Retail

Relationship Manager At Standard Chartered Bank

Standard Chartered Bank·Lagos, nigeria·Full Time·Internship
RetailFull TimeInternship
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Job Summary

  • As a Standard Chartered Relationship Manager, you'll be responsible for managing and developing relationships with high-profile clients to drive business growth and meet the bank's strategic objectives.
  • You'll provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements.

About Wealth and Retail Banking

  • We service more than 13 million individuals and small businesses, with a focus on the affluent segment which encompasses Private Banking, Priority Private, Priority Banking, and Premium.
  • In the mass retail space, we're focused on emerging affluent clients who will progress in their wealth journey with us and form the pipeline of future affluent clients.
  • We're a leading wealth manager in Asia, Africa and the Middle East, and our deep local presence and international network enables us to capture the strong structural tailwinds which are driving cross-border wealth flows.
  • Our comprehensive product propositions span across deposits, payments, financing, advisory, investments and bancassurance.
  • We're investing USD $1.5 billion in our Affluent banking business. Our investment focuses on affluent frontline teams, wealth and digital platforms, and client centres, as well as brand and marketing, to drive growth.
  • You'll join a growing franchise within Standard Chartered Group.

Key Responsibilities

  • Manage a portfolio of affluent clients, acquiring new customers
  • Deepening existing relationship and growing their portfolio.
  • Provide outstanding client experiences.
  • Delivering advisory led wealth solutions and sale of wealth management products.
  • Organised, follow-up leads, complete and record appointments, close customer requests.
  • Support our clients to meet their financial needs, as they progress through their career and life-stages.
  • Build relationships for the long-term and understand clients' financial needs and aspirations to grow, manage and protect their wealth, with appropriate investment solutions.
  • Keep abreast of market trends, new product offerings and the latest campaigns.
  • Ensuring regulatory compliance in how the clients' accounts are conducted
  • Maintaining high service client experience standard for our clients.

Skills and Experience:

  • Banking knowledge and sales experience for at least 7 years.
  • Excellent communication, interpersonal and relationship building skills.
  • Ability to learn new products and services quickly.
  • Market awareness and benchmarking.
  • Management information.
  • Work in a flexible and agile way.
  • Courageous, creative, responsive, and trustworthy.
  • Thrives in an international environment.
  • Enjoys being in a team, engaging with co-workers.
  • Motivated self-starter, identifying opportunities.
  • Maintains a high standard of personal conduct and lives our valued behaviours.
  • Manage Conduct
  • Manage Risk
  • Manage People
  • Stakeholder Management
  • Affluent Client Relationship Management
  • Wealth Management
  • Effective Communication
  • Regulatory Environment - Financial Services
  • Addressing Customer Needs
  • KYC/CDD

Qualifications

  • Minimum of B.sc(first degree) / Masters degree is an added advange.
  • Professional Memberships, i.e., required for roles for continuous development/ improvement/awareness of current practices etc -
  • Bank training, i.e. mandatory & developmental - role specific, and regulatory/compliance bank wide & role specific, - E Learning - Anti Money laundering, Conflict of Interest, rejecting bribery & Understanding Sanctions
  • Languages: i.e. those required for roles

The CBN grade for this position is : Deputy Manager

Key skills

BA/BSc/HNDMBA/MSc/MA
Apply Now

At a glance

Company

Standard Chartered Bank

Location

Lagos, nigeria

Employment

Full Time

Experience

Valid until

Not specified

Created

October 5, 2026

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