Senior Relationship Manager
full-time
Job Summary
As a Relationship Manager, you'll be responsible for managing and developing relationships with clients of Priority Banking & Priority Private Banking to drive business growth and meet the bank's strategic objectives.
You'll help clients set wealth goals, manage investments, and create portfolios for long-term growth and stability.
You'll be supported by specialists in the areas of investment, insurance, products and treasury to provide clients with comprehensive solutions.
This is an opportunity for you to demonstrate your relationship management, sales, customer service and communications skills.
Our Relationship Managers can advance their careers across client segments or explore roles across Wealth and Retail Banking.
About our Wealth and Retail Banking business
We service more than 13 million individuals and small businesses, with a focus on the affluent segment which encompasses Private Banking, Priority Private, Priority Banking, and Premium.
In the mass retail space, we're focused on emerging affluent clients who will progress in their wealth journey with us and form the pipeline of future affluent clients.
We're a leading wealth manager in Asia, Africa and the Middle East, and our deep local presence and international network enables us to capture the strong structural tailwinds which are driving cross-border wealth flows.
Our comprehensive product propositions span across deposits, payments, financing, advisory, investments and bancassurance.
We're investing USD $1.5 billion in our Affluent banking business. Our investment focuses on affluent frontline teams, wealth and digital platforms, and client centres, as well as brand and marketing, to drive growth.
You'll join a growing franchise within Standard Chartered Group.
Key Responsibilities
Support our clients to meet their financial needs, as they progress through their career and life-stages.
Build relationships for the long-term and understand clients' financial needs and aspirations to grow, manage and protect their wealth, with appropriate investment solutions.
Stay ahead of the market and get regular market updates and investment insights from our Chief Investment Office (CIO) to share with clients.
Leverage myWealth digital and help clients to create custom portfolios, check performance and asset allocation based on CIO's advice.
Provide outstanding client experiences.
Skills and Experience:
Technical knowledge and expertise in consumer banking products (i.e. Treasury, Equities, Funds, Insurance, etc.).
Excellent communication, interpersonal and relationship building skills.
Self-starter and team player who enjoys working in an international environment.
Local language skills, client networks and experience.
Role Speciifc Technical Competencies:
Manage Conduct
Manage Risk
Manage People
Stakeholder Management
Affluent Client Relationship Management
Wealth Management
Effective Communication
Regulatory Environment - Financial Services
Addressing Customer Needs
KYC/CDD
Qualifications
A minimum of 10-12 years of experience in client acquisition, relationship management and retail banking.
Minimum of First Degree (Master's degree is an added advantage)
Professional Memberships, i.e., required for roles for continuous development/ improvement/awareness of current practices etc -
Bank training, i.e. mandatory & developmental - role specific, and regulatory/compliance bank wide & role specific, - E Learning - Anti Money laundering, Conflict of Interest, Rejecting bribery & Understanding Sanctions.
The CBN grades for this position are: Manager and Snr. Manager