Description

Select, build, lead, manage, motivate and reward a sales team in order to make sure that they consistently achieve and exceed the targets of their key performance areas while operating within the framework of the business values.
You will be working for a well-established company that is over 100 years old with strong values. An organization that values employee development and rewards excellent performance.

Primary Duties and Responsibilities Include:

Ensure premium income targets are achieved and exceeded.
Deliver world-class quality sales in alignment with Regulatory standards.
Ensure that lapse ratios are reduced.
Maintain operational protocols to ensure compliance.
Ensure that his/her team make fully compliant sales that convert and persist.
Ensure that the team displays the correct sales behaviour by following the scripts.
Listen to at least 2 calls per telemarketer per week to ensure compliance.
Handle both inbound & outbound calls, which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
Ensure team discipline and uphold company values
Handle customer service inquiries and problems
Coach and develop team.
Investigate and compile reports on fraudulent cases/non-compliance issues.
Ensure that the submitted business is processed
Deal with elevated queries and problems

Requirements

Minimum Qualifications

Knowledge and Experience

Supervisor - Direct Marketing Soweto (gauteng)

Key skills