Retail

Telesales Officer At Bluewave New Energy Technology Nigeria Company Limited

BlueWave New Energy Technology Nigeria Company Limited ·Lagos, nigeria·Full Time·Onsite
RetailFull TimeOnsite
-

Department

Sales Department / Call Centre

Reports To

Telesales Supervisor / Sales Manager

Main Objective

Convert sales leads into orders through telephone calls and WhatsApp follow-up

This is a sales position, not a general customer-service role. The successful candidate will be responsible for individual sales and conversion targets.

Key Responsibilities

Outbound Sales Calls

  • Call potential customers from company-provided lead lists.
  • Contact customers generated through advertising, social media, retail stores, exhibitions, referrals, and dealer channels.
  • Identify customers' power problems, product requirements, budgets, and expected purchase timelines.
  • Introduce BlueWave inverters, lithium batteries, portable power stations, and solar energy storage solutions.
  • Professionally handle customer questions and objections.

Customer Needs Assessment

  • During each call, the Telesales Officer should identify:
  • Whether the customer is a residential user, commercial customer, installer, or dealer.
  • Whether the customer currently uses grid power, a generator, solar power, or another energy source.
  • Whether the customer's main problem is power outages, high diesel costs, high electricity bills, or insufficient backup power.
  • Whether the customer requires equipment only, installation services, or an installment-payment plan.
  • The customer's budget, decision-maker, location, and expected purchase date.

Lead Conversion

  • Follow up consistently with interested customers.
  • Send product information, quotations, photos, videos, and payment details.
  • Arrange customer visits to the office, showroom, or project site.
  • Refer engineering customers to the appropriate sales engineer for load assessment or site inspection.
  • Encourage customers to pay a deposit, down payment, or full payment.
  • Follow up with customers who have not purchased and record the reason for non-conversion.
  • Maintain a clear next action for every active customer.

WhatsApp Sales Follow-Up

  • Send approved product information and quotations through WhatsApp.
  • Maintain professional and organized customer communication.
  • Follow up according to the customer's buying stage.
  • Share approved promotional offers, financing information, and energy solutions.
  • Avoid excessive or unplanned messages that may disturb customers.

Customer Data and CRM Management

  • Record every customer call, requirement, objection, and follow-up action in the CRM system or approved company tracking sheet.
  • Correctly classify each customer under the appropriate sales stage:
  • New Lead Contacted Qualified Requirement Quotation Sent Appointment Booked Awaiting Payment Sold Follow-Up Later / Invalid
  • Ensure customer records are complete, accurate, and traceable.
  • Submit daily telesales reports.
  • Protect all company and customer information.

Customer Retention and Repeat Sales

  • Conduct customer satisfaction follow-up after purchase.
  • Identify additional product, battery expansion, or upgrade requirements.
  • Encourage customer referrals and repeat purchases.
  • Refer technical complaints to the technical support or after-sales department.
  • Follow up to confirm that reported issues have been properly resolved.

Qualifications and Requirements

Minimum Requirements

  • OND, HND, or Bachelor's degree.
  • Previous experience in telesales, call-centre operations, customer service, or direct sales.
  • Ability to use telephone systems, WhatsApp, Excel, CRM software, and basic office applications.
  • Clear, polite, confident, and persuasive communication skills.
  • Ability to work under sales targets, call-volume targets, and conversion-rate targets.
  • Must be available to work on-site in Lagos.
  • Strong customer follow-up and record-keeping ability.

Preferred Experience

  • Candidates with experience in any of the following industries will have an advantage:
  • Solar energy, inverters, lithium batteries, or energy storage
  • Consumer electronics, mobile phones, or home appliances
  • Real estate, insurance, financial services, or installment-payment businesses
  • E-commerce, call-centre sales, or fast-moving consumer goods
  • B2B dealer development or commercial project sales

Required Personal Qualities

  • Comfortable making frequent sales calls.
  • Able to remain confident after customer rejection.
  • Able to identify genuine purchasing interest quickly.
  • Skilled at asking relevant questions rather than only reading a sales script.
  • Strong follow-up discipline and closing mindset.
  • Honest, punctual, responsible, and target-driven.
  • Able to take ownership of assigned leads and sales results.

Key Performance Indicators

KPI

Minimum Standard

Daily outbound calls

At least 80

  • Daily meaningful customer conversations

At least 25

  • Daily new qualified leads

At least 8

  • Customer-record completion rate

At least 95%

  • On-time quotation follow-up rate

At least 95%

  • Qualified lead conversion rate

At least 6%

  • Customer appointments or visits
  • Based on monthly target
  • Personal sales revenue
  • Based on monthly sales target

Definition of a Meaningful Customer Conversation

The following do not count as meaningful conversations:

  • The call was not answered.
  • The customer immediately ended the call.
  • The telephone number was incorrect.
  • The officer did not assess the customer's needs.
  • No next follow-up action was agreed or recorded.
  • A meaningful customer conversation must include:
  • Confirmation of the customer's identity.
  • Identification of the customer's basic requirement.
  • Assessment of the customer's level of interest.
  • Agreement on the next action.
  • Complete recording of the conversation.

Compensation and Career Development

BlueWave offers:

  • Basic salary
  • Sales commission
  • Monthly performance incentives
  • Product and sales training
  • Career-development opportunities

Career Path

Telesales Officer Senior Telesales Officer Telesales Team Leader Telesales Supervisor Call Centre Manager

Employment and Compliance Requirements

  • Customer information must be treated as confidential.
  • Company leads must not be transferred, deleted, copied, or used for personal business.
  • Employees must not offer unauthorized prices, discounts, credit terms, or commitments.
  • False call records, fake customer leads, and false sales reports are prohibited.
  • All customer communication and follow-up activity must be recorded.
  • Employees must comply with company sales procedures, pricing policies, and reporting requirements.

Key skills

ONDBA/BSc/HND
Apply Now
Send your CV along with a cover letter tohr@bluewave.top

Please use the job title as the subject line of your email.

At a glance

Company

BlueWave New Energy Technology Nigeria Company Limited

Location

Lagos, nigeria

Employment

Full Time

Work style

Onsite

Experience

Valid until

Not specified

Created

July 20, 2026

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