In this role, you would be responsible for:
Warehouse Space & Racking Controls
- Ensuring rented warehouse racks and paid storage space are used exclusively for items of valuefinished goods, saleable inventory, and materials with recognised book value
- Conducting periodic rack utilisation audits and reallocating or clearing any rented space holding non-qualifying items
- Maintaining an accurate rack/bin-location map always reconciled against the WMS/ERP system
Marketing Merchandise Control
- Ensuring every category of marketing merchandise held in the warehouse is covered by a signed Service Level Agreement (SLA) specifying the goods-in receiving process, required documentation, and maximum allowable storage period
- Tracking merchandise against SLA storage limits and proactively flagging, escalating, and clearing any merchandise approaching or exceeding its maximum storage time
- Declining to receive marketing merchandise where no valid SLA exists, escalating to management before accepting any exception
Inventory Ageing & Obsolescence Management
- Collaborating with Finance to produce and publish a monthly Inventory Ageing Report, giving management full visibility of inventory at risk
- Reviewing the ageing report monthly with Finance and relevant stakeholders to agree corrective actions and track them to closure
- Fully implementing the company Disposal Policy, ensuring obsolete, damaged, or written-off items are continually identified and disposed of within policy timelines with complete documentation and approvals
- Maintaining a disposal register/tracker and reporting disposal volumes, values, and ageing trends to management monthly
Imports & Logistics Compliance
- Coordinating inbound logistics with clearing agents, customs authorities, and government bodies to ensure smooth, compliant, and timely clearance of goods across borders
- Ensuring all import documentation (bills of lading, customs declarations, duty remission paperwork, permits) is accurate, complete, and audit-ready
- Executing duty remission and applicable customs schemes accurately, monitoring compliance conditions on an ongoing basis to protect the organisation from retrospective duty claims or penalties
- Escalating any compliance risk, customs query, or regulatory exposure to management and Finance/Legal without delay
- Establishing and enforcing standards for outbound logistics to ensure timely, accurate, and properly documented delivery of products
Inventory & Warehouse Operations
- Enforcing day-to-day inventory management practices (goods-in, put-away, picking, cycle counts, stock reconciliation) that ensure accuracy, transparency, and audit-readiness of stock records
- Leading root-cause investigation and corrective action on stock discrepancies, shrinkage, or unexplained variances
- Driving continuous improvement in warehouse processes to reduce cost, error rates, and turnaround time without compromising control
3rd Party Relations Management
- Ensuring 3rd party SLAsincluding courier services and order processingare adhered to fully without compromise
- Ensuring warehouse-related 3rd party contracts and agreements are renewed and updated on time
- Ensuring all claims to 3rd parties are lodged accurately and on time
- Regularly verifying that billing done by 3rd parties for warehouse and logistics functions is accurate and timely
- Training, coaching, and professionally developing all warehouse and logistics staff including Warehouse/Inventory Officers, Reverse Logistics Officers, Imports & Logistics Officers, and casual/contract staff
- Setting clear performance objectives, conducting regular performance reviews, and managing underperformance fairly and promptly
- Building a culture of accountability, integrity, and continuous improvement within the warehouse and logistics team
- Planning shift and resource coverage to always ensure adequate supervision and segregation of duties
Health, Safety & Compliance
- Ensuring all warehouse and logistics activities comply with health and safety regulations and company policies
- Ensuring the warehouse passes internal and external audits (finance, health & safety, customs) with no material findings
- Owning and closing out audit action points within agreed timelines
This is a managerial role (Job Band C2) based in Nairobi, Kenya, within the Warehouse & Logistics department. If successful, you would be reporting to the Head of Manufacturing. Your direct reports include Warehouse Officers, Reverse Logistics Officers, and Imports & Logistics Officers.
Your application should demonstrate:
Required Education & Experience
- Bachelor's degree (B.Com/BSc) in Supply Chain Management, Logistics, Business Administration, or a related field
- 5 - 8 years of progressive experience in warehouse, logistics, or supply chain management
- At least 2 years in a supervisory or managerial role
- Demonstrated experience in inventory controls, customs clearance, duty remission schemes, and cross-border logistics
- Strong knowledge of customs regulations, clearing procedures, and duty remission schemes, with ability to liaise effectively with clearing agents, customs authorities, and government bodies
- Demonstrated ability to enforce inventory and warehouse controls including racking discipline, SLA management, ageing analysis, and disposal policy execution
- Good understanding of finance procedures for stock valuation, ageing reporting, and disposal sign-off
- Excellent organisational and planning skills with strong attention to detail and accuracy
- Strong problem-solving, analytical, and numerical skills
- High proficiency in spreadsheet and data processing tools including Excel and Dynamics 365
- Strong leadership and people-management skills with a track record of developing and managing teams professionally
- Exceptional work ethic and integrity you enforce controls even when it's inconvenient
- Self-motivated with ability to prioritise and manage competing deadlines in a fast-paced environment
Preferred Skills & Qualifications
- Working knowledge of duty remission and customs bonded warehousing schemes within East Africa
- Experience operating an ERP/WMS platform (e.g., Microsoft Dynamics 365, SAP, or similar)
- Familiarity with Lean, 5S, or continuous improvement methodologies in a warehousing environment
- Prior exposure to FMCG, manufacturing, or distribution supply chains operating in African markets
- Professional certification such as CIPS, CILT, or APICS/CSCP is an added advantage