A vacancy exists for a Business Manager in Inland North to manage contracts and onsite clinics in Northern Cape and surrounding areas and to be based in Khatu or Kuruman. The successful candidate will report to the Regional Business Manager and will be responsible for rendering a quality service which is effective and efficient and exceeds customers' expectations.
Critical Outputs
Ensuring the delivery of a quality service to our customers in alignment with our agreed contract and SLA obligations.
Management of multiple client accounts.
Weekly direct and continuous engagement with customers, relationship building and sustaining these relationships & improving on the engagement across different levels, to foster cooperative relationships intended to optimally impact the delivery of an integrated wellness solution.
Project manage all aspects of the assigned client portfolio.
Ensure monitoring, documentation, facilitation, and direct engagement with customers for queries regarding health solutions & respond within a timely and appropriate manner.
Responsible for the effective and timeous delivery of high-quality services to customers.
Responsible for Business Reporting as required (internally & externally).
Manage and deliver contract reviews that are consistent with the overall business, health, and wellness strategy and/or SLA.
Strategically build relationships with identified stakeholders within the client organization to deliver on an integrated wellness solution.
Actively identifying new business opportunities within the region supporting the Life Health Solutions sales and marketing strategy.
Achieving the business growth targets and retain clients within the region, in line with the business strategy, by meeting short-, medium- and longer-term objectives.
Responsible for client contract renewals, client annual increases, client invoicing and client retention of assigned portfolio.
Source new and upselling opportunities within assigned portfolio.
Active leading, encourage and participation from all employees to achieve strategic objectives.
Provide direction and inspire positive work behaviours in line with Life Healthcare and Life Health Solutions code of conduct and workplace culture in the patch.
Leading, guiding, and managing the health staff and teams to ensure they receive the necessary information, infrastructure, logistics and functional support to achieve and meet their objectives.
Demonstrating visible leadership in respect of the Life values, operating model, and strategy.
Ensuring and driving optimal management of business governance to achieve sound business ethics, risk management and control with appropriate transparency and controls.
Escalation of identified risks to the correct reporting lines and follow-through on remedial actions required.
Requirements
The following qualifications and experience are required:
Matric or Grade 12 or Equivalent
Qualification in nursing /health care field.
A degree in Occupational Health
Certificate in Audiometry, Spirometry, Vision, Multidrug test, HIV counselling and dispensing. Registration, as an audiometric at SASOHN would be advantageous.
A business Degree/ or appropriate relevant qualification will be an added advantage.
A comprehensive understanding of DMRE requirements.
The individual must be a good professional role model. He/she must have good organization and management skills, be an effective business communicator and motivator, and have good interpersonal skills.
Computer literacy is essential and proficient in Word, Excel, and PowerPoint.
At least 5 years' experience in a health-related environment with management experience in Occupational Health, Emergency Care, Primary Health Care and Wellness, RFA industry will be an advantage.
Experience in administration, financial, payroll, leave management operations and human resource management (including communication and training).
In addition, the post holder will be in possession of a valid Code 08 Drivers Licence and have his/her own car available for his/her use. The vehicle must be reliable and have adequate insurance as travel between client sites is required.
Induction /clinical training and on the Job planned task observations for nursing staff is a critical requirement.
Competencies
Problem-solving, analysis and judgment
Resilience
Influencing skills
Motivating and developing people
Focus on quality and excellence.
Teamwork
Verbal & written communication skills
Business insight
Ability to manage and motivate staff.
Organizational awareness
Drive and energy
Excellence orientation
Ethical behavior
Building relationships & networking
Customer responsiveness
Statistical analysis and reporting
Proficient in clinic administration and data capturing.