Engineering

Support Engineer

Communicate Recruitment·Cape Town, Western Cape, south-africa·FULL_TIME
Engineeringentry-levelFULL_TIME
-Closes Nov 28, 2026

Job Description: Provide Level 1 technical support to users via phone, email, and remote support tools, ensuring issues are resolved efficiently and professionally. Log, manage, and escalate support tickets where required while delivering a high standard of customer service. Assist with troubleshooting Windows, Microsoft 365, hardware, software, and basic network-related issues. Skills & Experience: Strong customer service and communication skills Excellent written and spoken English Solid understanding of Windows operating systems Basic knowledge of Microsoft 365 applications and services Ability to diagnose and troubleshoot common IT issues Exposure to ticketing systems (e.g. ServiceNow, Freshservice, Zendesk, Jira Service Management) Experience using remote support tools is advantageous Strong problem-solving skills and attention to detail Ability to work effectively in a fast-paced support environment Relevant IT qualification, certification, or equivalent experience preferred Qualification: CompTIA A+ Certification CompTIA Network+ Certification Relevant IT Diploma, Degree, or equivalent technical qualification advantageous Microsoft certifications beneficial Exposure to Active Directory and user account administration Basic networking knowledge (DNS, DHCP, TCP/IP) Experience supporting desktop, laptop, and mobile devices Previous experience in an IT helpdesk or service desk environment Connect with us on and Register your CV to create a profile or to view all our Jobs in Information Technology. One of the best Developer Recruitment Agencies in Cape Town. Let us assist you with your IT careers. For Further C# Developer jobs, C++ Developer jobs, Java Developer jobs, .Net Developer careers, Angular Developer and Full stack developer jobs.

Apply Now

At a glance

Company

Communicate Recruitment

Location

Cape Town, Western Cape, south-africa

Employment

FULL_TIME

Experience

entry-level

Valid until

November 28, 2026

Created

October 29, 2026

More opportunities

Similar roles you might like

Technical Solutions Manager

Mirror Images

Pretoria, Gauteng, south-africa

FULL_TIME

Key Responsibilities: Supervise and coordinate ICT technicians and support engineers Allocate and prioritise service requests, installations and projects Monitor team productivity, performance, and SLA adherence Provide mentoring, coaching, and technical guidance Do installation costings and quotations Must have own vehicle and a valid driver's license Must be fully bilingual - Afrikaans and English Oversee installation, configuration, and support of: Network infrastructure (routers, switches, firewalls, Wi-Fi) CCTV Access Control VoIP and PABX systems Cloud solutions (e.g., Microsoft 365, hosted services, backups) End-user computing (desktops, laptops, mobile devices) Ensure timely resolution of incidents, service requests, and escalations Maintain high system uptime and service reliability Act as the primary escalation point for complex ICT issues Troubleshoot and resolve advanced networking and systems problems Support major incident management and root cause analysis Ensure proper documentation of issues and resolutions Assist in planning and executing ICT projects and rollouts Ensure installations meet design specifications and client requirements Coordinate with internal teams and third-party vendors Ensure compliance with SLAs (response and resolution times) Analyse recurring issues and implement preventative measures Drive improvements in first-time fix rates and service efficiency Provide technical support and advisory services to clients Participate in client meetings where required Ensure a high level of customer satisfaction and professionalism Ensure accurate task updates, reporting, and documentation Track asset management, licensing, and configurations Provide reports on performance, incidents, and service trends Ensure adherence to IT security policies and best practices Maintain backup, disaster recovery, and cybersecurity standards Ensure compliance with company policies and relevant regulations Monitor team performance, productivity, and efficiency Conduct performance reviews and identify training needs Build and maintain strong relationships with key clients Key Performance Indicators (KPIs) SLA compliance MTTR (response and resolution times) Task resolution rates and backlog management System uptime and reliability First-time fix rate Customer satisfaction scores Team productivity and utilisation

