The Supermarket Manager is responsible for the overall performance of the supermarket and reports to the General Manager.
The role manages sales and margins, inventory and suppliers, cash and financial controls, store operations and facilities, delivery services, staff and customer service, so that the branch is profitable, well stocked, clean, safe and compliant.
The Supermarket Manager also leads marketing and promotions for the branch, keeps accurate records and reports, and works with the General Manager, the Business Administration Manager (South-South) and the accountant to meet the company's standards and objectives.
Key Responsibilities
Sales and Commercial Performance:
Achieve the monthly and quarterly sales, gross margin and basket-value targets set for the branch, and track performance against them daily.
Review sales by category, product and shift, and take corrective action (pricing, display, staffing, promotions) where results fall behind target.
Prepare the branch budget with the accountant, control spending against it and explain variances to the General Manager.
Identify new products and services based on customer demand and competitor activity, and recommend them to management.
Inventory and Supplier Management:
Maintain accurate stock records and set minimum and re-order levels for fast-moving items so that shelves are never empty and stock is not over-ordered.
Raise purchase orders and requisitions on time, receive deliveries, and check every delivery against the purchase order and invoice before signing.
Run daily spot checks, monthly cycle counts and a full quarterly stocktake; investigate and report all variances, damages and write-offs.
Enforce First-In-First-Out (FIFO), monitor expiry dates, and remove expired or damaged goods promptly.
Compare suppliers on price, quality and reliability, negotiate cost-effective terms, and keep a current approved-supplier list.
Supervise shelf restocking, merchandising, pricing and visual display, and manage customer orders, fulfilment and returns.
Cash, Revenue and Financial Control:
Ensure all sales are captured at the till and that cash, POS and transfer receipts are reconciled daily and banked within the approved timeline.
Keep accurate daily, monthly and quarterly records of revenue, expenses, imprest and petty cash, with supporting documents. Enforce cash-handling, refund, discount and void controls, and report any shortage or irregularity immediately.
Control operating costs, including diesel, utilities and supplies, and identify areas of waste or cost saving.
Store Operations and Facilities:
Oversee day-to-day operations, including opening and closing procedures, shift cover, staff conduct, cleanliness and customer flow.
Ensure the premises, shelving, refrigeration, POS, CCTV and other equipment are well maintained, with asset, service, repair, generator and diesel records kept up to date.
Maintain good security and loss-prevention practices, including stock-room access control and exit checks.
Report all incidents and emergencies to top management within one hour.
People Management and Administration:
Supervise, schedule and motivate all branch staff, and prepare shift and leave rosters that guarantee adequate cover at all times.
Support recruitment, interviews, induction and confirmation, and manage discipline, suspension, termination and exit in line with company policy and in consultation with the General Manager and the Business Administration Manager, SS.
Manage attendance, punctuality, leave, welfare and grievances, and review payroll inputs for accuracy before submission.
Plan and deliver on-the-job training in customer service, cash handling, stock handling and safety, and carry out regular performance appraisals.
Hold regular staff meetings and send reports on them to management.
Keep up-to-date digital and hard-copy staff records, and interpret and enforce company policies and government regulations.
Customer Relationship Management:
Maintain an excellent, customer-focused service culture at all times.
Operate a documented process to receive, log, resolve and follow up customer feedback and complaints.
Maintain the customer database, send birthday and special-occasion messages, and share information on offers, discounts and new products.
Seek customer feedback regularly (surveys, suggestion box, follow-up calls), act on the results, and deploy staff to keep checkout queues short at peak periods.
Delivery Services:
Manage the delivery service from start to finish: receiving orders (phone, WhatsApp, online and walk-in), picking, packing, dispatch and delivery to the customer.
Propose delivery zones, delivery fees, minimum order values and delivery time commitments to the General Manager for approval, and make sure customers are told clearly what to expect.
Supervise the pickers, packers and riders or drivers, and schedule them to match order volumes, especially at peak periods.
Ensure orders are complete, accurately packed and correctly priced, with proper handling of perishable and frozen items, and agree substitutions with the customer when an item is out of stock.
Keep an order and delivery log with dispatch and delivery times and proof of delivery, and handle failed deliveries, returns and refunds promptly. Reconcile all delivery payments daily, and control the receipts held by riders.
Ensure delivery vehicles and motorcycles are roadworthy, riders hold valid documents and follow safety rules, and delivery costs are tracked against the fees collected.
Collect customer feedback on every delivery and act on delivery complaints.
Marketing, Promotions and Business Development:
Plan and run in-store and community promotions to attract new customers, retain existing ones and increase revenue and profitability.
Develop an engagement plan for corporate customers, estates and partners, and oversee brand activation and visibility.
Track the results of every promotion (sales uplift, margin, cost) and report to management.
Quality Control, Compliance and Reporting:
Monitor the quality of goods from the market and vendors, and reject sub-standard supplies.
Ensure all licences, permits and certificates for the outlet meet Federal and State Government requirements and are renewed before expiry.
Ensure the requirements of health agencies and other statutory bodies are met, and keep the branch ready for inspection at all times.
Submit the daily sales and operations report, the monthly performance report and any other updates requested by management.
Others:
Ensure that HSE policies and procedures are strictly adhered to by you and all staff, and carry out regular safety inspections.
Be responsible for your safety and the safety of your colleagues.
Prepare and distribute memos, notes and correspondence, and provide administrative support to the General Manager as required.
Perform any other duties assigned by the MD, the Business Administration Manager and the General Manager.
Qualifications
Bachelor's degree or HND in Business Administration, Marketing, Accounting or a related field.
Minimum of 5 years' experience in supermarket or retail management, including at least 1 year supervising a team.
Sound knowledge of retail operations: inventory control, merchandising, pricing, cash management and order fulfilment and delivery.
Good working knowledge of POS and inventory software and Microsoft Excel; able to read sales and stock reports and act on them.
Excellent communication, negotiation and presentation skills, with strong customer-service orientation.
Strong analytical, critical-thinking and problem-solving abilities.
Good time management and organisational skills; able to work in a fast-paced environment.
Good goal-setting, planning, leadership and staff motivation skills; able to work with people of varied personalities and backgrounds.
High integrity and attention to detail in handling cash and stock.
Additional Information:
The remuneration package is competitive, along with other benefits.