Telemarketer

Key Responsibilities include, but are not limited to:

Sales and Target Achievement

• Achieve individual weekly and monthly sales targets.
• Contribute to departmental and company sales objectives.
• Effectively manage daily activities to maximize sales opportunities.
• Demonstrate accountability for performance and productivity.
• Maintain a strong focus on conversion rates and quality business acquisition.

Lead Management and Product Promotion

• Contact prospective customers using leads provided through various channels.
• Present and explain product features, benefits, terms, and exclusions clearly and accurately.
• Utilize approved sales scripts and sales tools in accordance with company standards.
• Build customer interest and identify suitable product solutions.
• Handle customer objections professionally and confidently.
• Accurately complete applications and proposals with all required customer information.

Compliance and Regulatory Requirements

• Adhere to all company policies, processes, and compliance requirements.
• Ensure all mandatory disclosures are communicated during customer interactions.
• Comply with FAIS, POPIA, and other applicable regulatory requirements.
• Protect customer information and maintain confidentiality at all times.
• Avoid providing financial advice beyond authorized guidelines.

Quality Assurance and Accuracy

• Maintain high standards of accuracy when capturing customer information.
• Ensure banking details, contact information, and application data are correctly recorded.
• Conduct sales calls professionally and ethically.
• Minimize errors, deductions failures, cancellations, and clawbacks.
• Consistently meet quality assurance standards.

Customer Service and Complaint Resolution

• Deliver exceptional customer service in every customer interaction.
• Communicate professionally, respectfully, and courteously.
• Escalate customer concerns and complaints promptly to management.
• Assist with investigations and complaint resolution when required.
• Build and maintain positive customer relationships.

Reporting and Administration

• Complete all required reports accurately and within required deadlines.
• Maintain accurate customer records and call notes.
• Participate in coaching sessions, training, and performance reviews.
• Support departmental initiatives and business projects when required.

Requirements

MINIMUM CRITERIA AND PRE-REQUISITE COMPETENCIES

Education

• Grade 12 (Matric) or equivalent qualification.
• Call Centre or Sales certification will be advantageous.
• FAIS accreditation will be advantageous.

Experience

• Minimum 1 years' experience in a telemarketing, telesales, or call centre sales environment.
• Proven track record of achieving sales targets.
• Experience in insurance, financial services, or direct marketing environments will be advantageous.
• Experience working with CRM or sales systems.

Technical Skills

• Proficient in Microsoft Office (Word, Excel, Outlook).
• Good typing and data-capturing accuracy.
• Ability to work with multiple systems simultaneously.
• Strong telephone communication skills.

PRE-REQUISITE COMPETENCIES

Technical Competencies

• Sales and negotiation skills
• Objection handling
• Customer relationship management
• Product knowledge
• Data capturing accuracy
• Reporting and administration
• Compliance awareness
• Computer literacy

Behavioural Competencies

• Customer-focused
• Results-driven
• Achievement-oriented
• Professional integrity
• Strong communication skills
• Resilience and persistence
• Accountability
• Teamwork and collaboration
• Adaptability
• Attention to detail
• Time management
• Positive attitude and high energy levels