Retail

Telesales Team Lead At M-kopa

M-KOPA·Lagos, nigeria·Full Time·Onsite
RetailFull TimeOnsite
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What You'll Do

  • Lead, coach, and mentor telesales agents across voice and non-voice channels (Freshdesk, Fresh Chat, social media, calls), and drive outbound teams to consistently hit sales, revenue, and conversion targets
  • Monitor performance against KPIs, sales volume, conversion rates, wait times, QA scores, CRM accuracy, daily, weekly, and monthly, addressing gaps proactively and conducting regular reviews with actionable goals
  • Collaborate cross-functionally across Inbound, Outbound, Growth, Product, Retail, and marketing teams to execute sales strategies, campaigns, and retention initiatives
  • Oversee sales and operations fulfilment, including delivery coordination between agents, DSRs, and retail teams, stock availability, and escalation of fulfilment risks
  • Ensure quality and compliance across all channels, managing call quality standards, resolving escalated customer issues, and identifying upselling opportunities during interactions
  • Use data analytics to spot customer interaction patterns and trends, and turn insights into recommendations for senior management.

What You'll Need

  • Bachelor's Degree in Business Administration, Marketing, Communications, or a related field with demonstrated 2+ years of experience in leadership role either in telesales, customer service, or sales management, specializing in non-voice channels such as email, chat, or social media
  • Strong leadership and team management ability, with proficiency in CRM systems, telephony, and sales automation tools
  • Proven analytical skills, trend recognition, and data-informed decision-making.

Key skills

BA/BSc/HND
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At a glance

Company

M-KOPA

Location

Lagos, nigeria

Employment

Full Time

Experience

Valid until

Not specified

Created

September 24, 2026

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