The Endpoint and Identity Support Engineer will provide dedicated technical support for the endpoint, identity and authentication components that underpin Client’s Cisco Secure Access environment. The role will work closely with the Cisco Secure Access Lead Engineer / Architect to support deployment, troubleshooting and operational readiness across the end-user computing and Microsoft identity environment.Key responsibilities will include:
Support the deployment, configuration and troubleshooting of Cisco Secure Client across the Client endpoint estate.
Investigate endpoint-related installation, upgrade, connectivity and authentication issues, including root cause analysis of failed or inconsistent deployments.
Support integration and troubleshooting across Microsoft Entra ID, Active Directory, MFA and certificate-based authentication.
Assist with identity, device and authentication dependencies affecting Cisco Secure Access onboarding and user connectivity.
Support endpoint configuration and software distribution using Client’s existing endpoint management tooling, where applicable.
Work with the CSA Lead Engineer to ensure endpoint configurations and deployment methods remain aligned with the overall Cisco Secure Access, SASE and Zero Trust architecture.
Support testing, remediation and production-readiness activities for new users, devices and access scenarios.
Maintain operational procedures, troubleshooting guides and relevant runbook content.
Provide ongoing technical support and knowledge transfer to Client operational teams.
Desired Skills:
Microsoft Entra ID
endpoint management
Cisco Secure Access
AD