a day ago

It Support Technician – South Africa

My IT Crew

Remote, south-africa

Full Time

Ready to Build Solutions That Matter? Join My IT Crew as an IT Support Technician At My IT Crew, we believe great IT support is about more than resolving technical issuesit's about creating exceptional experiences for every client we serve. Since 2016, we've grown by focusing on technical excellence, accountability, and building lasting relationships with both our clients and our team members. If you enjoy solving challenging problems, working in a collaborative environment, and continuously expanding your technical skills, we'd love to meet you. Position: IT Support Technician Location: Remote Department: Service Delivery Schedule: 9:00 AM – 6:00 PM EST (New York Time) What You'll Be Doing As a Support Engineer, you'll work directly with our clients to diagnose, troubleshoot, and resolve a wide variety of technical issues while delivering an outstanding support experience. In this role, you will: Troubleshoot Windows workstations, Microsoft 365, servers, networking equipment, VoIP systems, and other business technologies. Manage support requests from beginning to resolution while keeping clients informed throughout the process. Prioritize tickets effectively, handle escalations professionally, and ensure service level expectations are consistently met. Work closely with teammates on complex technical issues and collaborate across departments when needed. Create and maintain detailed documentation that improves internal processes and helps build a stronger knowledge base. Coordinate with third-party vendors when necessary to resolve client issues efficiently. Participate in team meetings, technical training sessions, and continuous improvement initiatives. Deliver proactive, customer-focused support that builds trust and long-term client relationships. What We're Looking For We're looking for someone who enjoys solving technical challenges, communicates well with clients, and thrives in a collaborative MSP environment. Required Qualifications Previous experience working for a Managed Service Provider (MSP) is required. Strong hands-on experience supporting Windows Server, Active Directory, Group Policy, DNS, and DHCP. Experience administering Microsoft 365 environments. Solid understanding of virtualization technologies such as Hyper-V. Strong networking fundamentals with experience troubleshooting switches, firewalls, wireless networks, and connectivity issues. Experience using remote support tools, Remote Desktop, and RemoteApp technologies. Excellent troubleshooting and analytical skills with the ability to prioritize multiple issues. Strong written and verbal communication skills with a customer-first mindset. A team-oriented attitude with a willingness to share knowledge and continuously learn. Why Join My IT Crew? Work remotely with a collaborative and supportive team. Be part of a company where your ideas and contributions genuinely matter. Gain exposure to a wide range of technologies across multiple client environments. Access modern tools, well-maintained documentation, and ongoing technical training. Grow your career in an organization that values initiative, accountability, and continuous improvement. If you're looking for a role where your technical expertise makes a real difference and you enjoy supporting multiple business environments, we'd love to hear from you. Apply today and become part of a team that's passionate about solving problems and helping clients succeed. Originally posted on Himalayas

a day ago

Maintenance Technician

Profile Personnel

Kariega, south-africa

FULL_TIME

Maintenance Technician Our client is seeking a highly experienced Mechanical Technician to join the Paint shop maintenance team. The successful candidate will be responsible for the maintenance of a vast variety of complex mechanical systems. KEY REQUIREMENTS Conduct world class preventative maintenance on all Paint shop facilities Swiftly respond to breakdowns and perform corrective maintenance Monitor and adjust equipment for peak performance Conduct plant start-up & switch-off procedures Ensure equipment and tools are maintained to fully comply with OHS standards Record production stoppages using existing documentation and online platforms to track equipment uptime Support engineering teams during the introduction of new facility installations or upgrades Spare part management Minimum Qualifications: Mechatronics or Mechanical Engineering Degree alternatively a National diploma (ND) with a trade as a fitter or Millwright Experience: A minimum of 5 years’ relevant experience (after graduating) in a large manufacturing environment Be able to diagnose, repair and maintain a large variety of mechanical systems Be able to understand and maintain complex mechanical systems Preventative maintenance Read and interpret technical documentation Understanding PLC controlled systems Be able to operate HMI’s Skilled using tools and being able to utilize lifting tackle to repair large equipment Candidates are also welcome to submit their CVs directly on our website at for consideration for this role Please note that only shortlisted candidates will be contacted. Should you not receive a response within 14 days, kindly consider your application unsuccessful.

