Job Summary
Job Summary
The Medical Assistant (Ambulance and Clinic Operations) provides safe ambulance transportation services and emergency medical response for UN personnel and authorized clients.
The role supports emergency response operations, patient transport, clinic logistics, inventory management and administrative functions within the Joint Medical Service.
The position works under the direct supervision of the Head Nurse and receives technical guidance from the Chief Medical Officer or designated health personnel.Key ResponsibilitiesTransport and Emergency Medical Response
Key Responsibilities
Transport and Emergency Medical Response
Assist in emergency medical responses, including patient stabilization, monitoring, evacuation and transfer to higher-level healthcare facilities.
Operate ambulances and emergency response vehicles in compliance with traffic, safety and security regulations.
Maintain vehicle logs, fuel records, mileage records, transport documentation and inspection reports.
Ensure confidentiality of patient medical information in accordance with professional standards and UN policies.
Conduct routine vehicle inspections to ensure ambulances remain operational, safe and adequately equipped.
Report vehicle defects and maintenance requirements promptly.
Participate in emergency preparedness exercises, occupational safety programmes and health promotion activities.
Support maintenance of emergency response databases and records used for quarterly and annual reporting.
Provide support to reception and patient triage services when required.Medical Logistics Support
Medical Logistics Support
Assist in maintaining emergency medical equipment and supplies to ensure operational readiness.
Support receipt, storage, distribution and inventory management of medical supplies and equipment.
Track and monitor deliveries of medical items.
Conduct regular inventory inspections and identify defective, expired or missing supplies.
Assist with stock counts, inventory reconciliation and disposal of expired or unserviceable items.
Maintain accurate records of medicines, consumables, emergency kits and medical equipment.
Monitor stock levels and expiry dates.
Support collection and analysis of operational data and preparation of reports and presentations.
Assist in updating information materials, brochures, web content and related documentation.
Perform other duties as assigned.Required QualificationsEducation
Required Qualifications
Education
Completion of High School Diploma or equivalent is required.Mandatory Certifications
Mandatory Certifications
Valid Driving License Class D1 with PSV endorsement.
Recognized certification in Emergency Medical Technician (EMT), Paramedicine, Advanced Emergency Medical Care, (adsbygoogle=window.adsbygoogle||[]).push({});Clinical Medicine or equivalent emergency medical qualification.
Valid certification in Emergency Vehicle Operations (EVOC) or Ambulance Operations.
Certification in Basic Life Support (BLS).Desirable Certifications
Desirable Certifications
Advanced Cardiac Life Support (ACLS).
Pre-Hospital Trauma Life Support (PHTLS) or equivalent emergency care certifications.
Qualifications in Office Administration or a related field.Work Experience
Work Experience
Minimum three (3) years of progressively responsible experience in ambulance driving.
At least two (2) years of experience in emergency medical services, emergency response or pre-hospital patient care.
Experience in office administration or general office support is desirable.
One (1) year or more of experience in data analytics or related areas is desirable.Core CompetenciesProfessionalism
Core Competencies
Professionalism
Knowledge of ambulance operations, road safety practices and emergency transport procedures.
Understanding of emergency medical care, patient handling and first aid principles.
Ability to analyze and interpret operational data for decision-making purposes.
Strong commitment to quality service, professionalism and confidentiality.Teamwork
Teamwork
Ability to work collaboratively with colleagues and healthcare teams.
Willingness to contribute to shared goals and support team decisions.
Strong interpersonal and collaboration skills.Client Orientation
Client Orientation
Strong commitment to client care and service delivery.
Ability to build trust and maintain productive relationships with service users.
Ability to identify needs and respond effectively and professionally.Languages
Languages
Fluency in English is required.
Proficiency in either Kiswahili or Swahili is required.