Operations

Site Manager

SGS·KwaZulu-Natal, south-africa·Full Time·Onsite
OperationsFull TimeOnsite
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Job Description

  • To manage, lead and grow the Northern Cape site by ensuring safe, compliant and efficient inspection, sampling and sample-preparation operations, while supporting business development, client retention, revenue growth and the SGS management system.

Operational leadership

  • Plan, organise and control all Northern Cape site operations, including field sampling, inspection, sample preparation, dispatch, reporting support and site administration.
  • Schedule personnel, vehicles, equipment and tools to meet client requirements safely, efficiently and within agreed turnaround times.
  • Manage daily operational performance, productivity, overtime, turnaround time, service quality and adherence to work instructions.
  • Ensure adequate manpower, equipment, consumables, PPE, vehicles and site resources are available for efficient operations.
  • Support site supervisors, the HSE coordinator and quality coordinator in resolving operational, safety and quality issues.
  • Maintain effective communication between the site, Regional Manager, HOD of Trade, clients and support functions.

Technical, quality and safety control

  • Implement and maintain technical procedures, operational procedures, sampling instructions, sample-preparation controls and inspection requirements.
  • Ensure all work complies with SGS policies, the SGS Code of Integrity, QHSE requirements, client instructions and applicable South African legislation.
  • Apply the Check Status process and Stop Work Authority whenever risks are not clearly controlled or understood.
  • Monitor quality control, data integrity, equipment condition, calibration status, traceability, chain of custody and sample security.
  • Record the basis for opinions and interpretations, and ensure these are only issued by designated authorised personnel.
  • Participate in Operational Integrity projects, safety campaigns, audits, investigations and corrective actions.

People management

  • Lead, coach and monitor staff performance, discipline, attendance, training needs, competency records and safe work behaviour.
  • Ensure new and existing staff are trained and competent for sampling, inspection, sample preparation, reporting support and safety-critical activities.
  • Promote a professional, client-focused, ethical and accountable site culture.

Financial and administrative control

  • Manage petty cash usage, site assets, consumables, stock usage, overtime and other controllable site costs.
  • Provide monthly workload, opportunity, cost and operational performance updates to management.
  • Support complaint, claim, nonconformance and improvement-request investigations with facts, records and corrective actions.

BUSINESS DEVELOPMENT & REGIONAL GROWTH

  • Build and maintain a Northern Cape client pipeline covering existing clients, potential clients, mining operations, stockyards, sidings, logistics providers and related commodity stakeholders.
  • Conduct planned client visits and technical engagements to understand upcoming work, pain points, service gaps, tender opportunities and competitor activity.
  • Identify opportunities to grow inspection, sampling, sample preparation, moisture, size, quality, stockpile, vessel/rail/truck and related trade services where applicable.
  • Support the Regional Manager with quotations, proposals, tenders, pricing inputs, scope definition, method statements and service-level discussions.
  • Maintain a simple opportunity register showing client, commodity, service need, value estimate, probability, next action and expected close date.
  • Track lost work, client complaints, turnaround issues and market feedback, and propose actions to retain or win business.
  • Represent SGS professionally in the region and strengthen confidence in the site through reliable delivery, technical support and rapid issue resolution.
  • Report monthly on business development activity, revenue risk, new leads, upcoming projects, cross-selling opportunities and support required from management.

Qualifications

QUALIFICATIONS

Education and training

  • Matric / Grade 12.
  • Sampling, inspection, laboratory, mineral processing, logistics or other relevant technical qualification is preferred.
  • SHE / HSE knowledge and practical risk-assessment training.
  • ISO/IEC 17025 awareness or VLC SANAS ISO 17025 course, where applicable to the site scope.
  • Valid Code B driver's licence required due to site travel and client visits.

Experience

  • Minimum 3 years management or supervisory experience in inspection, sampling, sample preparation, mining, minerals, trade, logistics or a related operational environment.
  • Experience scheduling staff, vehicles, shifts, equipment and site resources.
  • Experience with safety, quality, client communication, operational reporting and complaint resolution.
  • Experience in business development, client relationship management, quotations, proposals or revenue growth is strongly preferred.
  • Practical knowledge of bulk commodity sampling and sample preparation is essential.

REQUIRED SKILLS

Leadership and operational skills

  • Ability to lead teams, allocate work, monitor performance and hold staff accountable.
  • Strong planning, scheduling, prioritisation and resource-control capability.
  • Ability to solve operational problems quickly while protecting safety, quality and client service.
  • Strong understanding of sampling, inspection, sample preparation, chain of custody and field controls.

Commercial and business development skills

  • Client relationship management, professional communication and confidence in client-facing discussions.
  • Ability to identify opportunities, prepare basic commercial inputs, support proposals and follow up leads.
  • Commercial awareness of revenue, margin, cost control, overtime, utilisation and service profitability.
  • Ability to prepare monthly revenue, opportunity and operational performance updates.

Quality, safety and compliance skills

  • Practical HSE risk management, Stop Work Authority, incident reporting and corrective-action follow-up.
  • Understanding of quality systems, document control, equipment status, traceability, nonconformances and data integrity.

Communication and personal competencies

  • Good written and verbal English communication skills.
  • Numeracy and calculation capability for operational, commercial and technical checks.
  • Computer literacy, including Microsoft Excel, Word, Outlook and basic operational reporting.
  • Delivers results, adapts to change, acts ethically and maintains confidentiality.

Key skills

Matric
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At a glance

Company

SGS

Location

KwaZulu-Natal, south-africa

Employment

Full Time

Experience

Valid until

Not specified

Created

October 27, 2026

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