive. Excellent communication and interpersonal skills. Strong analytical & problem-solving skills. Exellent listerning skills Excellent computer skills. Ecellent negociation skills Ability to adapt quickly and work independently. Fluent in English and Swahili. Confidence