The Spa Therapist is responsible to deliver professional massage therapy, body treatments, and aesthetic services offered at the Fairmont Spa; ensuring maximum efficiency, safety, and uncompromising attention to Guests & Members. They will provide courteous services to guests & members at all times and have comprehensive knowledge and details of all spa treatments, products, facilities and services.
Responsibilities:
Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests.
Possess knowledge about all aspect of Fairmont treatments and the facility to ensure guests are provided with accurate information, and inquiries are responded to with complete details.
Maintains cleanliness of the facilities and they are in peak sanitary conditions at all times.
Performs all massage, body treatments, and aesthetic services as certified or trained to do so and as per Fairmont brand standards.
Ensures individualized guest service through acknowledging and responding to needs and expectations.
Reviews guest's medical history/ waiver and all information in Book 4 Time, prior to performing each treatment.
Maintains cleans and neat work environment at all times, ensuring equipment for body treatments and personal equipment in safe working order.
Maintains proper supplies of professional products, towels, and other supplies in treatment rooms.
Possess thorough knowledge about all aspect of spa's operations including telephone usage, guest relations, retail sales, and spa services and facilities.
Assists members and guests with the use of spa facilities (sauna, steam, salt room)
Handles guest complaints and solves problems to the degree possible
Works with related hotel departments to ensure efficiency in meeting guest needs.
Contributes to the team environment by assisting spa colleagues in all areas.
Participates in the orientation and training of all new/temporary colleagues assigned to Fairmont.
Follows Occupational Health and Safety regulations.
Perform other duties as and when required.
Qualifications
Must possess outstanding guest service skills, professional presentation and sophisticated verbal and written communication skills.
Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people.
Proficient in English language (verbal and written) with a second or third language as an asset.
Must be able to handle a multitude of tasks in an intense, ever-changing environment.
Must be flexible in terms of working hours, and able to work with little or no supervision.
Must possess international qualifications for massage, face, and body therapy (CIBTAC, CIDESCO, ITEC, IHBC, etc.) National Diploma in Somatology or Beauty Therapy is required.
Minimum of two-year experience in spa industry or hospitality an asset
Computer literacy in Windows, MS Office, PMS system, Book4Time, and Micros is recommended.