Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.
We are recruiting to fill the position below:
Job Title: Service Manager
Job Identification: 160907 Location: Nigeria Job Schedule: Full time Job Category: Engineering
Job Description Portfolio Scope:
Commercial security and enterprise access-control solutions, with particular focus on Lenel and the broader SAS portfolio.
Hospitality access and locking solutions, with particular focus on Onity and relevant connected guest and property security applications.
Video surveillance, intrusion detection, perimeter protection, and complementary security devices, software and integrations.
Integrated security platforms, lifecycle services, modernization and connected-building use cases that expand SAS penetration across South Africa and Sub-Saharan Africa.
Key Responsibilities Growth & demand creation
Own SAS growth across South Africa and Sub-Saharan Africa, delivering annual revenue, gross-margin, pipeline and forecast objectives while increasing market share in commercial security, Lenel and Onity.
Build senior relationships with consultants, specifiers and end users; create demand, influence specifications early and translate customer security and operational needs into qualified SAS opportunities.
Lead country, account and vertical plans, whitespace analysis, installed-base conversion, cross-sell, upgrades and competitive displacement programs with the explicit objective of gaining SAS market share.
Develop opportunity strategies for major pursuits, including stakeholder mapping, value propositions, win themes, commercial positioning, and close plans.
Channel & strategic account management:
Strengthen and expand the partner network across South Africa and Sub-Saharan Africa, acting as the primary business contact for priority integrators, distributors and selected strategic accounts.
Develop joint annual business plans with priority partners covering market coverage, Lenel and Onity capability, enablement, certifications, demand generation, pipeline creation and quarterly business reviews.
Increase partner productivity and geographic coverage through recruitment where needed, pipeline reviews, training, demonstrations, joint consultant and end-user engagement, and targeted market-development campaigns.
Use market intelligence and partner performance data to identify coverage gaps and recommend partner expansion, rationalization or capability investment by country and vertical.
Solution selling & customer influence:
Develop sustained relationships with security leaders, facility and IT stakeholders, consultants, engineers, developers, hotel operators, procurement teams and major end users across South Africa and Sub-Saharan Africa.
Influence consultant specifications and end-user solution architectures at an early stage, positioning integrated SAS solutions and driving preference for Lenel, Onity and the wider commercial security portfolio.
Coordinate technical discovery, demonstrations, proof-of-concept activity, solution design, proposal development, and executive presentations.
Negotiate pricing and contractual terms within company policy, protecting value, profitability, compliance, and execution quality.
Operating rhythm & cross-functional leadership:
Maintain accurate CRM account plans, opportunities, activities, close dates, risks, and next actions; lead routine pipeline and forecast reviews.
Provide a detailed demand signal to supply-chain and demand-planning teams, highlighting large projects, schedule changes, and exceptional demand.
Bring structured Voice of Customer and competitive intelligence to offering management and engineering, including integration needs, product feedback, and prioritized NPI requests.
Coordinate with marketing, presales, customer success, service, legal, finance, and operations to remove obstacles and deliver a consistent customer experience.
Represent the SAS business at customer events, industry associations, trade shows, partner meetings, and training sessions.
Qualifications Required Qualifications:
Bachelor's Degree, or equivalent relevant commercial and industry experience.
Minimum five years of sales, account management, business development, or channel-management experience in security, building technologies, or a related technical industry.
Demonstrated record of achieving revenue and profitability targets through complex, multi-stakeholder solution sales.
Working proficiency with CRM, forecasting, presentation, spreadsheet, and standard productivity tools.
Valid driver’s license and willingness to travel up to 50%, domestically and internationally, as business needs require.
Preferred Experience & Capabilities:
Strong commercial-security experience, ideally including enterprise access control and hospitality locking solutions; familiarity with Lenel and Onity is highly valued.
Understanding of enterprise security architectures, system integration, networking fundamentals, cybersecurity considerations, and open protocols or APIs.
Demonstrated ability to build influential relationships with consultants, specifiers, end users, system integrators, distributors, contractors and technology partners across diverse African markets.
Ability to create value-based proposals, business cases, executive presentations, and clear technical-commercial narratives.
Strong negotiation, communication, and stakeholder-management skills across cultures and organizational levels.
Ability to lead through influence in a matrixed environment and maintain accountability across long, complex sales cycles.
Knowledge of relevant codes, standards, data-privacy expectations, and future industry mandates within the assigned market.
Leadership Behaviors:
Customer-first: begins with the customer’s security, operational, and business outcomes.
Growth-minded: seeks whitespace, challenges assumptions, and converts insight into action.
Commercially disciplined: balances growth, margin, risk, forecast integrity, and execution quality.
Collaborative: aligns partners and internal teams around a clear pursuit and account strategy.
Accountable: follows through on commitments, escalates early, and communicates with transparency.