The United Nations Office at Nairobi (UNON) is the UN headquarters in Africa and the Director-General of UNON is the representative of the Secretary-General in Kenya. UNON supports programme implementation of the United Nations Environment Programme (UNEP), the United Nations Human Settlements Programme (UN-HABITAT) and the Resident Coordination System (RCS) globally, as well as other UN offices in Kenya, by providing administrative, security, conference and information services.The post is located in the Infrastructure Management Section (IMS), within the Information and Communications Technology Service (ICTS) in the Division of Administrative Services (DAS) in UNON at the Nairobi duty station.ResponsibilitiesServer Operations and Administration
Responsibilities
Server Operations and Administration
Install, configure, test, deploy and maintain physical and virtual server infrastructure, including Local Area Networks (LANs), Windows Server, Linux, Unix, virtualization platforms, open-source systems, Citrix, database systems, Internet and web services, DNS, DHCP, mail relay systems, Active Directory and security software.
Administer, manage, monitor and provide technical support for physical and virtual server infrastructure, ensuring optimal performance, availability, reliability and security.
Independently manage and support Windows, Linux, Unix and other open-source server operating systems with minimal supervision.
Perform troubleshooting and root-cause analysis of server, virtualization and infrastructure-related issues.
Escalate unresolved problems to higher-level support in accordance with established procedures.
Liaise with IT Service Desk teams and user departments to maintain efficient, reliable and secure server operations.
Perform 24x7 operational support for assigned systems and services as required.
Assist in identifying requirements for new systems and opportunities for re-engineering or enhancing existing systems and infrastructure.
Respond to requests from user offices and assist in deployment and configuration of systems to ensure compliance with infrastructure standards and best practices.
Implement, monitor, test and review server backup, recovery and restoration processes.
Collect, analyze and report on infrastructure performance, capacity, availability and reliability metrics.
Maintain comprehensive and up-to-date documentation of server systems, operational procedures, configurations and administration activities.
Ensure compliance with organizational policies, security standards and industry best practices.Service Installation, Configuration and Support
Service Installation, Configuration and Support
Receive and log problem calls or service requests in the automated tracking system.
Resolve problem tickets and service requests at first contact whenever possible.
Perform scheduled service requests including equipment replacement, installation, software installation, LAN connectivity and site surveys.
Diagnose, resolve and troubleshoot hardware, software and connectivity problems.
Log all actions taken within the automated tracking system.
Act as a problem escalation point for technical staff.
Escalate issues in accordance with established procedures.
Detect recurring problem patterns and recommend solutions.Procurement and Logistics
Procurement and Logistics
Receive, inspect and verify Data Centre, network, server and end-user computing assets delivered by vendors and suppliers.
Record and maintain asset information and transactions within organizational inventory and asset management systems.
Initiate, prepare and manage requisitions for hardware, software, licenses, subscriptions, applications, network equipment and ICT services through the Enterprise Resource Management (ERM) system.
Monitor inventory levels, maintenance contracts, software licenses and equipment lifecycles.
Coordinate with procurement, finance, vendors and user departments throughout the procurement lifecycle.
Recommend acquisition, upgrades, replacement or disposal of ICT assets and infrastructure.
Perform hardware preparation, configuration, testing, imaging and deployment activities.
Sort, store, track and manage ICT equipment and materials.
Prepare and issue ICT equipment and software while maintaining inventory accountability.
Ensure compliance with procurement, security, asset management and inventory control policies.
Liaise with ICT units, vendors and user departments to support procurement planning (adsbygoogle=window.adsbygoogle||[]).push({});and service delivery.Data Centre, Switch Rooms and Structured Cabling
Data Centre, Switch Rooms and Structured Cabling
Manage and maintain campus-wide Data Centre and Switch Room facilities in compliance with ISO, TIA, ASHRAE and organizational standards.
Oversee operational monitoring, environmental management, capacity planning and maintenance activities.
Coordinate with stakeholders to ensure infrastructure services meet business requirements and service-level expectations.
Lead and manage the campus-wide structured cabling infrastructure and support team.
Plan, implement and monitor structured cabling installations, upgrades, testing and remediation activities.
Provide technical leadership in troubleshooting connectivity and cabling issues.
Assist in planning Data Centre capacity, including rack space, cooling, power and infrastructure growth.Service Coordination
Service Coordination
Supervise technical, service coordination and logistical staff for special projects when required.
Receive and log service requests in the request management system.
Create and assign work orders according to established procedures.
Monitor work assignments and project progress.
Liaise with other ICT units to facilitate completion of service requests.
Provide advice to clients regarding ICT standards and workflow processes.
Perform quality assurance procedures to ensure client satisfaction.
Address escalated problems and monitor them to resolution.
Detect problem patterns and recommend solutions.
Keep abreast of ICT standards and emerging technologies.
Provide basic training to end-users on standard systems and applications.
Provide guidance and training to new and junior technical staff.
Prepare, maintain and update files, documentation and internal databases.
Draft end-user and technical documentation and reports.
Perform other duties as required.Education
Education
High school diploma or equivalent is required.
Supplemental courses or technical certification in Information Technology or a related field is required.
CompTIA A+ certification is required.
Microsoft Azure Cloud Fundamentals certification is required.Work Experience
Work Experience
A minimum of seven (7) years of progressively responsible experience in information systems, server administration, data centre operations, network infrastructure management, ICT support services, or a related field is required.
The minimum years of experience is reduced to five (5) years for candidates who possess a first-level university degree.
Experience administering and managing Linux, Windows and virtual server environments, including configuration, deployment, monitoring, maintenance, security and troubleshooting, is required.
Experience managing Data Centre facilities and Switch Room operations, including environmental monitoring, power, cooling and infrastructure management, is required.
Experience administering and supporting open-source databases, web applications and related technologies such as Apache, MySQL, MariaDB and PostgreSQL is desirable.
Experience in ICT service delivery, end-user support, vendor coordination and client engagement is desirable.
Experience in scripting, infrastructure automation, enterprise backup and recovery, disaster recovery solutions and automation tools is desirable.
Experience preparing technical documentation, standards, reports and operational procedures is desirable.
Demonstrated ability to work independently, manage multiple priorities and provide technical leadership is desirable.Languages
Languages
English and French are the working languages of the United Nations Secretariat.