3 days ago

Mechanical Technician (automotive)

Staff Solutions Recruitment

Uitenhage, Eastern Cape, south-africa

FULL_TIME

KEY REQUIREMENTS Conduct world class preventative maintenance on all paint shop facilities Swiftly respond to breakdowns and perform corrective maintenance Monitor and adjust equipment for peak performance Conduct plant start-up & switch-off procedures Ensure equipment and tools are maintained to fully comply with OHS standards Record production stoppages using existing documentation and online platforms to track equipment uptime Support engineering teams during the introduction of new facility installations or upgrades Spare part management REQUIREMENTS Minimum Qualifications: Mechatronics or Mechanical Engineering Degree alternatively a National diploma (ND) with a trade as a fitter or Millwright Experience: A minimum of 5 years' relevant experience (after graduating) in a large manufacturing environment Be able to diagnose, repair and maintain a large variety of mechanical systems Technical & Behavioral Competencies: Be able to understand and maintain complex mechanical systems Preventative maintenance Read and interpret technical documentation Understanding PLC controlled systems Be able to operate HMI's Skilled using tools and being able to utilize lifting tackle to repair large equipment Highly experienced in problemsolving Basic computer skills (MS office)

3 days ago

Senior Endpoint Engineer (12 Month Contract)

Recru-it

South Africa, south-africa

Default

The Endpoint and Identity Support Engineer will provide dedicated technical support for the endpoint, identity and authentication components that underpin Client’s Cisco Secure Access environment. The role will work closely with the Cisco Secure Access Lead Engineer / Architect to support deployment, troubleshooting and operational readiness across the end-user computing and Microsoft identity environment.Key responsibilities will include: Support the deployment, configuration and troubleshooting of Cisco Secure Client across the Client endpoint estate. Investigate endpoint-related installation, upgrade, connectivity and authentication issues, including root cause analysis of failed or inconsistent deployments. Support integration and troubleshooting across Microsoft Entra ID, Active Directory, MFA and certificate-based authentication. Assist with identity, device and authentication dependencies affecting Cisco Secure Access onboarding and user connectivity. Support endpoint configuration and software distribution using Client’s existing endpoint management tooling, where applicable. Work with the CSA Lead Engineer to ensure endpoint configurations and deployment methods remain aligned with the overall Cisco Secure Access, SASE and Zero Trust architecture. Support testing, remediation and production-readiness activities for new users, devices and access scenarios. Maintain operational procedures, troubleshooting guides and relevant runbook content. Provide ongoing technical support and knowledge transfer to Client operational teams. Desired Skills: Microsoft Entra ID endpoint management Cisco Secure Access AD

6 days ago

Registered Professional Land Surveyor

Trevor Cufflin Surveys

Hartebeespoort, North-West, South Africa, south-africa

Other

Company Description Trevor Cufflin Surveys is a professional land surveying firm based in Hartebeespoort, providing precise and reliable surveying services for residential, commercial, and infrastructure projects. The company focuses on accurate measurements, rigorous quality standards, and clear documentation to support engineers, architects, and property developers. Team members work with modern surveying instruments and software to deliver dependable data and maps. Trevor Cufflin Surveys values integrity, professionalism, and safety, and offers opportunities for surveyors to work on diverse projects in the region.Role Description The Registered Professional Land Surveyor will perform on-site field surveys and office-based survey calculations for various land development and construction projects in and around Hartebeespoort. Day-to-day tasks include planning and executing topographic, boundary, and construction surveys; operating GPS, total station, and other survey instruments; and ensuring data is collected to professional and regulatory standards. The role includes preparing survey reports, drawings, and legal descriptions; checking and validating measurements; and coordinating with clients, engineers, and other stakeholders to clarify survey requirements. The surveyor will also oversee field crews when required, maintain equipment, ensure compliance with applicable surveying regulations, and contribute to project timelines and quality control. This is an on-site role based in Hartebeespoort.Qualifications Registration as a Professional Land Surveyor (or equivalent recognized surveying registration), with good standing and familiarity with relevant land surveying legislation and standards.Proficiency in using modern surveying instruments (e.g., total stations, GNSS/GPS equipment, levels) and related field data collection methods.Experience with surveying and CAD/geomatics software (e.g., AutoCAD, Civil 3D, or similar) for processing survey data, creating plans, and preparing deliverables.Strong skills in measurement verification, data analysis, and quality assurance to ensure accurate, defensible survey outputs.Ability to read and interpret engineering drawings, site plans, deeds, and legal property descriptions.Effective communication and collaboration skills for working with clients, colleagues, and project teams, including clear reporting and documentation.Demonstrated ability to work safely on-site, manage time and priorities, and adapt to changing project and field conditions.Relevant tertiary qualification in land surveying, geomatics, or a related field; experience in local or regional surveying practice in Hartebeespoort or surrounding areas is beneficial.

6 days ago